So I booked the reef adventure tour last week. And I was disappointed. They canceled the tour twice at the last minute. Leaving me unable to book any other tours or activities for the day.
And I understand that they cannot control the weather. But they should be able to contact their WELL PAYING customers in advance of cancellations.
So after canceling twice, they said the wind was perfect and we were on for my last day in airlie.
Got on the plane, flew out to the reef. I helped pull in the two other planes to their anchored boat. Meanwhile there was large reef break everywhere and after gathering all the people together they said we wouldn't be snorkeling or going on the glass bottom tour. But they would happily discount our tour from 350 to 300. . .
For me, the plane was only transport to a great snorkeling spot. I didn't want a big plane tour. Anyway, I complained and after an argument they agreed to refund my fare as long as I didn't tell any other customers that I was getting a full refund. It seemed like they knew the weather was crap but wanted to squeeze an extra couple thousand out of the day.
Maybe as an American I am used to the idea that the customer is always right, but I think they lack management and customer service skills. I hope a stronger sea plane company emerges because airlie could use one!!
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