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“STAFF RIANNEN IS RUDE”
Review of Cruise Whitsundays

Cruise Whitsundays
Book In Advance
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$76.26*
and up
Whitehaven Beach Half-Day Cruises
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$137.89*
and up
Whitehaven Beach and Hamilton Island Cruise
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$188.73*
and up
Great Barrier Reef Day Cruise to Reefworld
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Award winning 'Cruise Whitsundays' is the Whitsundays largest and most experienced marine tourism operator offering a range of day cruises and Island Resort connections. Cruises visit the Great Barrier Reef (Reefworld and Knuckle Reef pontoons), Whitehaven Beach and island resorts on Hamilton Island and Daydream Island. The multi-award winning Great Barrier Reefsleep overnight experience is Australia's most unique accommodation. 'Resort Connections' provide services between island resorts and the Whitsunday Coast and connecting the region's airports arrivals and departures. There are also tailor-made activities for the conference, incentive and Weddings market.
Useful Information: Stairs / elevator, Bathroom facilities
Reviewed February 4, 2013

Rude staff member called riannen. Works in the office in Airlie beach. Ruined the entire experience for us and put our bags to the wrong destination by being careless and sloppy and frankly having no respect for her job. Terrible. Overpriced monopoly service also. I would recommend not going to whitsundays unless a competitor sets up.

5  Thank AKJB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,879 - 1,883 of 2,283 reviews

Reviewed February 3, 2013

I can't believe I came from the other side of the world to see that! Considering this is a trip that many people will only make once in their lives, it's a shame that people must deal with rude staff and experience decaying reef. While there is still some nice coral to see and some colourful fish, my day was soured on the boat ride getting there. My partner and I went on the trip specifically to snorkel, but spent the whole trip listening to sales pitches for the helicopter and scuba diving add-ons. We were basically told that the holiday we chose is inadequate compared to what it could be like with the add-ons. One woman in particular harassed us for a full 15 minutes trying and get us to sign up for scuba diving, and even made us feel guilty and stupid for not doing it. It made me really upset and ruined the day for me. If I was to do it again, I would definitely check out H2O instead.

6  Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2013

There was a swell we were up on the top level & got soaked by high waves......drenched!
It was fun though because it was very hot.

Thank Vj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

Whitehaven in the morning and Day Dream from lunch time onwards. Boat trip to WH was good, crew helpful and knew their stuff. Home made scones for smoko after an hour and half on beach was nice. Dropped us at Day Dream for lunch and relax by the pool. Lunch at Bakery is bit limited, would recommend Mermaids instead for an extra $20. Pool bar cocktails very nice. Overall a most enjoyable day!

2  Thank Nowweare4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2013 via mobile

This review is of Reefsleep (staying on the Reefworld pontoon overnight).

From the start to the finish the staff made us feel like VIPs with a reserved table on the boat, taken to our private room when we arrived at reefworld, and constant (but not intrusive) checks that all was okay.

We had the king size double room and it was really nice - a haven to relax in. The toilets on the pontoon were not opened until the boat had left ensuring that they were clean for us.

After the day guests left at 3ish, we went for a dive and hours of snorkelling on an empty reef until dinner. Such an amazing experience to have the reef to yourself and lots more fish started to appear - we saw a reef shark, giant sea turtle, clown fish, carpet shark, groupers, rainbow fish and lots of others. (Note the sharks are totallly harmless!). As others have mentioned the reef isn't as colourful as some pictures, but there are some areas of colourful coral if you look for them. Some of this is probably down to people knocking or standing on the coral.

Dinner and breakfast were both great with plenty of drinks available, and when back on the boat on day 2 drinks were free.

One thing to watch - our travel agents booking stated 1 dive included in the price, however it seems that the new operator doesn't offer this. They were very quick to sort this for us, but make sure you take your paperwork with you!

We paid for the helicopter ride back to Hamilton Island and that really capped the experience with stunning aerial views onto the reef (and heart reef!) and then a tour of the Whitsunday Islands.

If you love to snorkel in total isolation you'll love this experience. Thanks to all the staff and Cassie in particular for how hard she worked to make it a special occasion for us.

1  Thank alpriest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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