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“High quality short break”

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Pullman Palm Cove Sea Temple Resort & Spa
Ranked #5 of 11 Hotels in Palm Cove
Melbourne, Australia
Level 6 Contributor
125 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“High quality short break”
Reviewed August 30, 2014

We booked a two bedroom apartment with a private plunge pool. We actually only needed a one bedroom, but none were available and were keen for the private plunge pool, so just took the extra room.

Pros
Check in was easy and provided us early check in around midday with cold face towels provided while checking in. Proximity of our room (109) to the central lagoon was great. Apartment was spacious and felt quite new. Room service was prompt and some of the best food I have had from room service - I would even go to say the best steak I have ever had! Well done! Restaurant dining was also a highlight. Service from staff throughout the stay was both friendly and professional. Day bed/settee was super comfy for relaxing, laying, sleeping, reading - you name it. The orientation of the apartment faced the beach (but with scrub between) so no view but relaxing beach sounds were a feature and the apartment was very quiet. Loved the main bathroom with the spa bath and his and hers basins, separate massive walk in shower and loo, screened behind frosted glass. Utilised the 2nd bathroom throughout our stay, even though we thought we mightn't need it, it was handy. Short walk to the beach was also good. Easy enough to walk down the main street of Palm Cove to grab some essentials, or eat out.

Cons
Apartment furniture and fittings certainly appeared dated - curtains discoloured and stained, no chopping board (kind of important in self contained apartment?) and quite possibly the most uncomfortable main couch I have ever sat on. The showers were horrid, sharp piercing streaks of water that felt like needles on the skin. We did feel away from the action a little, given the apartment faces away from the lagoon and that sitting outside provided no real view. The private plunge pool was anything but private - it could be seen from the 3 levels of apartments both directly above and above to the right, along with the identical apartment to the right. The pool wasn't heated, so in the cooler winter months, is quite fresh and was littered with leaves from the gum tree which the deck was built around. The shade sail while I am sure super practical in summer, shielded most of the sun, so quite hard to find a spot to lay in. Again because of the orientation the outside space only had sun in the morning. No wifi at all in the rooms, only LAN (really, this is 2014) so you had to venture to reception or other areas within the resort for wifi.

Overall, loved the professional but relaxed feel of the resort and the quality of the food (restaurant and in room dining was a stand out) but feel it was under par on quality & comfort of furnishings and the plunge pool and outdoor space was really poorly designed. Would probably prefer a swim up apartment with a view over the lagoon, or the penthouse with the private jacuzzi, if we returned.

  • Stayed August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ambra_Chops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, September 2, 2014
Dear Ambra_Chops,

Thank you for your review. It was great to hear that you enjoyed your break & the fares that we have on offer. The team are extremely proud of their rating on Trip Advisor for Palm Cove Restaurants. Thanks too for the heads up on the missing chopping board, it has been duly replaced. Thank you again for your review & we look forward to the opportunity to welcome you back again in the future.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (254)
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Adelaide, Australia
Level 5 Contributor
84 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed August 30, 2014

We planned a 3 week holiday in North Queensland for a winter chill out and relaxing at the Sea Temple was the perfect start. We spent four days there in a one bedroomed apartment. It was very spacious and with all the self catering equipment you could possibly need. We also took advantage of the restaurant ( very nice ) and enjoyed the drinks and lunch time snacks at the pool bar as well. Beautiful surroundings and exemplary staff service set the benchmark for the rest of the holiday. Palm Cove is also the pick of the beach side locations. Small, walkable, not too busy with lots of wonderful eateries and a small group of lovely boutiques and shops adds to the relaxing feel. Highly recommended.

Room Tip: Try to get a room with an open not solid balcony wall so you can sit and see the view over the pool.
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  • Stayed August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank marilynov4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, September 2, 2014
Dear Jodrla,

I’m pleased that we were able to provide such a wonderful start to your Tropical North Queensland getaway. I’m happy to hear that you took advantage of the Resort’s facilities & that the staff exceeded your expectations. We also feel that Palm Cove is the pick of beachside locations (although we may be a little biased). Thank you for choosing to start your holiday with us & we look forward to seeing you on your next winter chill out.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 28, 2014

We had the one bedroom apartment with rooftop spa.
The apartment is spacious, nicely decorated & well appointed with full size fridge, microwave, dishwasher, stove, pots & pans etc.
Bed was comfortable.
The rooftop spa was in a lovely big area with sun lounges, table & chairs, BBQ & another full size fridge. Unfortunately the balustrade around the edge of that area is concrete so unless you are standing up, you can't see over/through it. When standing there's a lovely view of the pool area & glimpse of the ocean, but you can't see any of that if you're sitting down :((.
We commented on this to management & they explained that it was a building regulation thing to do with cyclones etc, which is fair enough, just a shame & disappointing.
Also there is free wifi in the lobby & around the pool, but only wired & paid internet in the room. The network cable was way too short to be of any use, but housekeeping gave us a long cable on request.
Pool area & restaurant is very nice and the resort is just 30m from the beach and a 2 minute stroll to the restaurant strip on the main road by the beach.

  • Stayed August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roberta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, September 2, 2014
Dear Rob C,

Thank you for taking the time to post your comments regarding your recent stay. I’m pleased to hear that you enjoyed your room & the private roof top area. The rooftop areas are built to meet cyclone regulations, however the concrete balustrade also helps to keep the rooftop areas very private. Allowing our guest to totally sit back, relax & enjoy their rooftop areas in complete privacy. I was also happy to read that Housekeeping were able to assist you with providing a more suitably sized internet cable for your room. Rob C, we look forward to the opportunity of hosting you again on your next holiday.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lithgow, Australia
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 25, 2014

Perfect place to down tools and get away from it all. Stayed in penthouse with another couple loved the whole experience. Just a short stroll into Palm cove. The staff were attentive and friendly. The rooms were spacious and well fitted out. Could not ask for a more relaxing holiday.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rinnie373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, September 2, 2014
Dear Rinnie373,

I’m pleased to hear that you had a relaxing holiday here with us. I’m also happy to hear that you enjoyed both the room & the facilities. I’ll be sure to pass along your kind comments to all the staff. We hope to have the opportunity to welcome you back again on your next Tropical North Queensland getaway.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoi An, Vietnam
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 22, 2014

Woeful doesn't start to describe it. We paid a premium price and were hoping for an experience that matched the price tag. Not to be.

First, the room smelled mouldy- no exhaust fan in the bathroom. Still, you get used to it after a bit. The air con was a bit hit and miss- temperature control was absent as far as we could tell.

We were there for a wedding and on the day of the wedding went out for brunch then came back to get ready for a 4 pm ceremony. The room had not been made up, but we got some dry towels sent up by housekeeping so we could shower and get ready. Late home to the still untouched room.

Next morning, we went out for brunch and again returned at about 2 pm, to a room that was not made up. No wonder it stank of mould- by now there were 2 days worth of soggy towels in the bathroom. When we called housekeeping we were made to feel that we were being a bit of a pain for mentioning it, and the attitude was 'harden up, princess.' What happened to the customer being right?

Anyhow, down to the poolside bar to get out of the stinky room, and because you can only get (pathetic) wi-fi in the lobby and public areas. We ordered some fries as a snack and they were brought to the table without any napkins. Guess we were meant to wipe our fingers on our shirts.

So, for the outrageous price I would have expected more. We will NEVER stay here again. Oh, and for the record, there is free wi-fi at the Palm Cove caravan park.

  • Stayed August 2014, traveled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Jeanecr09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review, September 2, 2014
Dear Jeanecr09,

Please accept our sincere apologies that your stay did not meet expectations. We have addressed your concerns in your companions review below. If you would like to discuss these issues further, please do not hesitate to contact me directly at the Resort.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Palm Cove Sea Temple Resort & Spa

Property: Pullman Palm Cove Sea Temple Resort & Spa
Address: 5 Triton St, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Palm Cove
#3 Top resorts Hotel in Palm Cove
#4 Romantic Hotel in Palm Cove
#4 Spa Hotel in Palm Cove
#4 On the Beach Hotel in Palm Cove
#5 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Palm Cove Sea Temple Resort & Spa 5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Sea Temple Resort & Spa Palm Cove Hotel Palm Cove
Sea Temple Resort And Spa Palm Cove
Sea Temple Resort Palm Cove

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