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“Good for a night or two” 3 of 5 bubbles
Review of Base Airlie Beach Resort

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Base Airlie Beach Resort
Salzburg, Austria
2 reviews
“Good for a night or two”
3 of 5 bubbles Reviewed August 23, 2013

Arriving from Proserpine Airport with the Whitsunday Transit Bus the Base Hostel is just a 5-10 minute walk from the bus stop Abel Point Marina/Hogs Breath. The location is very good - right in the main street with all travel agents/whitsunday cruise providers literally next door. The beach and swimming bay is within short distance. The check-in was quick and trouble free with a staff member giving all information needed. A towel, shampoo, showering gel & conditioner pack was included in the 4 bedroom/female only deal.There are computers right at the reception but 4 AUD an hour is quite expensive if you don't have your own device - better to go to Travel Bugs free internet lounge two houses further down the road. Back to the hostel: the rooms as such were quite nice and spacious with a small kitchen, bathroom, and makeup mirror also included. The only problem is the cleanliness of the rooms - especially the bathroom. Although, the shower was good as such there was mould all over the tiles - a general deep clean for the room wouldn't hurt. The bed linen and towel was clean, though. The kitchen was okay but lacking equipment - no water boiler + few cups. The hostel in itself is nice enough (despite Base's reputation of being a party hostel it was quiet in my room and I enjoyed a good night's sleep) but the showers and overall cleanliness were a bit of a turn-off for me.

  • Stayed August 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank i_want_a_user_name
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Base Airlie Bea... R, Front Office Manager at Base Airlie Beach Resort, responded to this review, September 4, 2013
Dear Guest,

Thank you for taking the time out to provide us with helpful feedback regarding our hostel. So happy to hear that for the majority of your stay it was enjoyable. However, I do apologise that you found the facilities unclean and ill-equipped. This shall be addressed immediately with our clean team as we strive for excellence. We hope that you enjoy the rest of your travels and hope to see you again sometime.

Kind Regards,

Aotea RM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
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Portopalo di Capo Passero, Italy
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed August 22, 2013

We stayed in a self contained unit, which was very spacious, comfortable bed, tv, separate bath and spa. I t had tea and coffee making facilities but no utensils, crockery or cutlery nor hot plate. It does have a communal kitchen , but I think it needs a good clean especially with the emptying of the rubbish bins, and ensuring everyone puts dishes away.
The unit was close to the swimming pool and surrounded by tropical gardens, but close to main street. The hostel is close to main shopping street and has a tour desk.
WIFI in room was $4 for 24 hours.
It does have a great pub and restaurant with great meal deals of $10 steak and a free drink.
The grounds were clean but, it did need a good clean inside the actual buildings.

Room Tip: it caters for all budgets, such as tent sites, van sites, dorm rooms and private rooms with ensuites...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank italiangypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Base Airlie Bea... R, Front Office Manager at Base Airlie Beach Resort, responded to this review, September 4, 2013
Dear Guest,

Thank you a great deal for responding with useful information regarding our hostel. Without it we would not know the areas in which need improving. I'm pleased that you enjoyed the comforts that Base has to offer. Although, apologise that you found the facilities in need of a good clean. I shall advise our clean team immediately as this is not of brand standard. We wish you the best in your travels but please be sure to visit us again..

Kind Regards,

Aotea RM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brittish girl in OZ
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 18, 2013 via mobile

NO SHUTTLE FROM BUS TO HOSTEL - When booking our stay at base hostel in Airlie Beach we were told there would be a lift from the bus station to the hostel, just because we had a few heavy bags that we had been traveling with. When we arrived there was no one there to pick any one up who was staying at the hostel. We called the hostel to see if there was a shuttle coming only to be informed there was no shuttle at all. Therefore we had to walk a 25 minute up hill walk to the hostel in the pouring rain whilst others we had met got into their shuttle from nomads.

Accommodation however made the stay! It was clean and the beds were extremely comfy! Having our own kitchen area in our dorm was useful! We got up graded as there was four of us traveling together and they had over booked! Good location - right near the lagoon!

Staff seemed off-ish! And made everything thing seem a hassle. I just put it down to 'working for accommodation' rather them actually wanting to be part of a team to work there.

Stayed June 2013, traveled with friends
Helpful?
Thank VN123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Base Airlie Bea... R, Front Office Manager at Base Airlie Beach Resort, responded to this review, August 19, 2013
Dear Guest,

Thank you for taking the time to provide us with your feedback. I am sorry to hear that you were informed we had a shuttle pick up?? As the bus stop has just changed recently and is now further away we are looking into providing this service once Base has a vehicle. However, I am pleased to hear that you enjoyed your stay and the facilities that we have to offer. Please come back and visit us again sometime soon.

Kind Regards,

Aotea RM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Airlie Beach hotels

norwich
Level Contributor
151 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed July 30, 2013

I stayed here for 4 nights as a base for exploring the Whitsunday islands. The hostel was good, very lively but had what you needed. The female sanctuary rooms were in a good location away from the bar, and in them you had your own bathroom and mini kitchen. The only thing that I felt was that the bathroom needed some t.l.c. In terms of a deep clean. Apart from that I though the hostel was good. Staff were helpful and friendly.

  • Stayed July 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank shreevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Base Airlie Bea... R, Front Office Manager at Base Airlie Beach Resort, responded to this review, August 19, 2013
Dear Guest,

We appreciate the time it has taken you to provide us with your feedback. And we are very pleased to hear that you enjoyed your stay with us in your Sanctuary room. Thank you for advising us that the bathroom could do with a little attention. Without your feedback we would not otherwise know. Our houskeeping team shall be notified and the issue will be rectified immediately. I hope that you enjoy the rest of your travels and hope to see you again sometime in the future.

Kind Regards,

Aotea RM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
449 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 bubbles Reviewed June 16, 2013

Self contained unit is located in main street, across from the beach and in main tourist strip, set amongst trees and close to the pool. Room was quite large, comfortable bed, small tv, kitchen but no plates, utensils or microwave in room but it does have a community kitchen up near office. There was a spa bath but the taps and shower continually dripped all night just for the want of a little tlc. There was no shower curtain so the bathroom floor got flooded during each shower. All in all, good value for money. The bathroom could have done with a good clean. Staff were great and I would stay there again.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robyn-and-Rob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Base Airlie Bea... R, Front Office Manager at Base Airlie Beach Resort, responded to this review, August 19, 2013
Dear Robyn and Rob,

Thank you very much for your feedback. I shall advise our maintenance team of the leaking taps and housekeeping of the cleaning issues. We apologise that it was not up to our brand standard on your stay. However, I'm glad to hear that you were please with the other facilities we have to offer and we would love to have you back. Safe Travels!!

Kind Regards,

Aotea RM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed June 11, 2013

We stayed here just for a night and it was ok. The room was in need of updating and didn't feel very clean. It is in a good location and not too noisy. It was very busy when we checked in and we had to wait a really long time which meant all the restaurants has stopped serving food by the time we went to find something to eat (about 9pm!).

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SLM27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Base Airlie Bea... R, Front Office Manager at Base Airlie Beach Resort, responded to this review, August 19, 2013
Dear Guest,

Thank you for providing us with your feedback. I apologise that your room clealiness was not to that of our brand standard. However, I shall inform our team that it is in need of a clean and general maintenance for that of our future guests. Also, sorry to hear that your check in was longer then expected. Unfortunately, due to having only 1 staff member at the time and no telling of guest arrivals without confirmation, sometimes there may be a wait. We hope you're enjoying your travels and hope to have you come stay with us again sometime.

Kind Regards,

Aotea RM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed May 31, 2013

Clean, spacious rooms, excellent grounds, well kept. Swimming pool was never used by guests but looked lovely.

The rooms are set back from the main road and bars so they are lovely and quiet and if you want to party then you can go to the bar attached to reception. Luggage room was one of the most organised I've seen and the reception staff were always smiley and happy.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rachel091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Base Airlie Bea... R, Front Office Manager at Base Airlie Beach Resort, responded to this review, September 4, 2013
Dear Guest,

Thank you so much for your feedback. I am so glad that you enjoyed our facilities, rooms and customer service. We would love to have you come stay with us again. You may also live here if you like?

Kind Regards,

Aotea RM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Base Airlie Beach Resort

Property: Base Airlie Beach Resort
Address: 336 Shute Harbour Road, Airlie Beach, Queensland 4802, Australia
Location: Australia > Queensland > Airlie Beach
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 54 Specialty Lodging in Airlie Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Base Airlie Beach Resort 2*
Number of rooms: 72
Official Description (provided by the hotel):
Luxuries of a Resort at backpacker Prices! Base Airlie Beach Resort has gained a reputation for their stylish rooms, friendly local crew and a fun social atmosphere all in one great central location in Airlie Beach. The hostel accommodation is set amongst 6 acres of tropical gardens with an outdoor swimming pool right in the heart of Airlie Beach. Only 50m to the lagoon, the cafes, bars and shops are on the doorstep and the Abel Point Marina is just a stroll away. We have beds for all budgets - meet other travellers in our clean, comfortable multi-share rooms, all with ensuite and air-conditioning, or treat yourself to a private room with your own corner bath, fridge, air-conditioning, kitchenette & complimentary tea and coffee in the room. We also have loads of camping sites & campervan parks. Base Airlie Beach Resort is set up to be your ideal gateway to the Whitsunday Islands National Park with 74 islands and Whitehaven Beach rated as one of the top 10 beaches in the world only a short boat trip away. Off street car park and car/campervan parking while you sail, air-conditioning in ALL the rooms, fully equipped communal kitchen, internet lounge & wireless internet in every room (Global Gossip), fully air-conditioned TV lounge, secure overnight/day luggage storage, FREE BBQ facilities, 24 hour coin operated laundry, fully licensed travel desk to help organise your time in Airlie Beach, EVERYTHING you need in one location! DOWN UNDER BAR & GRILL Home of the famous AU$15 Meal/Drink Deal! Open from 10am daily for Brunch, Lunch and Dinner at the best prices intown. Nightly entertainment 7 days a week!! All in house guest will also recieve discounts off at the bar with our $9.90 meal & drink deal! ... more   less 
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Also Known As:
Base Airlie Beach Resort Whitsunday Islands

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