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“Best way to see the Great Barrier Reef”

Air Whitsunday Day Tours
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$227.93*
and up
Whitsundays Seaplane Tours
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$482.90*
and up
Whitsundays Seaplane Tour - Great Barrier Reef and Whitehaven Beach
Certificate of Excellence
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Owner description: Air Whitsunday is renowned for their seaplane services that rendezvous with their privately operated glass bottom boat, moored at an exclusive snorkelling location inside the coral suspended lagoon of Hardy Reef. Along with snorkelling tours to this exclusive reef location; they provide private picnics at Whitehaven Beach and the most comprehensive scenic flights on offer in the region - encompassing all the famous Whitsunday sights.
Reviewed November 27, 2012

This is a wonderful way to see the Great Barrier Reef...fly out to the Reef, snorkel for an hour with. A few other people and then fly back over the Whitsunday Islands. the pilot was excellent and very informative and helpful and the sea plane was very smooth to fly in. We got great pictures and flew over Heart Reef. The weather was perfect and no wind so the water was flat, clear and about 24C. It is fantastic having the whole reef are to explore with only a few other people. my husband says it was one of the bat days of his life. You can't beat that.

1  Thank Aceprchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AirWhitsunday, Guest Relations Manager at Air Whitsunday Day Tours, responded to this reviewResponded November 27, 2012

Hi airlienewz,

Thanks for your feedback, we really appreciate it. You are right.. it is the best way to experience the Great Barrier Reef Marine Park ... with only a few other guests and your pilot.

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315 - 319 of 437 reviews

Reviewed November 6, 2012

Air Witsunday's Panoramic tour of the Great Barrier Reef is not to be missed, so much better than enduring a boat ride and such fantastic views to be had along the way. Imagine swooping low over the sea on the approach to Whitehaven Beach and then stepping off the float plane into warm crystal clear waters before experiencing the softest sand between your toes and all before the most thrilling flight over the reef. If you're not a fan of boats then this is a must, so you can experience the reef at first hand. It might not be a cheap excursion but its an afternoon you will remember forever.

2  Thank Keefdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AirWhitsunday, Guest Relations Manager at Air Whitsunday Day Tours, responded to this reviewResponded November 27, 2012

Hi Keefdee,

Thanks for your review... you described it perfectly.. and yes you may have to pay a bit more to travel in a seaplane over a boat, but oh so worth it!

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Reviewed November 1, 2012

Our experience with this company was really terrible for the unprofessional behaviour of the staff. During our Honeymoon in Queensland, after a few e-mails with different operators (Lauren, Anita and orthers) we finally booked a Great Reef Excursion (scenic flight+snorkeling) for the 14 th of October. All the operators were very insistent in having our credit card details by e-mail to book the excursion (something that is highly unsafe). After the sending of the details (partially given by phone and by mail), the day before the flight we had no confirmation of receiving (a lot of pressure to have the card details and aftre that silence), so the day before, quite late in the afternoon we have called the office and one of the operators confirmed by phone that the trip was confirmed but she had no time to send an e-mail of confirmation (from the morning? I mean it should be their job to confirm trips...). Anyway on the 14th we drive to Airlie Beach and the flight was planned to be at 13:30. We we get at Air Whitsundays office, about 12:30, the employee said that the trip was canceled because THE PLANE WENT OFFLINE. They offered a ridiculous alternative: 1 hour scenic flight for 2 at the price of 1. Is this apologising for having completely ruined our trip to Whitsundays? Moreover the employee was also quite rude in saying that she tried to call us in the morning but she wasn't able. Well, we received calls from Australia and Europe without problems so probably if she was not able to make an international call she could at least send an e-mail of apologies. Was it a case that Airwhitsundays has never sent a confirmation of the trip? This sudden cancellation seemed more a deliberate choice since probably we were the only 2 passengers that day and the trip wouldn't have been profitable. The result was that we had a wasted day because when you're in Airlie Beach at 2 pm you cannot join other trips to Whitsundays and we had a schedule that didn't allow us to stop one day more. Choose other companies to make your scenic flights.

6  Thank Raffaella D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AirWhitsunday, Guest Relations Manager at Air Whitsunday Day Tours, responded to this reviewResponded November 4, 2012

Hi Raffaella D,

I apologise that your experience with Air Whitsunday was not a positive one. I would like to take the opportunity to address the issues you raise.

Credit Card Details - As we do not take prepayment of our services, we instead ask for CC details as a means of securing your seat to avoid no shows. We ask that you either phone these through or send the details in separate emails (please see instructions sent to you on 9th October). To date this has proven an effective means for us and is a secure and reliable method.

Written Confirmation - It is our usual procedure to provide written confirmation to all email enquiries and I do apologise that this was not provided at your request. We had however over the days leading up to your tour confirmed multiple times in writing the exact departure time and location of your tour and also requested the CC details 3 times in order for us to confirm your seats. It appears that you did not supply the CC details until the evening prior to departure and hence why this final email confirmation was not provided, as it was instead provided over the phone on the day of travel.

Cancelled Flight - Unfortunately due to the nature of our transport, tours can be unexpectedly cancelled due to maintenance issues arising. To ensure our high level of safety and maintain our incident free operations this results in tours being cancelled / postponed until the aircraft is fixed and checked by our engineering team.

The only possibility for you to travel with us on this date was on a scenic flight for which we extended a two for one deal. I do not believe this to be a "ridiculous" alternative, but instead a generous discount ($290) that would allow you still to experience the region from the air.

Unfortunately your itinerary did not allow you to travel with us the following day and it is a pity that this was the case as I feel that should you had the time to allow another day in the region, the review you posted above would not have eventuated.

I would also like to reiterate that the staff member on the day did attempt to call your international cell multiple times and unfortunately was unable to get through. An email notification was not sent as you stipulated in your last email that all correspondence was to go through your phone, indicating that you would not have access to your emails whilst in transit.

It appears that a series of unfortunate events has left a very bad impression of our company with you and the entire Air Whitsunday team is regretful for this.

We do hope that the remainder of your time in Queensland was more positive.

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Reviewed October 30, 2012

A group of four of us had one of the most enjoyable experience during our stay in the Whitsundays. We went via a seaplane to the Whitehaven Beach. What a fantastic experience!!!! Our pilot Dan gave us an experience to be remembered. Perfect flight and landings on the water. He is a credit to Air Whitsunday. The beach is fantastic and the sand is just amazing. I would recommend anyone thinking of having a seaplane experience to do this Air Whitsundays experience. You will not forget it. Thanks Dan for making our experience memorable.

2  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AirWhitsunday, Guest Relations Manager at Air Whitsunday Day Tours, responded to this reviewResponded November 4, 2012

Thanks for your review David. We have two Dan's working for Air Whitsunday so they are now both currently claiming it is them that you refer to in your review :) Thank you for travelling with us.

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Reviewed October 27, 2012

Short 20 minutes flight, pilot very pleasant, giving descriptions and information during flight. Wonderful chance to take stunning photos of the islands and the reef. Pricey but well worth the effort and cost.

10  Thank owlfancier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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