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“Great location, rooms outdated”

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Whitsunday Terraces Resort
Tannum Sands, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, rooms outdated”
2 of 5 bubbles Reviewed January 28, 2013

We spent five nights. The views very fantastic. The furniture in the room was old and worn out (lounge seat had a big dip in the middle, lounge itself in need of replacing). We had to defrost the freezer of the fridge (iced up +++). The taps in the bathroom and kitchen had a build up of grime + around them - just looked so dirty. The rooms smelt musty. The place was not cleaned properly - not sure what their standard of cleaning is. The parking was a nightmare. And to top it all off there were little ants roaming the bathroom and the kitchen.

Stayed January 2013, traveled with family
Helpful?
3 Thank Lea775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gispypoint, Manager at Whitsunday Terraces Resort, responded to this review, February 3, 2013
As I stated previously if I am not informed that there is a problem with the room then I am unable to fix it.
If the rooms are not to cleaning standard please inform reception as soon as possible so that we can send the cleaners back,
I do thank you for your comments and will pass on about the couch to the unit owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
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English first
Papeete, French Polynesia
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

We stayed there for a few nights while in Airlie BEach and the flats are all clean and well-maintained, ideally situated 3 minutes away from the shops and all the restaurants. The hotel can also organize or book tours to the Great Barrier Reef and the staff is very nice, friendly and helpful !
There's a full kitchen so you really feel at home there. Car park is very convenient as well and there's free wifi in the lobby.
All the studios have a view on the sea. :-)

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Corine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed January 27, 2013

Firstly, this establishment is NOT a resort - it is better described as a motel, except that I have never stayed in a motel this disappointing.

LOCATION - the location is fairly close to the main shops and beach, but expect to walk up a fairly steep hill to get there. Most rooms seem to have an outlook to the water, but any view is ruined by the poor management and condition of the buildings and rooms.

RECEPTION/MANAGEMENT - on arrival, this place is a total let down, especially when paying $170 per night. Weekday reception person is in the wrong job; customer service is non existent. When I asked if I could talk to the manager about a problem with check-in, her reply was "No you can not". After we contacted our booking agent to complain, both the agent and reception indicated the manager would contact us before check-out. We are still waiting ...

GENERAL CLEANLINESS OF THE GROUNDS - they do not clean outside the rooms here. There were dried leaves, spider webs, cockroaches - generally unkept and dirty. It is a massive disappointment before even seeing the room.

ADDITIONAL COSTS - $25 added to your room account if you do not empty the garbage bin when you check out. Extra blankets, towels or pillows are a chargeable item. If you run out of toilet paper, coffee/tea/sugar sachets, you will be charged for these items. Rooms are not serviced on a daily basis - if your stay is more than 7 days, the room is serviced mid way through your stay.

Additional charges and rules are listed on a typed document in the kitchenette.

ROOM - small insects/ants in the bed, kitchen, bathroom. Damaged bedside light. Inadequate lighting in the room, especially if you want to read anything in the evening. Ceiling fan runs only at top speed. Carpets dirty - especially along skirting boards - where there was a massive build up of dust. Furniture is very old, balcony furniture was damaged.

Gap in the door frame leading to the balcony. Fly screens on balcony doors removed, which is a shame because there would be a nice breeze off the ocean in the evenings.

KITCHENETTE - was a disgrace. The cups, cutlery, kitchen utensils are not clean. This is a result of charging people if they do not clean up when they leave - most people will simply do a wipe down of the area, and the motel obviously does not employ cleaners to make sure the rooms are sanitary.

BATHROOM - old, worn and dirty taps, repairs were unprofessional, dead cockroach in light fitting, bathroom exhaust fan inoperable.

CAR PARKING - no allocated spaces, in my block I counted 10 usable car spaces for over 20 units. The overflow must park on the street, which also has limited parking.

Overall, I could not recommend this motel at all; The attitude of the management and staff, the lack of cleanliness of the room and the grounds of the motel, ruined our holiday at Airlie Beach. My recommendation would be to stay somewhere else.

DO NOT WASTE YOUR MONEY AT THIS ESTABLISHMENT.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gispypoint, Manager at Whitsunday Terraces Resort, responded to this review, February 10, 2013
Dear Sir,
I am sorry that you did not enjoy your stay with us, firstly I have not been contracted by your agent regarding your stay and secondly I have spoken to the Receptionist that was on the day you checked in and also to the one that was on when you checked out. They both advised me that you did not ask to speak to the manager. I am more than happy for you to email at info@whitsundayterraces.com.au and I would be more than happy to respond to you in person as I believe there were issues at both ends on check in and some very choice words were said to my receptionist.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Airlie Beach hotels

Burleigh Heads, Australia
1 review
4 of 5 bubbles Reviewed January 23, 2013

I had such a great time staying at the Terraces its such a lovely resort and the view from the balconies top it off. We arrived back from a long drive and the receptionist was lovely we got put into our room to relax with no hastle at all. The Terraces is just metres from everything we spent most our time either at the public pool down the road or the pool at the resort for the restaurant and view. Our room was nice with 2 single beds, clean bathroom and everything. Was the perfect place to stay for Summer.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed January 23, 2013

We had a great week in Airlie Beach. The units are in need of a revamp but they are clean and spacious. We had great views and their is a very relaxed ambiance around the pool. The hill climb home, even though short, is great incidental exercise!!

We had a great time!!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teribomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Main Beach, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 20, 2013

The terraces is the best place to stay in Airlie for good value, good rooms, good views and a great location. I was in a very clean room which was a good start but the breathaking view of the ocean made my stay, i would go for a walk, shop and the lot, come home and sit on my balcony for hours on end. You must stay at this resort if you want the best from Airlie Beach.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adam d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed January 1, 2013

We spent a week here over bew years and i have little good things to say about this propery. The view from the balcony Is amazing! And so close to town. Cheap when traveling with a group.
The bathrooms are covered in mold and grime. Furniture is old and warn out, the fridge didn't work in our room, out side light dosnt work, the utensils, crockery and glasses were grose! As if they havnt been cleaned from the person using them that stayed prior. Rooms smell musty!
Pretty sure nothing was cleaned prior to our arrival apart from the bedding. The pool was stomach turning! There is flakey transperant bits floating through the whole pool they look like skin flakes! So grose we wouldn't get back in the pool!
Bar man was making up prices for drinks every time we'd go back and get the exact same thing it would b a different price. Wakey wakey mate.
Our friends in another room had to have maintenance come and drill there window back into place as there was a gap big enough for them to fit their hand through. With wind and rain comming through.
My advice would b to spend as little amount of time in the resort as possible. Sleep there and that's it. Also I wouldn't be bringing more than 1 car as parking isn't allocated per room it's just first in best dressed and is a nightmare to try find another park along the street.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sjrl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gispypoint, Manager at Whitsunday Terraces Resort, responded to this review, January 3, 2013
As I the manager was unaware of the problems with your room at the time I could not fix the problem. If there is a problem please inform management straight away so that we can 1: Fix the problem or 2: move you to another room.

With the pool it is not skin flakes that are in the pool, we are currently experiencing problems with the finish on the pool which is slowly flaking off.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Whitsunday Terraces Resort

Property: Whitsunday Terraces Resort
Address: 5 Golden Orchid Dr, Airlie Beach, Queensland 4802, Australia
Location: Australia > Queensland > Airlie Beach
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #43 of 54 Specialty Lodging in Airlie Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Whitsunday Terraces Resort 3*
Number of rooms: 40
Official Description (provided by the hotel):
Nestled on a hillside overlooking the heart of Airlie Beach, Whitsunday Terraces Resort offers great value holiday apartments ideal for anyone who wants to soak up the beauty of the Whitsunday Coast.Each of our self contained holiday accommodation Whitsundays have been designed with the perfect seaside break in mind, and feature private balconies with stunning ocean views, kitchenettes and air conditioning. With two outdoor swimming pools overlooking the sea, and a heated spa, all set within tropical gardens, our Airlie Beach holiday apartments features everything you need to relax and recharge.The resort is just two minutes from the centre of town and close to the popular Airlie Beach Lagoon and the beach.Book online now and start planning your tropical seaside getaway today. ... more   less 
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Also Known As:
Whitsunday Terraces Hotel Airlie Beach
Whitsunday Terraces Airlie Beach
Whitsunday Terraces Resort Airlie Beach/Whitsunday Islands

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