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The Reef Retreat Palm Cove
Certificate of Excellence
Reviewed May 28, 2012

Had just a few days to spend in the area, and Clive did a good job helping me get settled and book tours. Room was just right - comfortable bed, ample space, handy kitchenette and nice bath. Grounds are nice, lush with plants. Lights at the pool in the evening is a fun touch. Great location, very easy to walk to beach and restaurants. Only negative is that wifi is weak in the room, had to go out to public area for best reception. Room not serviced daily like a hotel, but this was not a problem for me.

  • Stayed: May 2012, traveled solo
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1  Thank GlobetrottingFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive and Mary R, Owner/Managers at The Reef Retreat Palm Cove, responded to this reviewResponded May 30, 2012

Thank you for your review. The Reef Retreat is a self contained apartment complex not a hotel and daily servicing is therefore not included in the room rate but can be arranged for a small fee, however guests are welcome to exchange towels at reception when required at no extra cost. Apartments receive a full service clean mid stay when booking 5 nights or more. We note your comment on the Wifi and as previously mentioned this is in the process of being rectified.
Clive & Mary Ratcliffe

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482 - 488 of 604 reviews

Reviewed May 26, 2012

Clive rocks and so does this hotel. Fantastic price for 2 bedroom suite in beautiful Palm Cove. Just off the main drag, wonderful outdoor bbq area complete with pool, hot tub and mesmerising lights. As far as sttractions go in Palm Cove, skip the croc farm and get to the Skyrail. Clive was awesome with organizing rental car and tours with no extra fees and fuss.

  • Stayed: January 2012, traveled with friends
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Thank C P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2012

Palm Cove was such a quiet beautiful setting, and the Reef Retreat made it even better by being only 1/2 block off the main street so you did not have the constant traffic and people flowing by the hotel yet close enough to easily walk to beach and restaurants. The owners, Clive and Mary and their daughter were delightful and the 1 bedroom kitchenette with a balcony gave us the room we needed and ability to make some of our own meals (Fish from Coles was excellent). They were helpful for our snorkel tour and we were, indeed, in a rain forest setting. The only small glitch was the internet, which would not work from our room. If I took the computer to the lobby seating area I was able to receive good reception.

  • Stayed: May 2012, traveled as a couple
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Thank SLOLife60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive and Mary R, Owner/Managers at The Reef Retreat Palm Cove, responded to this reviewResponded May 30, 2012

Thank you for your kind review we are pleased that you enjoyed your stay here at The Reef Retreat and the peaceful setting. We have had a couple of comments recently regarding Wifi reception in the part of the property that you were staying in and have had a technician investigate. A problem has been identified that is in the process of being rectified and apologise for any frustration caused.
Clive & Mary Ratcliffe

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Reviewed May 11, 2012

My husband and 2 children aged 10 and 15 booked for 4 nights but stayed an extra night it was so perfect. Clive Mary and Sarah were wonderfully helpful they even reorganised our tours due to bad weather even though we had not booked with them. If you do stay book with mary her advise is invaluable.The appartements are perfectly clean modern and spacious. The pool is heated, the spa is even warmer and a wonderful lighting surprise awaits if you swim at night. Clean barbeque area and ,laundry room .Beech shops and resteraunts all within minutes.we toured Ausralia for 6 weeks and this was our favourite spot . highly rec comend it and huge thank you for making our stay so special

Room Tip: just ring and ask
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  • Stayed: April 2012, traveled with family
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Thank louise751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive and Mary R, Owner at The Reef Retreat Palm Cove, responded to this reviewResponded May 18, 2012

Thank you Louise for your kind review, we are so pleased that you and your lovely family enjoyed The Reef Retreat and our little part of the world, it was a pleasure assisting you during your stay.
Clive, Mary & Sarah

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Reviewed May 8, 2012

We had a (grown up) family reunion in The Reef Retreat at the beginning of April and it was largely because of the good reviews here that we booked. It was a bit of a gamble not knowing Palm Cove but we really felt that we struck lucky.
The accomodation was perfect for us - we didn't really need the full kitchen facilities but it was good to be able to brew up and have our tea/coffee/breakfast on the quiet balconies overlooking the swimming pool. And how lovely was that swimmig pool area - sun if you wanted it but more importantly for us sun-leery Brits we found the availability of warm and quiet shade just perfect. Whilst outside the rest of Palm Cove throbbed and baked in the heat we could retreat here and enjoy ourselves en famille.
We had a some evenings where we used the communal barbecue and ate out along side the pool making for a couple of delightful evenings.

The management ( a family run business) were really, really friendly and helpful offering good unbiased advice and guidance on best trips to take etc.

Before we booked we had trawled the web for quite a while before making our minds up. But having got there we were able to look around at some of the other places we had considered and concluded that we really did make the right decision in the end - for us at least.

  • Stayed: April 2012, traveled with family
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1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2012

My wife and I stayed for 3 nights, we really enjoyed it. Clive who after 11 years still has a slight brummie accent made us feel very welcome and his advice was invaluable without it we would have missed out on a snorkeling trip at the Great Barrier Reef. The apartments are nicely laid out and very comfortable, Palm Cove in general is very clean and safe and it's easy to find good food at reasonable prices.

Room Tip: We stayed on the top level ( there are 2 floors) it seemed to get more light than the lower level.
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  • Stayed: April 2012, traveled as a couple
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1  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive and Mary R, Owner at The Reef Retreat Palm Cove, responded to this reviewResponded May 1, 2012

Thank you for your review John we are pleased that you and Susan enjoyed your stay here at The Reef Retreat and delighted that you did not miss seeing the amazing Great Barrier Reef.
Clive & Mary Ratcliffe

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Reviewed March 29, 2012

My husband and I stayed there from 3/10/12 to 3/17/12. I would not stay anywhere else if I get the chance to return to Australia. The weather wasn't that great, but it was warm. But Clive, Mary and Sarah were so warm and friendly and so helpful. They suggested some great places to go to and the perfect package to use for our trip out to the Great Barrier Reef. The rooms were so clean and comfortable. It was so quiet. I hope we have another opportunity to go again because I would no stay anywhere else.

Room Tip: We were in 27, but any room would be good!
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  • Stayed: March 2012, traveled as a couple
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Thank mary and bill s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clive and Mary R, Owner at The Reef Retreat Palm Cove, responded to this reviewResponded April 8, 2012

Thank you for your review Mary & Bill, we are so pleased that you enjoyed your stay here at The Reef Retreat. Even though the weather was not too kind you always had a smile. It was a pleasure having you here and we hope to welcome you back someday.
Mary, Clive & Sarah

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Additional Information about The Reef Retreat Palm Cove

Address: 10-14 Harpa St, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Free Parking Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 25 Specialty Lodging in Palm Cove
Price Range: $96 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reef Retreat Palm Cove 4*
Number of rooms: 40
Official Description (provided by the hotel):
Nestled in a peaceful rainforest setting, amongst the majestic paperbark trees you will find THE REEF RETREAT, Palm Cove. Just a 30 second stroll, 50 meters to idyllic Palm Cove beach and restaurants. Palm Cove is the jewel of Cairns Northern Beaches, a unique, quiet and relaxing village by the sea where centuries old "paperbark" Melaleuca trees line the casual Esplanade. Just a 25 minute drive north of the Cairns International Airport. The Reef Retreat in Palm Cove is a low rise four-star boutique suite style resort set amongst a lush rainforest setting of palms and majestic Melaleuca paperbark trees offering a choice of accommodation from studios, spa suites, 1 Bedroom Suites, 2 and 3 bedroom Apartment. Every room is lovingly laid out and designed to give you all the comforts of home complete with bedroom, bathroom, living area TV/DVD Player, Ipod docks, kitchenette with stovetop and micro-wave, FREE Cable TV, FREE WIFI and spacious private balconies, with views of the pool, lush tropical gardens and the lush green mountains. The Apartment is fully self-contained with laundry facilities. The Resort offers complimentary barbeque and entertainment area for guest use and is licensed to sell Beer, Wine & Spirits for consumption on site. There is a heated salt-water pool and Spa Pool presenting an idyllic Billabong scene, FREE undercover car parking, FREE WIFI and on site guest internet station, Guest Laundry and tour desk services all within a secluded, lush rainforest setting. Reef Retreat can offer you all the personalized, home-style service and facilities that you need for a truly memorable Australian holiday. Ideal holiday getaway for couples and families ... more   less 
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Also Known As:
The Reef Retreat Hotel Palm Cove

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