I usually take friends and family visiting Airlie Beach to sidewalk café as I enjoy the setting, however my last two experiences we have had to wait quite a long time for food. However, I am happy to wait for a good meal. This morning is the worst experience I have ever had eating out. An order for a visiting friend came out incorrect, they made us wait an unreasonably long time (although telling us that the problem would be fixed) and when we asked why the food was taking so long refunded the money and told us it would be next up - in short the food never ended up coming as they never re-placed the order and told us that we wouldn't be served as we where making a "scene" refusing to serve our pregnant friend. Other people commented that they where not aware of the scene and the only scene that was made was due to lack of refusal to serve us. I will not be eating there again, nor will I be recommending them to other people visiting the Whitsundays. It is disappointing to see poor customer service in a town which thrives on tourism dollar and good word of mouth.
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