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“Lack of Quality”

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Mango Lagoon Resort & Wellness Spa
Certificate of Excellence
Reviewed June 10, 2014

Yes, appears nice as you enter then let down the more you look around and then see the apartment. Basic things missing in kitchen eg. chopping board, very light in bedroom curtains not providing darkness,, noisy being next to café/breakfast area, pools dirty, no-one seen cleaning/leaf scooping etc, smokers next door, one person out the front of apartment and one out the back, a butt found stubbed into the timber decking at pool. Meant to be a "wellness Spa"??? The one good thing was the massage by a thai lady, doungdee Spa. In general in need of repairs, walls dirty and holes/chipped, gardens and paths messy.

Room Tip: Away from breakfast café area
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  • Stayed: June 2014, traveled with friends
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Review collected in partnership with this hotel
1  Thank 300sali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 - 379 of 604 reviews

Reviewed June 10, 2014

We nabbed the last room here at the last minute to stay the night before Ironman Cairns. The room was small and the wifi didn't work, we also had to fiddle with the TV to get any reception, but in all honesty we were only there for the night to be close to race start so we weren't bothered. Slept the best I ever had before a race, it was quiet and comfortable.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Phillippa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2014

A great overnight stay. My partner and I enjoyed our breif stay, the rooms and facilities were a standard I expected. Grant on reception was fantastic in recommendations for what to do and obliged us with our request for late check out.

  • Stayed: June 2014
    • Value
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Thank far2far
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2014

I spent six nights here in late May/early June 2014 and had a magnificent time. My 1 br apartment was spacious and comfortable and the gardens and pools were just gorgeous. As a swimmer, I particularly enjoyed the 50 m lap pool, which allowed me to continue my fitness regime while on holidays. Both the main Palm Cove and the more secluded Buchans Beach are within walking distance, as are the many cafes and restaurants in Palm Cove. Highly recommended.

  • Stayed: June 2014, traveled solo
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Review collected in partnership with this hotel
Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2014 via mobile

Whilst on the outside the Mango lagoon looks quite inviting, when you open the door to your room, your bitterly disappointed, that's how we felt! Poky, dirty, smelly, no aircon controls, no batteries in TV controls, crap service!
Would not return here.

Stayed: June 2014, traveled as a couple
2  Thank Claire D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2014

I really enjoyed staying here. Huge, spacious rooms which were clean, modern and comfortable. Nice atmosphere with lovely (but cold) pools and only 5 minutes away from the beach front. Helpful staff. The breakfast closes at 10am which could have been a bit later I thought. When I was staying there, a group of very boisterous children started playing in the pool at 7am and woke me up every day, which was a bit of a pity, but otherwise no complaints. The staff were great in helpful us book our tours and always very friendly.

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
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Thank AnnaBalabanski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2014

There aren't many positive things to say about Mango Lagoon. The rooms were small, dirty, and many amenities were broken. The beds were rock hard and there were ants in the bed every night we were there. Furthermore, the staff were rude, noisy and unhelpful. Avoid, avoid avoid! Many better options along the beach strip.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank BJCMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mango Lagoon Resort & Wellness Spa

Address: 81-85 Cedar Rd, Palm Cove, Queensland 4879, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 25 Specialty Lodging in Palm Cove
Price Range: $60 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mango Lagoon Resort & Wellness Spa 4*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to Mango Lagoon Resort The resort spreads over 2.5 Acres of tropically landscaped gardens with meandering walkways surrounding 4 pools for your pleasure including a 50 metre Olympic sized lap pool and child friendly pool. Our extra spacious 1 and 2 bedroom apartments are fully self-contained and we also provide the option of studio/hotel room accommodation for guests. Other on-site resort features include a covered BBQ area, Continental Breakfast daily, sun lounges surrounding our 4 pools, on-site tour desk and Free Wi-Fi access is available to all guests throughout most of the Resort. As a perfect gateway to the Great Barrier Reef and Rainforest. Mango Lagoon Resorts private, quiet location is your perfect place to stay and experience these natural wonders. Relax and stroll the award winning Palm Cove beach lapped by the Coral Sea or explore one of the many restaurants, salons, and boutique shops. Our friendly staff will be happy to tailor a tour package to suit your requirements and budget. Mango Lagoon Resort has a clear mission. 'We want to provide our guests with the best possible holiday experience in Palm Cove'. We look forward to welcoming you in paradise soon. ... more   less 
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Also Known As:
Mango Lagoon Resort And Wellness Spa
Mango Lagoon Resort & Wellness Hotel Palm Cove
Mango Lagoon Hotel Wellness

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