Stayed here with my husband & 2 children. We had a room with 2 double beds, beds were comfie with nice clean linen, that's where the nice stopped!!! Our room was across the road from main building.
Room smelled musty on arrival, bathroom was gross, mould around sink and bath& broken units, window was nailed shut . TV didn't work ( rang reception, TV had to be swapped). Dirty and cheap utensils in kitchenette.
Our "balcony" over looked the back of property, which was fine, until u realise u couldn't use it as large colonies of ants had taken up home. Huge spider nests all around it. Basically the room was a haven for bugs, as we found a spider in my daughters pillow ( luckily we checked the bedding). We went to Palm cove pier to watch the New Year's Eve fireworks which were fantastic. On the walk back heading up the road to hotel there was no lighting, NO lighting on stairs up to room, which is all out door, NO outdoor lighting at all, so u try make your way in the dark praying that your kids don't get bitten by anything!!!
The pool was large and clean, once u manoeuvre around broken tiles, cheap white plastic furniture is not what u expect of a hotel boasting 4*.
We stayed one night and left early next morning. To realise we had been charged twice for the room when checking bank accounts.
All in all, we will never stay there again. Friendly staff can NOT make up for bad management.
- Official Description (provided by the hotel):
- Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more less
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- Also Known As:
- Novotel Palm Cove Hotel Palm Cove
- Accor Palm Cove
- Palm Cove Novotel