We stayed here for 4 days as part of our honeymoon trip. We had what should have been a lovely room at the front overlooking the ocean, but, the room was filthy! After showering & walking barefoot around the room for just a few mins our feet were black! We are forgiving by nature and appreciate that cleaners are only human & may have just forgotten to wash the floor, but, instead of receiving an apology, and a solution, by offering us an assurance that a cleaner would be sent to the room ...we were met by rudeness & a shrug of the shoulders from a lady in reception who couldn't care less....I told her we were on our honeymoon & she didn't even answer! She told us that there weren't any cleaners on duty until the day after tomorrow & that she couldn't do anything, then added that we would just have to 'get on with it!' The management need to teach their staff good customer relations...a situation like ours can be totally diffused by a smile and an apology. If we had been met by some empathy, a smile, & some basic good manners, I would not be writing this now. We left feeing that we had been duped & that they just didn't care what we thought. We love Australia & also love Aussies, finding them warm & friendly & with a great sense of 'fair play', so this encounter was a bit of a suprise.
- Official Description (provided by the hotel):
- 34 beautifully appointed studios and suites situated in the beach resort town of Palm Cove. Walk across the road and your on the beach. Restaurants, bars and boutique shops are a short stroll down the Esplanade. Peaceful and tranquil pool area with a fully equipped BBQ in the court yard. ... more less
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- Also Known As:
- Paradise On The Beach Resort Palm Cove Hotel Palm Cove