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“Great Experience, Unfortunate Policies”
Review of Ocean Rafting

Ocean Rafting
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Rafting Tour to Whitehaven Beach
Ranked #1 of 82 Tours in Airlie Beach
Certificate of Excellence
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Attraction details
Owner description: Ocean Rafting visits the “Wild Side” of the Whitsunday Islands, the uninhabited islands with beautiful natural scenery brimming with marine, bird and animal life. There are two exciting tour options, the Northern Exposure and Southern Lights, and each Ocean Rafting day includes an exhilarating ride to Whitehaven Beach, pristine snorkelling reefs and guided Whitsunday Island National Parks walks. Ocean Rafting is the only tour to have direct access to the stunning and iconic Hill Inlet beach, and special snorkel sites at Hook Island and Border Island ensure a memorable underwater experience.The semi rigid inflatable vessels are super fast allowing guests to experience a fun ride, adventure and education amongst the natural beauty of the Whitsundays. The vessels were originally designed and built as rescue crafts and are driven by 450hp engines. 70% of the vessel is shaded, providing comfort from the tropical sun. Small groups allow guests to experience tropical paradise away from the crowds.Ocean Rafting has been operating since 1997 and is proud to have special permits allowing its vessels to visit protected areas in the Great Barrier Reef Marine Park. The Skipper and Eco Host will ensure guests have a fun filled adventure and personalised service, from the courtesy bus pick up in the morning to snorkel lessons and a guided National Park walk in the Whitsunday Islands.
Useful Information: Bathroom facilities, Activities for older children
Reviewed March 31, 2014

Keep this in mind: my review for this would be 5 stars. The experience was great and Sarah our tour guide was wonderful... However, we paid about 150 dollars for the trip. Yet, a sting ray suit was an extra 7 dollars, and any drink (waters, soda, etc) were extra as we'll with nowhere to grab anywhere else along the way nor warnings to bring your own. Although lunch was included, you are asked (and then watched) to grab "fair" portions from the buffet they set up.

The sting ray suit would not have been a huge deal, but they didn't stress it's importance at the dock, yet come snorkel time, the tour guides could not believe people did not have them and warned if one person got stung, the tour was over and we all had to go back... Umm, so poor communication could have cost us an entire day on a dream vacation and tour?

In short, a lot of fun, the boats are awesome, you see everything. Just hope the company fixes some nuances that do not seem that difficult to correct (include suits and drinks and just add a bit to price, change the food situation, etc.)

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3  Thank ICUCfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanRafting_Safari, Owner at Ocean Rafting, responded to this reviewResponded April 6, 2014

Thank you for your review and feedback. We are pleased to hear that you enjoyed your Ocean Rafting experience around the Whitsunday Islands. We make a concerted effort to keep the tour as affordable as possible for guests and include the optional extras so that our wide range of guests have choices available. Many guests choose to bring their own food, beverages and suits, and some prefer to pay for the optional extras to be included. We have found this to work best for all guests and all budgets this way. We also offer our "Ultimate Experience" package which includes lunch, suit and media package and is great for guests who prefer to have options included. We are sorry that you feel these optional extras weren't communicated effectively as we are very diligent in ensuring all costs and choices are highlighted on both the brochures and the website, and also ensure travel and tour agents are aware of the costings and policies. We also reiterate this upon check in, so we apologise that you were not aware of the options available. In regards to the buffet lunch, the staff are there purely to supervise that the people who paid for lunch help themselves, not the amount of consumption. Thank you once again for travelling with Ocean Rafting and we hope you enjoyed your time in the Whitsundays!

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3,886 - 3,890 of 4,866 reviews

Reviewed March 31, 2014 via mobile

Me and the girlfriend have just got back from a fantastic day out with the crew on thunderstruck saw some breathtaking scenery had a great lunch and some very good snorkelling. The guys taking the tour obviously love what they do and are very passionate about it, very informative and full of energy. Also gave my mrs some very helpful advice on snorkelling as she has never done it before and isn't the best in the water and she loved it. Would go again tomorrow cheers guys

1  Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2014

Highly recommend this awesome experience. Staff know heaps about the local everything! You will not regret experiencing a trip out with these guys and viewing the breathtaking scenery at a fast pace.

Thank Christofts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

My boyfriend and I were on the northern exposure ocean rafting tour on Feb.14 2014 and had an amazing day. Our guides were extremely experienced and provided excellent information throughout the day. The food at lunch was great and the two different snorkel spots were amazing. Of course Whitehaven beach was spectacular as well. This is defiantly the tour to chose when in Airlie Beach!

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1  Thank Cassarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2014

We went on the Thrilla Boat with Braydon and Dylan. The boat is a really fun, fast experience. Ocean Rafting is, I believe, one of only a couple of companies allowed to moor at Hill Inlet on Whitsunday Island- this experience is like being shipwrecked on a desert island! Braydon told us about the islands that we were passing as well as some of the fish, which was interesting. We had time to snorkel and saw some beautiful, brightly coloured fish. My only criticism is that a bit more time could be given to both Hill Inlet and Whitehaven beach. Lunch was provided and was good variety and quality- cold meats, pastas, salads. Thanks to Braydon and Dylan for a great day :)

Review collected in partnership with this attraction
1  Thank Beachymel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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