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“Perfect for work & perfect for Leisure”

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Hotel Grand Chancellor Palm Cove
Ranked #12 of 12 Hotels in Palm Cove
Melbourne, Victoria, Australia
Level Contributor
194 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Perfect for work & perfect for Leisure”
Reviewed May 18, 2014

I am back to Melbourne after 5 days in Palm Cove. I stayed there for 5 nights.
We had a conference going on on the first couple of days. The conference center was a 2 minute walk from my room. Big spaces, a lot of daylight and the view was just stunning looking at the golf course. The event was a huge success.
The second part of my stay was incredible. My wife and kids arrived on friday to join me. The drive from the Cairns airport is less than 30minutes to the hotel. I had a beautiful 1 bedroom apartment, with a full kitchen for myself, but when the whole family came, they just opened the door of the interconnecting room and it became a 2 bedroom apartment. Genius. Very quiet and the birds would sing all day long, just like you are in the middle of the tropical forest, but inside the air conditioning.
It rains for 5 minutes, than the sun comes out. Than the rain comes again, and you see the most amazing double rainbow on top of the swimming pool.
The high moment was our day at the Great Barrier reef, where we went for the diving and all the activities.
I can't wait to repeat the whole thing with my family. Loved it.

  • Stayed May 2014, traveled on business
    • Value
    • Location
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Helpful?
3 Thank maurorisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishna R, Manager at Hotel Grand Chancellor Palm Cove, responded to this review, July 21, 2014
Dear Maurorisch,

Thank you for writing this wonderful review of your stay with us. It has really made my day to read how much you enjoyed your stay both for work and your family. I really appreciate the depth you went to when writing this, I am sure other travellers will take great pleasure in reading your descriptive comments too.

Thank you again for your feedback, and we look forward to your next visit to the Hotel Grand Chancellor Palm Cove again soon.

Best regards,

Krishna Ramadugu
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 12, 2014 via mobile

Stayed with the grand chancellor for 2 night and could not fault the hotel or level of service I received. From the moment we checked in until departure all staff were helpful and courteous and were full of knowledge abiut the local area. Definately a massive improvement from when this hotel was managed by accor.would hughly reccomend and would stay again on our next visit to oalm cove. Great work grand chancellor palm cove.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Kiwimasonja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishna R, Manager at Hotel Grand Chancellor Palm Cove, responded to this review, May 15, 2014
Dear Kiwimasonja,

Thank you for sharing this five star review of Hotel Grand Chancellor Palm Cove!

It is really wonderful to read a great review like this one and I am so pleased that you have noticed the Hotels improvements. I will also be sure to pass on your very kind words about our staff members too.

Thank you once more, we look forward to welcoming you back to the Hotel again soon.

Best regards,

Krishna Ramadugu
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gillingham, United Kingdom
Level Contributor
108 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed May 6, 2014

Stayed for 4 nights last week and we thoroughly enjoyed our stay. Staff were all friendly and accomodating. Room was nice - we stayed in a standard suite, so the lesser rooms may not be as nice. Breakfast was fine, standard fayre on offer and plenty of it.
Hotel seems to mainly cater for tour groups and maybe some business persons, there were a few holidaymakers staying when we were there but not many. But we liked this as it made the hotel nice and quiet and not crowded.
Location is good, it is a 5 min walk to the beach and the few bars/restaurants.
Swimming pool was nice too.
Only slight moan was maybe a smell of mustiness in our ground floor suite, but didnt bother us and reduced after we had stayed a night. But overall a winner for £85 a night including breakfast and was a perfect base for exploring the far north of QLD.
Keep up the good work!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdrianGFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishna R, Manager at Hotel Grand Chancellor Palm Cove, responded to this review, May 15, 2014
Dear AdrianGFC,

Thank you for this glowing recommendation of Hotel Grand Chancellor Palm Cove!

I was so pleased to read that you had an all-round positive stay and am even happier to hear that you feel the Hotel is underrated. Thank you also for you kind mention of our staff – they do work hard to ensure our guests comfort so it is wonderful to have that acknowledged by a happy guest.

Again thank you for sharing your feedback, and we hope to see you at the hotel again very soon.

Best regards,

Krishna Ramadugu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 29, 2014

Stayed here to celebrate a night out in Palm Cove from Cairns. I did book a mystery room through wotif, as I though it was just a bed for the night and couldn't be too bad and didn't expect much.
The room was basically clean - but very loud from noise of slamming gate to the pool right near my front door - but was OK as would only sleep here and not expecting much - about an hour after arriving, became very cold in the room but could not find a temperature control - rang reception and was advised this type of room had no temperature control - to open the door (defeats the purpose and security risk on ground floor). I asked if I could move to a room where temperature could be controlled as was now freezing. Advised that only suites had temperature control. Although I found this beyond belief I had to pay for a suite for temperature that was bearable to stay in. Apart from this the hotel is old, chipped and dated fixtures and furnishings - location is a fair hike to the main section of Palm Cove - in summary there are a lot better choices in Palm Cove.

Room Tip: Go to another hotel
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank RubyWoof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 29, 2014 via mobile

Great staff, great hotel. The perfect place to stay to explore the tropical north.
As most hotels are quite expensive in Palm Cove this was the right price point for our little family getaway.
The are two pools, a small bar and restaurant on site however lots of other options just a short walk from the hotel.

Stayed January 2014, traveled with family
Helpful?
Thank Riding-Giants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishna R, Manager at Hotel Grand Chancellor Palm Cove, responded to this review, April 30, 2014
Dear Riding-Giants,

Thank you for sharing this all-round wonderful review of your recent stay.

I am so pleased to read that the Hotel was such a perfect base from which your family could enjoy Tropical north QLD.

We love hearing feedback from our guests, so thank you, and we hope to welcome you and your family back in the near future.

Best regards,

Krishna Ramadugu
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Hill, Australia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 28, 2014

We had a very nice stay during Cyclone Ita . The staff were fiendly and helpful. Breakfast was a bit unorganised as staff had not turned up due to the Cyclone. Overall a nice place to stay, pool area very nice and short walk to the beach.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 28802013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishna R, Manager at Hotel Grand Chancellor Palm Cove, responded to this review, April 30, 2014
Dear 28802013,

I was so pleased to read that you and your family enjoyed your stay at Hotel Grand Chancellor Palm Cove, even with Cyclone Ita lurking around!

Thank you for your mention of our friendly staff and convenient location – we hope you make a return trip soon so you may enjoy the spoils of Palm Cove once more.

Best regards,

Krishna Ramadugu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 25, 2014

We stayed at the HGC for four days in April, and we overall enjoyed our stay. Had we judged the hotel by the physical property alone, we would not have rated it as high as a 3. We noticed trash in public areas, general wear in most areas, and rather bad cleanliness in our room, especially hairs on the bathroom floor and a very gross, large clump of hair in the tub drain. Also, our room never really lost that musty, damp smell throughout the visit.

What made our stay terrific was the amazing service provided by Jes at the reception desk. She was friendly and warm, and really took a genuine interest in making our stay lovely. She must have called 10 different dive outfitters to help us book a SCUBA trip and was as excited as we were that we found the perfect one! She also helped book babysitting for our one-year-old, tours to Kuranda the following day, and she even helped track us down (twice) when our tour drivers were waiting for us to finish breakfast! Also worthy of mention were Danni, Amy, and Nick, all at reception, and all who went above and beyond to make us feel welcome.

The HGC management should really invest in some more general maintenance of the grounds to ensure that the physical plant matches the tremendous service that the staff provides!

Room Tip: Most rooms have two full-sized beds, and you have to pay extra for a king, and if there is no availa...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MattAndrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishna R, Manager at Hotel Grand Chancellor Palm Cove, responded to this review, April 30, 2014
Dear MattAndrus,

Thank you for taking the time to share your Hotel Grand Chancellor Palm Cove experience.
It is wonderful to read that you were so impressed by our staff and that you believe they went above and beyond to ensure the comfort of your stay. We are so proud to have such a dedicated team. I will pass on your kind words and ensure they are commended.

Thank you also for your mention of the hotel and its grounds. I will bring this feedback up with our groundskeeper and Housekeeping Manager to ensure that all staff are performing to our usual high standards. I apologise if this inconvenienced you in anyway.

Again, we appreciate your feedback and hope to see you at the hotel again soon.

Best regards,

Krishna Ramadugu
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Chancellor Palm Cove

Property: Hotel Grand Chancellor Palm Cove
Address: Coral Coast Drive, Palm Cove, Queensland 4879, Australia (Formerly Novotel Palm Cove Resort)
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Palm Cove
#10 Romantic Hotel in Palm Cove
#11 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Grand Chancellor Palm Cove 4*
Number of rooms: 140
Official Description (provided by the hotel):
Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more   less 
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Also Known As:
Novotel Palm Cove Hotel Palm Cove
Accor Palm Cove
Palm Cove Novotel

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