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“Great stay!”
Review of Pinnacles Resort

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Pinnacles Resort
Certificate of Excellence
Reviewed June 27, 2013

My friend and I stayed here for the past 6 nights and arrived home today. We had apartment 27, two bedroom apartment with a Jacuzzi on the balcony. We had read the reviews before booking at Pinnacles, so we had been warned about the hill, however we didn't realise how long the hill was. Not only is it just the road up but then Pinnacles driveway which is even more steep. In saying that, it works off some of the dinners and drinks from down the bottom and the view when you finally reach your room is gorgeous. The reception staff were lovely and checking in and out were easy. Brent was always around the place and if we needed anything, he was on it!

It does have a very strict noise policy, which was made very clear to us, but worth it if you are after a relaxing time away.

  • Stayed: June 2013, traveled with friends
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1  Thank Danielle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 20, 2013 via mobile

My partner and I stayed for 5 nights in a room with a jacuzzi. The apartment was spacious with all the cooking and laundry amenities you will need. The view from our room was fantastic and true to advertising on their website. Getting to our room was the problem. From reception to our room (28) it is a HUGE steep hill. It had us puffing and panting when we finally arrived at our room (and we are gym going 22 year olds!). The staff are happy to give you a lift if you see them but this only happened once for us. It is a short walk down to beautiful airlie beach but there is another massive hill to get back to the hotel and then the other hill to get from reception to our room. For us, the gorgeous view was just not worth this trek. Also we didn't utilise the jacuzzi because there is a warning not to exceed 36.5c otherwise it will encourage bacteria growth. 36.5c isn't really hot enough (in june anyway) and the jacuzzi has the capability of going higher which was a bit worrying. It also takes 5 hours to heat up (literally) and cant be used past 9pm. The apartment itself was very clean and comfortable. The shower head had a build up of calcium so it wasn't really working properly but that didn't worry us too much. The pool was gorgeous but not heated which was a bit of a bummer considering it is chilly in June. Overall it was a lovely place, beautiful views, friendly staff but the hill is just a KILLER!

  • Stayed: June 2013
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Thank bsinkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinnacles, Front Office Manager at Pinnacles Resort, responded to this reviewResponded July 25, 2013

Thank you Bella for taking time out to submit your review.

As mentioned the views from our rooms are amazing which unfortunately comes at a price - HILLS! Like you said we are more than happy to give guests a lift up the driveway in the buggy and also for future reference for around $5 the local taxi drivers are also very accommodating & will either pick up or drop off right from/to your apartment.

Our Jacuzzi's have a recommended heating temperature of 36.5 for health reasons and generally only take 3-4hrs to heat up, I do apologise if yours took 5 hours as this is not normal and we would have loved to have known about this in case there was an issue. They do turn off automatically at 10pm to ensure other guests are disrupted with the noise.

Our swimming pool is heated to 27 degrees in the cooler months but unfortunately our heater had malfunctioned and a new one was installed as soon as it was shipped in so you may have stayed when it was temporarily out.

Any cleaning issues we like to be advised of as we pride ourselves on providing quality cleaned apartments.

We hope that despite of the hill you will consider Pinnacles Resort & Spa for your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

We had such a lovely stay at Pinnacles for our honeymoon. The apartment was very well set up, lots of space, very clean and just what we needed. The balcony was huge and the view, breathtaking. I would highly recommend staying at Pinnacles.

  • Stayed: June 2013
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Thank RebeccaReeves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

Loved our stay at Pinnacles Resort and Spa. First impressions count and our welcome was outstanding. Our apartment was great, a1 bedroom with a jacuzzi on the verandah. What more could we ask for? The apartment was very spacious and very well fitted out.
Bit of a steep hill from town back to resort, but a local taxi, which there were plenty of, was a short $5 taxi ride, but the views were fantastic.

Pictures were very accurate and would thoroughly recommend the Pinnacles

Room Tip: Get an apartment with a jacuzzi, well worth it
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  • Stayed: April 2013, traveled as a couple
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Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

A wonderful stay in a luxurious apartment with a balcony jacuzzi perfect for a relaxing drink at the end (or start) of the day. Staff were very friendly, location was handy to everything but don't stay here if you have difficulty walking. The views come at a price and its quite a steep incline to get home from the restaurants but it's worth it when you arrive home.

  • Stayed: June 2013, traveled as a couple
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Thank Luke D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Loved our stay the Pinnacles Resort and Spa. The staff were very pleasant. Our room was very spacious, good facilities and balcony has excellent views. We also made use of the spa onsite which was heavenly.

  • Stayed: May 2013, traveled as a couple
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Thank Becky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinnacles, Front Office Manager at Pinnacles Resort, responded to this reviewResponded July 25, 2013

Thank you for taking the time to write your review here on Trip Advisor.

I'm very glad to hear you had an enjoyable stay and thought highly of our apartments and the every so popular outdoor Jacuzzi's.

We would love to have you stay with us again so please mention to us that you are a returning guest next time you are thinking of visiting Airlie Beach.

Kind Regards,

Report response as inappropriate
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Reviewed May 27, 2013

It was a last minute decision to go. But boy was it the best decision. Wonderful place for really chilling..The view from room 11 is perfect and so private. Very well appointed rooms, and I was left in complete privacy. Brent and Sue are SO kind and friendly. I want to go back!

Room Tip: Room 11 has the most perfect view in the world. Private, comfortable. There isn't a restaurant...
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  • Stayed: May 2013, traveled solo
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Thank CharlotteBrisbane157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pinnacles Resort

Address: 16 Golden Orchid Dr, Airlie Beach, Queensland 4802, Australia
Phone Number:
Location: Australia > Queensland > Airlie Beach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 56 Specialty Lodging in Airlie Beach
Price Range: $178 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pinnacles Resort 5*
Number of rooms: 29
Official Description (provided by the hotel):
Pinnacles Resort is located 300m from the heart of Airlie Beach and consists of 1, 2 & 3 bedroom self contained apartments all with king bed, balcony, spa & magnificent views of the Coral Sea. Onsite facilities include 20m ozone heated wet edge swimming pool, gym, sauna (infrared & traditional) & a tour desk. Relax in 5 star luxury. Whitsunday Tourism Awards 2016 Winner-self contained accommodation Queensland Tourism Awards 2016 Winner-self contained accommodation ... more   less 
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Also Known As:
Pinnacles Resort And Spa
Pinnacles Hotel Airlie Beach
Pinnacles Resort Airlie Beach/Whitsunday Islands

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