We went on the reef world tour with them and initially the replacement boat that they were using for the day had an issue before we boarded. They were great about offering refunds, date changes or changing to another tour but in the end the boat was fixed with only 20 minutes or so delay.
The staff on board were extremely numerous with varying levels of enthusiasm and commitment. Of special note were 2 of the dive team. The one girl who was also training to be a helicopter pilot was extremely helpful and friendly and showed a real interest in what we were doing. Also the head of the dive team, a South African guy, was a very funny guy and a really calming influence.
I would thoroughly recommend doing the dive. It was an amazing experience, and they are very conscious of the fact that people are likely to be nervous or even scared. One of the girls diving with me was very nervous beforehand and the dive lead took extra special attention to her and she was really glad to have done it.
We also did the helicopter ride and it offered spectacular views, including great views of the heart reef but if you were going to pick and choose between the dive or the helicopter ride I'd go dive every time.
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