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“Great place to unwind”

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The Reef Retreat Palm Cove
Ranked #2 of 12 Hotels in Palm Cove
Certificate of Excellence
Melbourne, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great place to unwind”
5 of 5 bubbles Reviewed July 5, 2013

We returned this week from our third stay in our favourite 'retreat'. We love the outdoor kitchen and the feel of being in a tropical haven with views of tall trees surrounding the tranquil heated pool and spa. From the moment we arrive we feel welcome and relaxed and the whole complex has a great vibe......and only a 2 minute walk to the delightful main street with the choice of many styles of eateries and views on the beach from your table.......I can't wait to go back.

Room Tip: I love the higher floors for the tree-top atmosphere.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
2 Thank Kerrin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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527 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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1 review
4 of 5 bubbles Reviewed June 12, 2013

This little resort is a little gem in Palm Cove!

Location is great. You are literally a few steps away from the Main Street and beach, but those few steps mean you don't have tourists and noisy kids walking past all day like many other hotels in the Main Street.

The setting is beautiful. The owners have done a great job in creating their very own tropical setting with accomodation overlooking picturesque rainforest like gardens and canopies.

The resort owners are so friendly and helpful, we didn't need to bother them too much as pretty much everything is taken care of and easy to use anyway!

The Studio itself was exactly what we wanted, fully equipped and pleasant to be in. Great open plan living.

If you are tired of false advertising and hidden nasty surprises, give this resort your business. You get exactly what you are told you get and it is a gorgeous little home away from home. Value for money.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank charlelizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 6, 2013 via mobile

I'm writing this on our last day of our wonderful holiday in Palm Cove. We have loved staying at the Reef Retreat. Firstly, the location is superb. Right in the center, set one block back from the main strip. Perfect if you wanted to head to the playground to the left or head the other way and grab an awesome coffee from Chill Cafe and wonder through a mini rainforest with a wooden path great for a pram. Secondly the Reef Retreat accommodation itself. We came here as a family of 3, and wanted our 20month old to have a separate room. We stayed in room (palatial size might I add) 22. It was two apartments joined with a door but felt very much like 1, so the child sleeping in the other room didn't feel far at all. It was way too much space for just us 3, but we enjoyed it immensely. Might I add that the rooms can be made very dark for sleeps. The ceiling fans were convenient too, and I imagine in hotter months the aircon would come in handy. The bath was deep and roomy. Another great point is that the balconies are kid safe, so no awkward gaps for them to fall through, also very roomy. The best, BEST feature of this place is the pool area...! The pool itself is very warm as its heated, also has a wide step where the little one can play and you can sit comfortably on. To add to this is the lovely spa where we ended up nearly every day and all this in the most tranquil and lush, tropical setting. It felt like like we were a million miles away. It was even better than the photos! Thirdly, the staff were just lovely. It's a family run place and it really felt that way. From the momement we made our booking, nothing was too much trouble. The lovely Sarah even went to trouble of sending me photos of the porta cot they, which was great. Some other points, families might find useful: we drove to Kuranda which in hindsight we shouldn't have done. The reason being it was a 45min drive up a very very windy road, our little one got sick. So we should have taken the sky rail instead. When we got there it was wonderful, the Butterfly sanctuary was a huge hit, as were the awesome crepes from Petit Cafe in Kuranda Markets. There was also a playground which was handy. We also drove to Cairns and hung out at the fantastic, shallow lagoon. The car was very kindly organised for us on the spot by Clive from the Reef Retreat. This was a wonderful holiday for all of us and we are already planning to return next year!

  • Stayed June 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Alchik82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
Level Contributor
8 reviews
3 hotel reviews
5 of 5 bubbles Reviewed May 21, 2013

Clive, Mary & their daughter were so friendly and extremely helpful, letting us check in early and helping us with anything we needed, whether it was questions about the area or booking activities, tours and a car. The room was great, clean and a good size, and the kitchen was well equipped. We got a really good balance of being independent but also asking for help when we needed it. Visiting during the off season was actually very nice as it was quiet and relaxing, which was exactly what we were after, and there was still a good variety of restaurants open which are only a few minutes walk away. One of the best places I've ever stayed at, thank you!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

Mary and Clive are fabulous hosts who worked hard to make our stay special.
The rooms are clean, spacious, well appointed and the location is right in the middle of Palm Cove. Short walk to restaurants and beach.
Lovely heated pool, Jacuzzi & sun beds. Secure car parking
Palm Cove is a 20 minute drive from Cairns, several nearby supermarkets. A fairly quiet & small resort.

Stayed February 2013.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZoeAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire, United Kingdom
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 26, 2013

This gem is so different from staying in a hotel box. We had a Spa room and the bathroom was the cleanest encountered so far on our travels. Lovely to be able to have a lie in without worrying about maid service disturbance. We were a little disappointed with the size of the room as we had a lot of luggage. Mary offered us another room which we declined, I think this shows a commitment to please the customer not found elsewhere. The BBQ area is well kept and easy to use which meant we could enjoy food cooked to our own standards and simply relax. Great location and atmosphere, lots to see and do and good restaurants within walking distance. We will definitely return and book a studio next time as they are bigger rooms although we would miss the pool view.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rowever15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, UK
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

Mary and Clive are fabulous hosts who have worked hard over the last 4 years to bring this resort up to the high standard it is today. The rooms are clean, spacious, well appointed and the location is perfect, being right in the middle of Palm Cove so that the only decision that needs to be made for going out for dinner is whether to turn left or right. We stayed in the superior spa room (no 27) which has a nice open terrace area at ground floor level. I would recommend this accommodation and Palm Cove, in general, to those wanting a relaxing break in the tropics with good food and wine in plentiful supply.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WinchChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive and Mary R, Owner/Managers at The Reef Retreat Palm Cove, responded to this review, July 28, 2013
Thank you Chris for your kind review, we are pleased that you enjoyed your stay here at The Reef Retreat and got to sample the food and wine at the great restaurants in Palm Cove.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reef Retreat Palm Cove

Property: The Reef Retreat Palm Cove
Address: 10 - 14 Harpa St, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Free Parking Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Palm Cove
#2 Romantic Hotel in Palm Cove
#2 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Reef Retreat Palm Cove 4*
Number of rooms: 40
Official Description (provided by the hotel):
Nestled in a peaceful rainforest setting, amongst the majestic paperbark trees you will find THE REEF RETREAT, Palm Cove. Just a 30 second stroll, 50 meters to idyllic Palm Cove beach and restaurants. Palm Cove is the jewel of Cairns Northern Beaches, a unique, quiet and relaxing village by the sea where centuries old "paperbark" Melaleuca trees line the casual Esplanade. Just a 25 minute drive north of the Cairns International Airport. The Reef Retreat in Palm Cove is a low rise four-star boutique suite style resort set amongst a lush rainforest setting of palms and majestic Melaleuca paperbark trees offering a choice of accommodation from studios, spa suites, 1 Bedroom Suites, 2 and 3 bedroom Apartment. Every room is lovingly laid out and designed to give you all the comforts of home complete with bedroom, bathroom, living area TV/DVD Player, Ipod docks, kitchenette with stovetop and micro-wave, FREE Cable TV, FREE WIFI and spacious private balconies, with views of the pool, lush tropical gardens and the lush green mountains. The Apartment is fully self-contained with laundry facilities. The Resort offers complimentary barbeque and entertainment area for guest use and is licensed to sell Beer, Wine & Spirits for consumption on site. There is a heated salt-water pool and Spa Pool presenting an idyllic Billabong scene, FREE undercover car parking, FREE WIFI and on site guest internet station, Guest Laundry and tour desk services all within a secluded, lush rainforest setting. Reef Retreat can offer you all the personalized, home-style service and facilities that you need for a truly memorable Australian holiday. Ideal holiday getaway for couples and families ... more   less 
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The Reef Retreat Hotel Palm Cove

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