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“Super, fabulous resort, again!”

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Peppers Beach Club & Spa
Ranked #3 of 8 Hotels in Palm Cove
Certificate of Excellence
Reviewed January 16, 2014

Second time to peppers palm cove and totally impressed again! Stayed in apartment 2121/2122 which is even better than our last apartment in he same block. Huge, spacious, 3 bedroom stylishly decorated apartment located on second level overlooking gorgeous pool.
Booked through cairns holiday specialists who always give superior customer service.
Facilities at peppers were totally fabulous, teenagers love playing tennis and using the fantastic gym.
Only, disappointment is the unfriendly, unhelpful bar attendant woman at the pool bar who lots of people commented on. Kept watching the clock before closing time and didn't really want to make cocktails as she told us she wanted to get shut (even though she had a line of customers waiting to be served). The bar is quite busy at times and really needs two people serving which could only benefit peppers and keep customers happy.
Other than that, this resort is super for families and close to the beach and shops, restaurants etc.
Will be back again!

Room Tip: Try for an apartment overlooking lagoon pool and even ground floor as access to the pool is excellen...
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  • Stayed: January 2014, traveled with family
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1  Thank Suzy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this reviewResponded January 28, 2014

Dear SuzyF,

Thank you for your feedback, duly noted and appreciated.

Please come back again soon!

Best regards,

Chris & team

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1,960 - 1,966 of 2,571 reviews

Reviewed January 12, 2014

My family and I stayed in a one bedroom apartment lagoon view. Whilst the location of the apartment was excellent and the staff were fantastic, I can not say the same for the cleanliness of the apartment and the state of the appliances.
Apartment floor was dirty and covered in fine white sand when we arrived, I had to sweep the entire apartment. There was no bin provided in the bathroom, the bin under the sink in the kitchen was stained and dirty, the tray holding the cutlery was stained and unclean. Operating the Microwave was a guessing game as the writing to tell what button did what was completely warn off. The dining chairs make a loud screeching sound when pulled out, so if you are on the ground floor you can hear the apartment above moving their furniture. The tv remote for the main tv wasn't working and the hook that holds the blind down in the bedroom completely came out of the wall.
The shampoo bottle was only half full....
Attention to detail from housekeeping is at a low standard.
Everything else was perfect.

Room Tip: Request a room on the top floor to reduce hearing people moving about above you.
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  • Stayed: January 2014, traveled with family
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Thank RaeA007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this reviewResponded January 28, 2014

Dear RaeA007,

Thank you for your feedback and our subsequent discussions on some of your specific feedback.
We appreciate the opportunity to receive suggestions and we always look for areas of improvement.

Thank you again,

Best regards,

Chris & team

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Reviewed January 8, 2014

We arrived at the hotel on New Years Eve 2013 at 6pm and where totally blown away with the tropical elegance and class of the place and jumped straight into massive lagoon pool embraced by palm trees and commenced our relaxing holiday with NYE fireworks across the road on the beach. I had booked a two bedroom apartment for our family ( 2 adults and 2 teenage kids) and was not disappointed, the rooms were immaculate and the décor lovely- the main bedroom had the mini bar facilities and outdoor spa on its balcony. The kitchen was well equipped with a generous sized living space for the whole family of 4. The accommodation came with the breakfast buffet included which was an amazing start to the day with bay views over Palm Cove while sipping breakfast coffee. There where 3 pools- the lagoon pool with the sunken bar, the adjoining spa pool and the tranquillity pool which was a replica rainforest water experience- all where well kept and sun lounges where readily available. The location was central and within walking distance to all the restaurants and shops in the area. The staff where very friendly and helpful. An amazing resort!!!

Room Tip: Next time I will book rooms which have pool views.
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  • Stayed: January 2014, traveled with family
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Thank Lulu2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this reviewResponded January 28, 2014

Dear Lulu2011,

Thank you for your feedback and for taking the time to let us know how you felt it is much appreciated.The NYE fireworks were brilliant!

Please come back soon!

Kind regards,

Chris & team

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Reviewed January 8, 2014

From the moment we arrived we were greeted with very friendly staff. Suite was very comfortable. The lagoon side one bedroom suite was perfect. Breakfast is very good and also poolside. Two nights wasn't enough. We loved it.

Room Tip: We recommend the lagoon side room with private swim up pontoon. Also pre book late check out.
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  • Stayed: December 2013, traveled with family
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Thank efsjump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this reviewResponded January 28, 2014

Dear efsjump,

Thank you for your kind feedback, please come back as soon as you can!

Kind regards,

Chris & team

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Reviewed January 6, 2014

This hotel is a gem in one of the best locations of Qld - Palm Cove. I never tire of visiting Palm Cove and this accommodation was lovely. The pools were nice, staff very helpful, room was stunning, clean and well appointed. I love the outdoor reception style. Breakfast was superb in covered or outdoor and overlooked the beach/ocean.

  • Stayed: September 2013, traveled solo
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Thank Graeme R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this reviewResponded January 28, 2014

Dear gr1234,

Thank you so much for your kind words, Peppers and Palm Cove are very special.

Come back soon!

Best regards,

Chris & team

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Reviewed January 6, 2014

Fantastic place a for a tropical getaway. The staff were all friendly and caring. Excellent room conditions. Amazing swimming pools. Only down points were the ants in room if food left in the open or even liquor bottle. Apart from that, 10/10.

Room Tip: Eat at 'Vivo' for cheap and delicious meals. Plan ahead on what activities you wana do. Alwa...
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  • Stayed: December 2013, traveled as a couple
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Thank Tanvi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this reviewResponded January 28, 2014

Dear Tanvi2014,

Thank you for the feedback on our great team and service.
Ants in the tropics are a challenge and we have a reqular pest control programme in place in effort to keep them at bay.

Please come back soon.

Best reagrds,

Chris & team

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Reviewed January 6, 2014

Been there for the first time with the family. We had the Serenity Pool Swim Out. It was heavenly. Peaceful and secluded. The main pool is amazing, the pool bar Perfect!
One thing that bugged me, was that guests came out at some early hour and "occupied" the lounges by the pool for three to five at once. You can imagine, that by 8am there were no lounges left to put your bum on. The staff should walk around and remove towels after 20 min's or so at 7am. Guests leave their towels through midday, while lunching for hours. Not cool.
Otherwise staff is very helpful and professional.

Thank you.

  • Stayed: January 2014, traveled with family
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Thank Izunia2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher N, General Manager at Peppers Beach Club & Spa, responded to this reviewResponded January 28, 2014

Dear Izunia2014,

Thank you for your great feedback and comments on the sun lounges which we acknowledge.

Come back soon.

Best regards,

Chris & team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Beach Club & Spa

Address: 123 Williams Esp, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Family Hotel in Palm Cove
#3 On the Beach Hotel in Palm Cove
#3 Spa Hotel in Palm Cove
#5 Romantic Hotel in Palm Cove
Price Range: $148 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Peppers Beach Club & Spa 3*
Number of rooms: 105
Official Description (provided by the hotel):
Discover casual elegance in the iconic Tropical North Queensland town of Port Douglas. Your Port Douglas accommodation has open spaces, sparkling water and lush gardens edging private terraces and plunge pools. Peppers Beach Club is one of the finest Port Douglas resorts. Snorkel the Great Barrier Reef, 4WD Cape Tribulation and stroll along Four Mile Beach during an amazing sunset. Your accommodation in Port Douglas isn’t far from the evening’s entertainment at Macrossan Street. Peppers Beach Club is in the modern Australian tropical village of Port Douglas, one of the last stop-off points before the Daintree. If you crave a pure tropical resort experience, this Port Douglas accommodation is first class. And it’s just an hour from the international Cairns Airport along one of the great scenic coastal drives. ... more   less 
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Also Known As:
Peppers Beach Club And Spa
Peppers Beach Club Hotel Palm Cove
Peppers Beach Hotel
Peppers Beach Resort

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