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“Dirty”

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Mediterranean Resorts
Certificate of Excellence
Australia
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Dirty”
Reviewed January 31, 2011

Very dissappointed with this place. Looked great on the website, but was very outdated and dirty. We had a two bedroom apartment on the top floor. Fantastic views, we had a spa pool on our balcony but did not use it as it had a layer of oily film sitting on the water. My 8 year old daughter did not want to sit on the lounge furniture as it looked dirty. Kitchen and bathrooms were old and grimy. The childrens bathroom had a broken toilet seat - yuk! Worst of all - the bedspreads were filthy - why cant these be washed after each bookijng - there is no point putting clean sheets on the bed only to find when you roll down the cover there are stains!!! Overpriced too :(

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eamcjrt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medresorts, Manager at Mediterranean Resorts, responded to this review, February 14, 2011
Thanks for your comments. The ownership of the Mediterranean Resort has just changed hands in November 2010 and was under previous management for 6 years. Like you, as new managers we have identified an urgent need for upgrading and introducing new systems and procedures.
Work is now under way and all apartments are being upgraded. We will be replacing all bedding, replacing fabric lounges with leather lounge suites, replacing TV’s with new digital LCD screens. Some apartments are already completed and we are not using the apartments with old furniture until they are fixed.
We do change the Jacuzzi water and clean the filter between every guest stay but we are looking to tighten procedures here.
Please accept the apology of our new Management Team and please come to visit us again in the future. You will be surprised at the changes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
1 review
Reviewed June 9, 2010

A bit of a hit & miss-
Hit - the spa balcony, view & apartment size is a winner & is worth calling a 4 star resort (we were in room 13). Also the view from the horizon pool is brilliant!!!
Miss - the customer service from the managers was non existent, the hill to the hotel & to get to your room is not for the elderly or unfit (as it is extremely steep), we had no hot water for nearly a full day, the curtains in the main bedroom are so thin you'll be up at sunrise, we went to make tea & the milk portions were out of date by weeks and they had the nerve 2 ask us to take our rubbish with us at the end of our stay! Also if you run out of toilet paper or milk you buy your own they will not replace. Lucky we were only there for two nights. You would not expect this from a "4 * resort".

Not worth $210 a night

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lozkramer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medresorts, Manager at Mediterranean Resorts, responded to this review, February 14, 2011
Thanks for your comments. The ownership of the Mediterranean Resort changed hands in November 2010 and was under previous management for 6 years. Like you, as new managers we have identified an urgent need for upgrading and introducing new systems and procedures.
Most of what you experienced is inexcusable and is being rectified. We will not tolerate poor maintenance or surely customer service. The local taxis will bring you back from the village to your apartment front door for only $5 so the hill is not a problem for most but does give us our wonderful views.
Please accept the apology of our new Management Team and please come to visit us again in the future. You will be surprised at the changes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 5 Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed March 29, 2010

This accommodation had good and bad points. The good points included the large apartments offered for the price and the sea views although the sea was very far away. If the balcony was that good i would have sat out on it but i didnt. The balcony was sitting just above the car park and felt very overlooked, having a balcony is not always a guarantee that it is a nice one. The amenities were good inside the apartment with dvd player and full kitchen and laundry but a lot of australian accommodation has this? It is not unusual? The car parking is appauling with a steep driveway up to it. Coming down the driveway is so steep the front of your car nearly hits the ground. Drive very slowly. The steep climb up the road is quite tough but short so it is tolerable though older/unwell people may have difficulty. The owner was the biggest disappointment, When i turned to my partner to discuss what phone number to put down on his check in form he said 'it's not a test' quite rudely. Rather a case of being in tourism for the money rather than being a 'people person'. Not the best welcome in world. Its amazing how initial impressions matter isn't it.

I'm afraid i also didnt like Airlie Beach in general. It was my least favourite place in australia. It was boring. The souvenier shops closed at like 4 or 5 (they seemed to make it up day to day). They was a couple of scruffy bars and one or two acceptable places to eat such as cactus jacks. Its all about cruises. Airlie beach itself is kind of a blink and you miss it place. Very little appeal and certainly no wow factor. Cairns was much more interesting and surrounding scenery much better.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank superduper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medresorts, Manager at Mediterranean Resorts, responded to this review, February 14, 2011
Thanks for your comments. The ownership of the Mediterranean Resort changed hands in November 2010. Most of what you experienced is inexcusable and is being rectified. We will not tolerate poor surely customer service.
Please accept the apology of our new Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waihi, New Zealand
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 13, 2009

Loved this place!Great to stay with a family.Stayed in a 3 bedroom apartment.Only fault I have is the futon bed in the main bedroom was broken and they had put a block of wood under the bed to support it!When I mentioned this to management upon checking out she said they couldn't get the part that needed replacing.
Not good enough sorry,buy a new bed!
This was not cheap accommodation and they would have got a perfect review otherwise.
All in all it is really nice accommodation,clean tidy and roomy!

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cowfarmer350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medresorts, Manager at Mediterranean Resorts, responded to this review, February 14, 2011
Thanks for your comments. The ownership of the Mediterranean Resort changed hands in November 2010 and yes, of course you are right and we are buying new beds.
Please accept the apology of our new Management Team and please come to visit us again to enjoy those beautiful views.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 14, 2009

Beautiful place to stay, amazing view (check photos). Pools are really nice especially when the cockatoos fly around later in the day.
Staff were all really friendly and helpful, they will recommend trips for you based on what people have said about them or if they've done them, picked us an amazing trip to the reef and onto daydream island, which was brilliant. The boat only takes a small number of people so you can enjoy it better and you're not packed like sardines on the boat, like other ones are! Make sure u wear the stinger suit tho!
Apartment is very big, especially if there's just two of you! and is very clean. You get a big garage so if you hire a car you can put it in which is nice.
If you hire a car, drive to Bowen, it's where Australia was filmed, loads of the set are still there, it's cool.
Only small problem is the hill is incredibly steep, fine for us but if your older and / or have bad legs, hire a car or find somewhere else as it's honestly pretty steep especially in the heat!
Also you have to be quiet as people live permanently in the apartments around it
We will definitely be going back though!

  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunnyscot86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medresorts, Manager at Mediterranean Resorts, responded to this review, February 14, 2011
Thanks for your kind comments. The ownership of the Mediterranean Resort changed hands in November 2010 so please come to visit us again to enjoy the beautiful views. The local taxis will bring you back from the village to your apartments front door for only $5 so the hill is not a problem for most but does give us those great views.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
1 review
Reviewed November 13, 2008

We have recently returned from a very relaxing stay at Airlie Beach. We booked an apartment in the Mediterranean Resorts through Q Rentals. The agent bent over backwards to see that we were looked after. The unit was spotless,the views beautiful and the managers were very friendly and helpful. Yes, its a steep climb, not for the faint hearted or very unfit, but if you take it slow with long steps, it is not far at all. We normally did the downhill walk and caught a taxi back up the hill to avoid any cardiac arrests. There are 2 pools on site and a nice BBQ. Cockatoos visited daily to say hello and to steal any food left on the table. They are irrestible, but messy, so beware! I would recommend contacting Tania at Q Rentals if you plan to go to Airlie for a holiday, she will look after you like you were gold.

  • Liked — the views and air conditioning in most rooms - it was hot and humid!
  • Disliked — I could not fault anything.
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank Nascyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2008

We stayed at this resort 6 days as part of our honeymoon. We did a bit of research before finally deciding on this resort and we were so glad we did. The resort is quite a way up the hill so i would advise you to get a car or pay for a taxi (about $5) to get there but the advantage is you get breathtaking views of airlie beach and the whole bay - it was really spectacular!

Our room i believe was the honeymoon suite so we had a downstairs living area containing a couch, table & chairs, tv/dvd/stereo and a fully equipped kitchen including microwave, dishwasher, oven, fridge/freezer which came in real handy when we wanted to have dinner at the resort. Also downstairs was a huge garage including a washing machine and dryer which was great.

Upstairs we had a queen size bed with separate shower and walk in wardrobe and a balcony outside with a jacuzzi. The jacuzzi was great especially one night when we had thunder and lightning - very cool.
The resort was very clean, the only problems we had were with a few pesky ants in the kitchen and bathroom but that didnt dent the experience in any way

We ended up only using the two pools at the resort near the end of our stay but they were very nice and private. The resort also has a noise policy so it was always quiet which was a bonus.

As part of the honeymoon package we got to do various activities including: Helicopter Island Scenic tour, Sunset Cruise, Dinner at Deja Vu, and a massage. We chose to skip the massage and instead we went on two island cruises - one to another island and the other on the Camira catermaran to whitsunday island.
We loved the dinner at Deja Vu restaurant which was just 2 minutes walk down the hill from the resort, the helicopter tour was fun and the picnic lunch provided was excellent. We liked the sunset cruise as well - something you will want to do if you are there with your significant other!
The camira was not bad - although it was quite crowded and the weather was temperamental so on a sunny windy day it would have been great fun. We sailed around the bay and eventually got to whitsunday island - You have to go there to believe how good it is! Believe me It is just like on a brochure and the sand is very cool.

The other cruise we went on a ship around a similar route and got dropped off at one of the islands with a resort i cant remember the name. The island itself was quite bland so we sat in the hammock, used the pool and outside spa and saunas and finished off by hiring a jetski for 20 minutes - that was great fun!

We had a look around town but there is not much to see, mostly food shops.We also hired a scooter just over the road from the resort and drove around which was fun - it was much easier than walking up the hill!

Overall we enjoyed our stay at this resort, the only thing that could have improved was the service from the manager who seemed not very interested - although his wife was totally the opposite - strange - anyway - hope this review will help you decide on your next stay at airlie beach!

  • Liked — The views, jacuzzi on a stormy night
  • Disliked — The front desk..
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank matrox2nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mediterranean Resorts

Property: Mediterranean Resorts
Address: 14 Golden Orchid Dr, Airlie Beach, Queensland 4802, Australia
Phone Number:
Location: Australia > Queensland > Airlie Beach
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #23 of 54 Specialty Lodging in Airlie Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mediterranean Resorts 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Mediterranean Resort offers affordable luxury in self contained 1, 2 and 3 bedroom villas, honeymoon suites or a choice of 3 or 4 bedroom penthouses.The private balconies and spacious apartments offer unsurpassed views across the Coral Sea and the magnificent Whitsunday Islands.The resort facilities include 2 private saltwater pools both with outstanding views, a spa in which to refresh and all only 300m from the centre of Airlie Beach.The Whitsundays really is the epitome of Paradise, and Mediterranean Resorts is in the heart of it! ... more   less 
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Also Known As:
Mediterranean Hotel Airlie Beach
Mediterranean Resort Airlie Beach
Mediterranean Resorts Airlie Beach/Whitsunday Islands

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