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“Hotel from hell”
Review of Coral Sea Resort

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Coral Sea Resort
Ranked #1 of 10 Hotels in Airlie Beach
Certificate of Excellence
Reviewed September 29, 2013

This has been one of the most stressful hotel experiences. Don't choose this hotel is you want peace and privacy. You'll get more peace and privacy booking a room over the beer garden at the local pub.
We booked this hotel several months ago as the final relaxing stay in the Whitsunday's after a week of sailing. We booked with another couple, who actually stayed a night prior to our sailing trip to ensure the hotel was relaxing and peaceful. The management actually wrote down our room requests and said no trouble in getting the rooms on our return.
However, when we booked in on our return, despite our request, we were allocated the noisiest rooms right over the pool and sun lounge area. We were really disappointed. The reception staff claimed that the owners daughter was getting married and our requested rooms were no longer available and these were the only two rooms left. As we discovered later this was not the case, we were just told this to justify their giving us really undesirable rooms. We were thoroughly disappointed but had no choice but to accept these two rooms.
However, it actually got worse. After booking in at about 1pm we noticed that the sun lounge area was blocked off and some event was being arranged. By 2pm the lawn under our balcony was filling with people.....and serious noise. Raucous voices, clinking glasses and cigarette smoke meant that our balcony was no longer peaceful and by 3pm we had anywhere from 70 to 100 people staring into our balcony and room.
We complained to management, but they basically weren't prepared to do anything about it...except offer us a bottle of champagne. They had to be kidding! The rooms they put us in would have been more suitable for people attending the event, not two older couples requiring peace and privacy.This event went on until 6pm until it moved to another part of the resort, where the next group of guest were undoubtedly being disturbed by the noise.
The event took over the sun lounge area so that guests could not use this space, it actually had signs up asking guests to stay out of the area. It also made the pool area very busy, loud and only the very hardy stayed around trying to use the pool.
There is no where in the promotions for this hotel that explain to paying guests that you have to share pool areas ( and virtually your balcony) with large events. In the four nights at this resort there were three events. Totally stressful and unacceptable. The management at this hotel are double dipping. Asking premium rates from guests for rooms and then booking the spaces out to large events.
It just wasn't worth the stress! This holiday was specifically planned to relax and de stress....what a mistake!
Whilst it is a lovely location it just wasn't peaceful or private. The management were totally ineffectual and inefficient.
Having such a bad time has also made me very critical of other failings within the resort. This is a two and half to three star resort asking five star prices. There are no bath robes, there was only enough shampoo for one person. There was no shower gel, only some very pathetic little soaps. The old shampoo bottle was not removed during cleaning. The tiled floors are actually greasy and very slippery when wet. There were no tissues in the bathroom. Very average toiletries all round. No barista coffee available at breakfast, just a help yourself machine that poured out white frothy water with a dash of caffeine.
I will say that the restaurant and pool service staff were very nice and of course the location was very beautiful. However, management has got it really wrong putting events before guests. We will never stay at this resort again...it just wasn't worth the it!

Room Tip: There are no good rooms if management is just going to put you wherever it suits them on the day.
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  • Stayed: September 2013, traveled as a couple
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7  Thank C D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coralsearesort, General Manager at Coral Sea Resort, responded to this reviewResponded September 30, 2013

Regrettably there was a small inconvenience to guests whilst the couple getting married enjoyed the area for 3 hours, before moving into the spacious and quiet nautilus room away from the main hotel guests and no bother to anyone. There is a barista available for coffee at all times at a reasonable cost. Every attempt to apologise and compensate you for this inconvenience was not acceptable to you, what more can I say,

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788 - 794 of 1,180 reviews

Reviewed September 23, 2013

The Coral sea resort is absolutely perfect! the resort is breathtaking, the facilities are fantastic, we couldn't have chosen a more beautiful place to stay in the Whitsundays. We were blown away by the location, and the amazing service. We would love to come back in the future!

Room Tip: Spa suite is fantastic!
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  • Stayed: September 2013, traveled as a couple
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4  Thank Rebecca P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coralsearesort, General Manager at Coral Sea Resort, responded to this reviewResponded September 30, 2013

We look forward to welcome you back

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Reviewed September 21, 2013

Lovely stay for our anniversary. Relaxed atmosphere and lovely service from the staff. A nice touch for our anniversary too, thanks Coral Sea resort. Clean and comfortable with all required amenities. Lovely cocktails. I enjoyed our stay.

  • Stayed: September 2013, traveled as a couple
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1  Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coralsearesort, General Manager at Coral Sea Resort, responded to this reviewResponded September 30, 2013

Thank you we are pleased you enjoyed your stay

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Reviewed September 16, 2013 via mobile

Great location. Walking distance to restaurants, shops, pubs & the marina. Wonderful rooms and views. Great pool with lots of room to relax and enjoy the sun. Cocktails were yummy too. When booking request ocean facing room with a hammock. We had a 2 bedroom apartment. Perfect size especially if you had kids.

  • Stayed: September 2013
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2  Thank Juzsavage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coralsearesort, Manager at Coral Sea Resort, responded to this reviewResponded September 30, 2013

We look forward to welcome you back Thank you

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Reviewed September 16, 2013

A very relaxing resort with attentive staff well appointed rooms and amazing views of the Whitsundays. Close enough to walk into town centre but far enough away to be nice & quiet. A great breakfast was included in our room rate which was a nice surprise. The swimming pool also has a great view nothing better than a cocktail n the deckchair looking out to sea.
It is a spot once you get there you never want to leave.

Room Tip: The higher rooms give a better view but who wants to stay in their room when you have the beautiful...
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  • Stayed: September 2013, traveled as a couple
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1  Thank RhondaMackay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coralsearesort, General Manager at Coral Sea Resort, responded to this reviewResponded September 30, 2013

Thank you

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Reviewed September 16, 2013 via mobile

My partner and I stayed at Coral Sea from the 9-14 September, while eloping in the Whitsundays, and stayed in the spa suite. We loved the room and found the service to be impeccable. The team there were super friendly and only too happy to help. Room 226 is the one to ask for! Would definitely stay there again.

  • Stayed: September 2013
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3  Thank kelnat08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coralsearesort, General Manager at Coral Sea Resort, responded to this reviewResponded September 30, 2013

Thank you

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Reviewed September 5, 2013

Wow!! 8 TIME In 5 years
I've Stayed Here!! From the time you are greeted at reception with Smiles & Happy staff,it's a quick check in ready for you to enjoy your holiday.Look out the big Windows to the beautiful CORALSEA and look down at the Magnificent Huge Pool.This is an AWARD WINNING RESORT!!! .The rooms are Spacious,so much room & so clean.I alway stay in same room in the Coral Spa Suites.{ i hope yo read my other reviews}the views from theses rooms is breathtaking & have a spa on the balcony,,lay back in the hammock,,Order room service if you want or go down to the Magnificent Huge clippers restaurant..Honestly,The food is superb & Greg{the Manager} HOW DO YOU DO IT?? The staff that you have are a Credit to you!!!
You always have a beautiful smile, Greeting the guests & nothing is to much trouble for you..You can even book a"A Time" to have your room cleaned!!! I go up to this resort for total R & R where i don't even have to leave the resort,everything is there for you...I have seen so many beautiful
Weddings WoW!!! Well as they say"i'll be back"!! I usually stay 3 weeks,it's truly a wonderful resort
I will seem you all again in the December as August was 10 days just to get out of the cold in Tassie.....

Room Tip: Choose a CORALSEA spa suites, has everything
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  • Stayed: August 2013, traveled solo
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5  Thank di_dee_57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coralsearesort, General Manager at Coral Sea Resort, responded to this reviewResponded September 30, 2013

Thank you Di we look forward to see again this year. Its terrific this must be your 6th time staying with us I will have to find a surprise for you.

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Additional Information about Coral Sea Resort

Address: 25 Oceanview Ave, Airlie Beach, Queensland 4802, Australia
Location: Australia > Queensland > Airlie Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Airlie Beach
#1 Luxury Hotel in Airlie Beach
#2 Romantic Hotel in Airlie Beach
#2 Family Hotel in Airlie Beach
Price Range: $152 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Coral Sea Resort 4*
Number of rooms: 78
Official Description (provided by the hotel):
Positioned on the absolute ocean front and just a short stroll via seaside boardwalk to the enchanting Airlie Beach resort village; with its relaxed atmosphere and collection of eclectic shops and cafes; lies the Coral Sea Resort. A stroll in the opposite direction crossing a separate boardwalk with the sea below is Abel Point Marina, your direct access to the Whitsunday Islands and the Great Barrier Reef. ... more   less 
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Also Known As:
Coral Sea Hotel Airlie Beach
Coral Sea Airlie Beach
Coral Sea Resort Hotel
Coral Resort Sea
Coral Sea Resort Airlie Beach/Whitsunday Islands

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