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“Average resort - horrible owners” 2 of 5 bubbles
Review of Mediterranean Resorts

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Mediterranean Resorts
Certificate of Excellence
townsville
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Average resort - horrible owners”
2 of 5 bubbles Reviewed May 8, 2012

We have visited this resort once before and it was quite pleasant. Well we certainly didn't have any issues with playing music inside our room... The second time we went we were once and once only warned for playing their "sony surround sound theatre system" too loudly from inside the living room before being evicted onto orchid drive in the middle of the night.

A security guard gave us an inital warning and instructions to turn the theatre system down, which we did, only to be followed by another visit 10 minutes later by 2 security guards ordering us to leave the premise immediately. Two police men shortly followed and before we knew it we there was a small army outside our door for apparently playing the theatre system too loudly on "one" occasion.

We were instructed to come back in 6 hours time (8:30am) when we could retrieve our car and items and go home. This occurred on the first night we were there so we didnt even get to sleep in our beds whilst paying the resort $650. The initial complainers of the noise were of strong asain decent as were the male caretaker at the time. Whether these similarites had any affect on his decision is obviously 'unkown'. Sadly enough it was my partners birthday at the time as well.

Me and my partner initially thought this cruel order was a joke yet we were soon to be sludging ourselves on the dirty warm gutters of the nearby street for 6 hours. The caretakers (a middle aged blonde woman and a half asian male) were so infused with our apparent disrespect and abuse (musical abuse) that they were wandering the nearby parking lots and resorts with torches demanding we stay 50 metres from their resort and even off the property of a resort which wasn't even under their ownership.

Our presence on their nearby street must of only infuriated them even more becasue they continued to ring the police, god knows why, implying that we we're tresspassing on their beloved resort, when we were actually sitting outside the toscana resort next door... Both me and my partner were mortified of how uncaring, unpassionate and unreasonable there caretakers were. Perhaps they had just had a bad day, who knows. Either way they sure did spoil our holiday... One other downside of the mediterranean resort is the long horribly steep driveway and car ports. Getting a manual car into the drive way almost meant burning out the clutch and the thought of getting a 4wd in there would be anything other than possible....

  • Stayed May 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank michael g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medresorts, Manager at Mediterranean Resorts, responded to this review, May 10, 2012
Thank you to all the previous guests who have visited our Mediterranean Resorts and taken the time to genuinely comment on the effort our team puts into insuring families, guests and friends have a peaceful and enjoyable stay with us.We pride ourselves here at the resort for having the utmost respect for our guest's privacy and wellbeing and to be honest, zero tolerance for any unruly behaviour that may impact on the pleasant family environment our guests have come to expect.
We have extremely professional security personnel who do a fantastic job to ensure our guest's safety and peace of mind.
Even with all the checks and balances our management team has put into place,very occasionaly we encounter an element staying within our resort that chooses to continue to behave in a way that creates major problems for the other guests.
When and if this unfortunately occurs, I would like to assure all our past, present and future guests that we will take very decisive action to remove the problem.
We at Mediterranean believe this would be the normal expectation of all who look forward to a peaceful and memorable holiday at our Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
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    4
    4
See reviews for
42
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Rockhampton, Australia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 19, 2012

I read the review by MrsTT82 and wonder if she must have stayed at a different resort to us!
We booked a 1 bedroom apartment (& were upgraded to a 2 bedroom) for 7 nights, leaving on Good Friday. The apartment was on the first floor &, like all apartments in the complex, had magnificent views of the Whitsundays from the balcony, lounge & dining areas. Even P&O parked there cruise ship in front of Airlie to add to the view.
The apartment was very spacious, clean and clearly meets the 4 star rating for the resort. We have stayed in 4 & 5 star self catered accommodation all over Australia and expect that the necessities to get you started are in place, & this was the case here.
Had a swim in the pools on a couple of days, beautiful!
We were a little concerned about the "hill climb" from Airlie township to the resort &, while it does make you breathe a bit heavier, it is quite manageable. (TIP- walk up the lower side and take the stairs up to the high side right outside Med Resort, it is not as steep on the lower side).
Staff were friendly & helpful, booking our trip to Whitehaven beach without any problems.

We would definately return to this resort.

Room Tip: All rooms have great views.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RandomTripper_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed April 16, 2012 via mobile

The good- Views are unreal. The kitchen is well equipped enough. The location is very close to main st in airlie which is why I chose this resort. The hill is challenging to walk up and very funny after a few drinks. The pools are nice.
The bad- We found the apartment to be nothing like the pics on the website so we felt misled a little. I had even enquired via email before our stay to find out what picture on the site our room was like and was given a vague answer. Now I see why. The apartment was tiny. Couches tiny. Not one photo on site was of this apartment. Our rooftop spa was old and not like the one pictured. The pools were right next to each other and very small, only a few lounges and the ones in the sun were always taken when we went there. I had to ask for more loo paper as not enough for a 7 day stay was given. Our room was meant to be serviced on the 4th day but maid never showed. Still no show on 6th day until 5pm and we checked out the next day so totally pointless. I didn't find the owners to be especially friendly which is disappointing as the other reviews said nice things of their attitude. Fair enough we may have inconvenienced them as my husband got locked out of our room at 11.30pm (after being in the spa) because I fell asleep and didn't wake up to let him in but this was at the end of our stay and from the second we checked in we weren't made to feel welcome. The aircon dripped water on the floor and the shower tap fell off and could have broken my foot. the website invites you to ask at reception for jogging routes which we did only to get an uninformed response and umms and aaahs.
Maybe we are a little spoiled and expect too much after staying in five star resorts in Thailand but I recently stayed in apartments of the same style in Yamba and they were better and cheaper! We are glad we arranged so many tours and had a great time doing those in airlie beach as the resort wasn't much to be happy about.

Stayed April 2012
Helpful?
Thank MrsTT82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medresorts, Manager at Mediterranean Resorts, responded to this review, April 17, 2012
Thank you so much for your constructive feedback. In response to your review there are a few things which are disappointing and a little confusing to hear and need clarification so that our team at Mediterranean Resorts can continue to deliver the standard that is expected by our guests.We have 2 pools, one 90,000 litre lap pool which appears to be large enough for several of our permanent guests to use when training for competetive swimming events.The second pool is 50,000 litres and has a large spa at the end which comfortably accommodates at least 4 persons. The pools are very nice and spacious and seem more than adequate for most guests.The sun lounges (seven in all) can be positioned anywhere around both pools and as there are no obstacles around both pools to obstruct our lovely sunlight, all guests generally have no problems finding a private sunny spot in which to lay.
To ensure adequate security and no noise invasion for guests late at night we have a strict cut off time for pool and spa use at 10pm which guests agree to abide by when they check in and really appreciate.We do from time to time unfortunately have guests who for some reason don't abide by these very simple considerations and find themselves needing to get back into their locked room well after pool closing times.
We do pride ourselves on giving potential guests a genuine and honest spread of photos on our website however with so many different style and size rooms in our Letting Pool it is very difficult to have photos of every room available. I think most travellers would appreciate this point especially when guests generally get the benefit of much larger living areas than they have booked. This is especially the case when 2 people book one of our Apartments.
All the apartments are fully self-contained ( self-catering) and are equiped with all the consumables ie.tea, coffee, toilet paper etc to get guests through the initial first day and night. If guests stay for a longer period it's generally understood that a self - catering apartment requires guests to do some shopping to cater for their ongoing needs.
Like most good and efficient operators we have a system in place where guests can write down any small maintenance problems that may eventuate during their stay and bring it to the attention of management so we can react quickly to remedy the situation. We've found this to be a very fair method giving management an opportunity to satisfy guests that may have some concerns.
A small number of guests find using this 'best practice' procedure difficult.
What a great place is Airlie Beach to stay fit. The hills which give us unique and extraordinary views of the Coral Sea and Whitsundays and a township that is small and intimate enough to adequately see on foot or by vehicle. For those who prefer exercising or jogging you can do a complete circular run which we have pleasure in outlining to guests who don't want to come back the same way as they went out.
Lastly we are very proud of our 4 Star AAA status and understand the difference in both cost and accommodation standards when people chose to stay in a 5 Star Resort.
Thank you once again Mrs TT82 for your review and we are truly sorry we haven't lived up to your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 14, 2012 via mobile

We have stayed in three different family apartments around Airlie Beach and this is the best location and best value for money. Management are very friendly and bent over backwards for us. Seaview family apartments are very spacious and have everything you need for a lovely family relaxing holiday. Would love to go back sometime soon. Thanks Robert and Staff for a wonderful break!

Stayed April 2012
Helpful?
Thank Kate v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay
Level Contributor
3 reviews
5 of 5 bubbles Reviewed April 10, 2012

Mediterranean Resorts is our favourite getaway for short breaks as it is close to Mackay & perfectly located on the hill in Airlie with breathtaking views. We have stayed several times, experienced other properties, and keep coming back to this spot. The apartments are always spotless and well-maintained, including the gardens around the pools and grounds. This Easter we were lucky enough to experience the 3BR Penthouse and WOW! is it gorgeous - well worth a little extra - extremely spacious and luxuriously appointed on 2 levels with plenty of room for family to spread out and have own space to relax. So relaxing watching all the activity from the balcony - boating, yachts, sail boat racing, planes doing thrill-seeker flights, parasailing. We always swim in both pools and the spa - view from the wet edge pool is the best. I wish I could go back tomorrow...

Room Tip: All apartments are excellent
See more room tips
  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LeighMackay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medresorts, Manager at Mediterranean Resorts, responded to this review, April 12, 2012
Thank you for taking the time to write about your stay with us here at Mediterranean Resorts.
It's very gratifying for our entire team when all the hard work that goes into providing our kind of accommodation is truly appreciated. Since our arrival as new managers in November 2010 our aim has been to provide the kind of holiday and accommodation you so kindly have written about. We openly promote we are first and foremost a family resort providing a peaceful gettaway and yet so very close to all the activities and attractions.
Thank you once again and all potential guests who are fortunate enough to read this review can rest assured we will do our utmost to provide you with a memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed December 20, 2011

This was our first family holiday with our 3month old baby. The staff made the whole experience stress by having all baby equipment ready for us cot set up in our apartment upon arrival. Extremely organized and helpful staff.

Our apartment was just beautiful large open plan perfect for a week long stay we would definitely recommend this as a get away and a place to recharge.

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LouiseAmee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 14, 2011

I recently spent seven wonderful days with my daughters Amy and Meg and my beautiful granddaughter Lilianna, at the Mediterranean Resort in Airlie Beach, Queensland. Our spotlessly clean apartment was spacious, airy, bright and extremely well appointed. Our hosts, Robert, Lea and Rhiannon went out of their way to ensure our stay was perfect. They even took care of hiring a lovely crib for the baby prior to our arrival.

Finding the right holiday accommodation is the foundation stone for an enjoyable and stress free vacation. I would recommend the Mediterranean Resort to anyone who is looking for quality, style, hospitality and comfort at a reasonable cost.

Suzanne Fleming
Australian Author.

Room Tip: Apartment 2 has two double bedrooms and another twin room. Great views!
See more room tips
  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Suzanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medresorts, Manager at Mediterranean Resorts, responded to this review, October 26, 2011
Again thank you so much for your positive feedback. As relatively new owners in this industry our team do work tirelessly to ensure your stay is a pleasant one. We love family groups and pride ourselves on making the resort a peaceful gettaway, yet only minutes away from the attractions Airlie Beach has to offer.
Please recommend us to your friends and relatives. You can be assured of our continued committment to friendly service and an ongoing effort to improve the resort generally.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mediterranean Resorts

Property: Mediterranean Resorts
Address: 14 Golden Orchid Drive, Airlie Beach, Queensland 4802, Australia
Phone Number:
Location: Australia > Queensland > Airlie Beach
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #19 of 54 Specialty Lodging in Airlie Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mediterranean Resorts 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Mediterranean Resort offers affordable luxury in self contained 1, 2 and 3 bedroom villas, honeymoon suites or a choice of 3 or 4 bedroom penthouses.The private balconies and spacious apartments offer unsurpassed views across the Coral Sea and the magnificent Whitsunday Islands.The resort facilities include 2 private saltwater pools both with outstanding views, a spa in which to refresh and all only 300m from the centre of Airlie Beach.The Whitsundays really is the epitome of Paradise, and Mediterranean Resorts is in the heart of it! ... more   less 
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Also Known As:
Mediterranean Hotel Airlie Beach
Mediterranean Resort Airlie Beach
Mediterranean Resorts Airlie Beach/Whitsunday Islands

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