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“The fist time in Base and the last!”

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Base Backpackers Airlie Beach
Reviewed September 2, 2012 via mobile

We stayed in is backpacker in a share room for 4 pelple, the room was correct, not so clean but normal. The worst is the people at the reception! They do like if you don't existe, take your monay and ciao! At Base Airlie Beach is a backpacker you can have towel with 10$ deposit and you have to paid 3more dollars instead of 2 usually, for store your luggage is 3$ per personne and per luggage!!! If you don't do like us read the papers you will be stollen by the girl at the counter!

If you want to cook and eat, good luck because first the kitchen is not really furnished and secondly you have to ask your catlering at the reception!!! The first time i saw that in 11months!!!

The worst is after a tour, ir you are in check out, they ask you 5$ to take a shower!!! Is just horrible this backpacker!

For sur for me is the first and the last time in a Base backpacker...

  • Stayed: August 2012
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Thank Lolottemoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BASEBackpackerscrew, Guest Relations Manager at Base Backpackers Airlie Beach, responded to this reviewResponded April 18, 2017

BASEBackpackerscrew, Guest Relations Manager at Base Backpackers Airlie Beach, responded to this review
Hi there,

Thanks for taking the time to leave us a review. We really appreciate it.

Reviews give us the opportunity to pass on praise were your experience has been good and give us an opportunity to work on the bits that weren't up to standard.

We have taken on all your feedback and will work hard to make sure we can offer the best customer experience in the future.

Hope the rest of your travels are spectacular.

Cheers,

Tom Cooney

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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433 - 439 of 542 reviews

Reviewed August 15, 2012

Myself and two girl friends booked Base Airlie Beach for two nights in Airlie. We booked a four bed dorm to ourselves so that we wouldnt have a stranger in the room with us and it still worked out cheap. The rooms are all self contained apartment style dorms. You have a kitchen area and a bathrrom. The decor is so basic but it is clean. There was a lot of noise from the neighbouring backpackers Normads on the Sat eve but this was the only time.
The location is great and the staff could not be nicer. be careful not to fall into the trap of going to the down under bar all the time as there is better bars.

  • Stayed: August 2012, traveled with friends
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Thank mniriain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BASEBackpackerscrew, Guest Relations Manager at Base Backpackers Airlie Beach, responded to this reviewResponded April 18, 2017

Hi there,

Thanks for taking the time to leave us a review. We really appreciate it.

Reviews give us the opportunity to pass on praise were your experience has been good and give us an opportunity to work on the bits that weren't up to standard.

We have taken on all your feedback and will hard to make sure we can offer the best customer experience in the future.

Hope the rest of your travels are spectacular.

Cheers,

Tom Cooney

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2012

Pre-arranged to pick keys up from night porter/security as we where arriving late at 3am as we where driving up the coast. Phoned to confirm our late arrival earlier in the day and told would not be a problem.
Arrived as planned and arranged in the middle of the night. Doors locked no night porter in sight. Number on the front door to phone. Phoned 3 times no answer and then the phone was switched off. Ended up 4 people sleeping in the car. We where goin on the whitsundays the following morning and had a great time regardless.

When we arrived back to airlie beach we went to speak with the manager about gettin a refund for our 4 bedroom dorm. This was a frankly embarassing arguement for these guys, they did not keep up their part of the deal but where trying to wangle out of it.

All in all awful customer service from the outset. We will never stay in their hostel again. Poor show.

Stayed: February 2012, traveled with friends
1  Thank JPtravelbuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BASEBackpackerscrew, Guest Relations Manager at Base Backpackers Airlie Beach, responded to this reviewResponded April 18, 2017

Hi there,

Thanks for taking the time to leave us a review. We really appreciate it.

Reviews give us the opportunity to pass on praise were your experience has been good and give us an opportunity to work on the bits that weren't up to standard.

We have taken on all your feedback and will hard to make sure we can offer the best customer experience in the future.

Hope the rest of your travels are spectacular.

Cheers,

Tom Cooney

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2012

We stayed in this hostel the night before and after we sailed the Whitsundays.

Upon arriving the first night we were switched from a four bed dorm to a five bed dorm despite our booking for a four bed (it was never actually explained to us why). The bathroom was very small and not very clean. The bedroom area was also pretty small with the 5th bed squished awkwardly against the wall in the middle of the room. But it was about what we expected anyway and fine for just one night.

The night after the Whitsundays trip however, we were given what we booked. We walked in to our 4 bed dorm and were shocked to see how different it was. Space galore in the bedroom area, a huge spa tub, giant bathroom, lots of windows and it was all spotlessly clean.

Location was great, price was good, reception was open late and there were lots of computers available to use the net. There was also a bar right next door that offered cheap drinks and food (but that is offered at a few other bars down the road as well). Just wish that our first night was as comfortable as the second - especially since the 4 bed and 5 bed dorms are only a $3 difference!

Stayed: June 2012, traveled as a couple
Thank Canaussie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BASEBackpackerscrew, Guest Relations Manager at Base Backpackers Airlie Beach, responded to this reviewResponded April 18, 2017

Hi there,

Thanks for taking the time to leave us a review. We really appreciate it.

Reviews give us the opportunity to pass on praise were your experience has been good and give us an opportunity to work on the bits that weren't up to standard.

We have taken on all your feedback and will hard to make sure we can offer the best customer experience in the future.

Hope the rest of your travels are spectacular.

Cheers,

Tom Cooney

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2012

I stayed in July 2012 before I went to the Whitsundays from Airlie Beach. I have previously stayed at Base and found them to be just your average backpacker hostel, nothing special but adequate. But this place is simply the best Base hostel I have stayed in. The rooms and facilities I'd liken them to that of hotel, I stayed in a 5 bed dorm, It's like an apartment with it's own little kitchen area, bathroom with bath & shower combo and the beds were so comfy. The location was excellent to, being literally across the road from the lagoon, and a short walk from the local amentities and transport links. Well done Base!

  • Stayed: July 2012, traveled solo
    • Value
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Thank bromleybloke87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BASEBackpackerscrew, Guest Relations Manager at Base Backpackers Airlie Beach, responded to this reviewResponded April 18, 2017

Hi there,

Thanks for taking the time to leave us a review. We really appreciate it.

Reviews give us the opportunity to pass on praise were your experience has been good and give us an opportunity to work on the bits that weren't up to standard.

We have taken on all your feedback and will hard to make sure we can offer the best customer experience in the future.

Hope the rest of your travels are spectacular.

Cheers,

Tom Cooney

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2012

If you are on a budget, this is perfect for you. Clean, and close to activities

  • Stayed: August 2011, traveled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Thank Blue800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BASEBackpackerscrew, Guest Relations Manager at Base Backpackers Airlie Beach, responded to this reviewResponded April 18, 2017

Hi there,

Thanks for taking the time to leave us a review. We really appreciate it.

Reviews give us the opportunity to pass on praise were your experience has been good and give us an opportunity to work on the bits that weren't up to standard.

We have taken on all your feedback and will hard to make sure we can offer the best customer experience in the future.

Hope the rest of your travels are spectacular.

Cheers,

Tom Cooney

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2012

Super place to stay! Location excellent, price excellent, rooms everything excellent. Stayed in 2 different rooms during my stay either side of my whitsundays cruise. Both were spotless and well maintained. Highly recommended

  • Stayed: June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Oz_Adventures2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BASEBackpackerscrew, Guest Relations Manager at Base Backpackers Airlie Beach, responded to this reviewResponded April 18, 2017

Hi there,

Thanks for taking the time to leave us a review. We really appreciate it.

Reviews give us the opportunity to pass on praise were your experience has been good and give us an opportunity to work on the bits that weren't up to standard.

We have taken on all your feedback and will hard to make sure we can offer the best customer experience in the future.

Hope the rest of your travels are spectacular.

Cheers,

Tom Cooney

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Base Backpackers Airlie Beach

Address: 336 Shute Harbour Rd, Airlie Beach, Queensland 4802, Australia
Phone Number:
Location: Australia > Queensland > Airlie Beach
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 56 Specialty Lodging in Airlie Beach
Price Range: $32 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Base Backpackers Airlie Beach 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Base Backpackers Airlie Beach has gained a reputation for their stylish rooms, friendly local crew and a fun social atmosphere all in one great central location in Airlie Beach. The hostel accommodation is set amongst 6 acres of tropical gardens with an outdoor swimming pool right in the heart of Airlie Beach. Only 50m to the lagoon, the cafes, bars and shops are on the doorstep and the Abel Point Marina is just a stroll away. We have beds for all budgets - meet other travellers in our clean, comfortable multi-share rooms, all with ensuite and air-conditioning, or treat yourself to a private room with your own corner bath, fridge, air-conditioning, kitchenette & complimentary tea and coffee in the room. We also have loads of camping sites & campervan parks. Base Backpackers Airlie Beach is set up to be your ideal gateway to the Whitsunday Islands National Park with 74 islands and Whitehaven Beach rated as one of the top 10 beaches in the world only a short boat trip away. Off street car park and car/campervan parking while you sail, air-conditioning in ALL the rooms, fully equipped communal kitchen, internet lounge & wireless internet in every room (Global Gossip), fully air-conditioned TV lounge, secure overnight/day luggage storage, BBQ facilities, 24 hour coin operated laundry, fully licensed travel desk to help organise your time in Airlie Beach, EVERYTHING you need in one location! Our onsite Bar serves up the best the best food, and incredible drinks at backpacker prices! Open daily for Breakfast, Lunch and Dinner at the best prices intown. Nightly entertainment 7 days a week!! ... more   less 
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Also Known As:
Base Backpackers Airlie Beach Whitsunday Islands

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