It was to be a fabulous spring wedding at Coral Sea Resort.
Everything was booked and ran as planned, until along came the staff from Arlie Day Spa.
We asked where is Matt as we had specifically booked Matt to do the Hair styles. " Oh he is doing another wedding party".
So they start to do hair styles without using any styling products (3 of us have extemely fine hair that need a lot of products to keep in place). Lucky one of the bridesmaides is a hairdresser and doesn't leave home without her whole kit. So she offers product for the Airlie day spa hairdresser to use. The grandmother of the bride hair has gone staight before the rest of the wedding party is finished. The mother of the bride and the mother of the groom look identicall, and the other bridesmaid looks like a 25yr old Shirley Temple with ringlets - how hidious. So now the other bridesmaid ( the hairdresser) really has her work cut out for her. No not tending to the bride but fixing the whole wedding party hair styles.
Then the make up artist starts as each one of us has finished with the hairdresser. This was just as bad as the hairdressing. We all had to supply our own products unless we all wanted to look alike.
The makeup didn't give good coverage and no eyeliner was applied to the bride or the bridesmaids. The grandmother of the bride had no foundation applied just a touch of powder and some eyebrow pencil and was told to apply her own lipstick.
For this we paid $75 for the makeup and $65 for the hair NOT that this is the price we were quoted. At the trail hair and makeup on the bride we were quoted $65 per hour per person. Thinking they would charge as quoted I gave them my credit card number as they didn't have facilities to charge the card at the time. Wow another mistake.
After getting home and finding the credit card transaction was way over what I had expected I rang the salon, after the 3rd time of being told no one was available to talk to me, I went to my bank and cancelled the transaction, and rang to let them know at Airlie Day Spa, then they were available to talk to me.
They adviced they had overcharged because they had not remembered to deduct the cash deposit they had received and they were to send out an invoice, things still didn't add up but I decided to wait to see the invoice before disputing this again.
We didn't get a detailed invoice instead we got a demand for payment without having an invoice. After a few emails back and forward with no resolution. I was finally told it would be looked into properly so I asked for a responce and advised due to my husband having cancer I would not be back to respond for six weeks as we had to travel to Sydney for my husband to have radiotherapy. About 2 weeks after we went to Sydney I found the people from Airle Day Spa hadn't botherd to wait for me to come back to make arrangements with them, they discided to pass on the disputed bill to a dept collector as they new I would not be able to defend any action in the courts as my husband was gravely ill and I was needed to be with him as his carer.
Some people just ripp off anyone they can - don't give them a chance to do this to you.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.