My husband and I booked in at the Sea Temple (2 nights) for some R & R prior to a conference in Cairns. We booked into the basic hotel style "Studio Spa Room".
Our first impressions where great when we saw the foyer but degenerated from there. Upon check-in, the hotel receptionist presented us with the paperwork quoting a total cost approx. $100 more than the price quoted upon booking! He seemed a bit "put-out" that we questioned the rate and asked for evidence. We were directed to the public internet access and returned less than 3 minutes later with the paperwork. In that little span of time the same guy had completely forgotten who we where and asked my husband if we were checking in! Yeah, we were here 3 minutes ago!
I have booked all my travel accommodation online for the last 9 years and never have I had a mistake with the reservation.
When we finally made it to the room, it was neat but smelt damp. I could forgive this in a tropical climate but the state of the Roman blinds in the rooms was disgusting. So mouldy I refused to touch them. If we had been staying for a longer duration I would have complained and asked to be moved. This is a health hazard!
Not that that would have done any good. Some work colleagues were also staying at this property and no kidding- wrong rate charged & damp room with mouldy blinds! They asked for their room to be cleaned and deodorised and that was done but really should this be necessary?
This hotel was recommended highly by family but we would not stay there again! Fortunately we moved onto the Shangri-La in Cairns- no mould, no smell and great service!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Travelocity, Hotwire, Priceline, TripOnline SA and Cancelon so you can book your Pullman Palm Cove Sea Temple Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sea Temple Resort & Spa Palm Cove Hotel Palm Cove
- Sea Temple Resort And Spa Palm Cove
- Sea Temple Resort Palm Cove