We booked 7 nights in a private ensuite room here over New Years, booking direct on the Stay at Base website.
Of course we expected to pay a bit extra due to peak season and having a private room, but we were ok with that due to the room being advertised as serviced daily with fresh linens and towels.
However after no sheet or towel change on the second day, we queried this with the reception staff. The girl was extremely rude and told me that 'its a backpackers what do you expect?' And I told her that I expect to receive the daily service that is advertised on their website and that I have paid for! She said she would arrange for our room to be serviced the next day.
The following day when the room was still not cleaned or serviced, we returned to the reception and spoke to the manager. She was not aware that the room is advertised as serviced daily and was apologetic to us, and the housekeeper was also there for the conversation. We let the know that it is very disappointing to not get what we paid for, and backpackers or not, it is advertised on their website! Both manager and housekeeper promised that they would have the room fully serviced each day until our check out.
It was serviced the next day, but after that we never had a fresh towel or sheet again. Extremely disappointing to be misled and lied to!
Paying $110 per night for an UNSERVICED room at a backpackers is daylight robbery. Won't be making that mistake again.
- Official Description (provided by the hotel):
- Base Backpackers Airlie Beach has gained a reputation for their stylish rooms, friendly local crew and a fun social atmosphere all in one great central location in Airlie Beach. The hostel accommodation is set amongst 6 acres of tropical gardens with an outdoor swimming pool right in the heart of Airlie Beach. Only 50m to the lagoon, the cafes, bars and shops are on the doorstep and the Abel Point Marina is just a stroll away. We have beds for all budgets - meet other travellers in our clean, comfortable multi-share rooms, all with ensuite and air-conditioning, or treat yourself to a private room with your own corner bath, fridge, air-conditioning, kitchenette & complimentary tea and coffee in the room. We also have loads of camping sites & campervan parks. Base Backpackers Airlie Beach is set up to be your ideal gateway to the Whitsunday Islands National Park with 74 islands and Whitehaven Beach rated as one of the top 10 beaches in the world only a short boat trip away. Off street car park and car/campervan parking while you sail, air-conditioning in ALL the rooms, fully equipped communal kitchen, internet lounge & wireless internet in every room (Global Gossip), fully air-conditioned TV lounge, secure overnight/day luggage storage, BBQ facilities, 24 hour coin operated laundry, fully licensed travel desk to help organise your time in Airlie Beach, EVERYTHING you need in one location! Our onsite Bar serves up the best the best food, and incredible drinks at backpacker prices! Open daily for Breakfast, Lunch and Dinner at the best prices intown. Nightly entertainment 7 days a week!! ... more less
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- Also Known As:
- Base Backpackers Airlie Beach Whitsunday Islands