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“Really lovely”

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The Reef House Palm Cove - MGallery Collection
Ranked #4 of 8 Hotels in Palm Cove
Certificate of Excellence
Reviewed September 1, 2013

My wife and I stayed here 1 night on our way back from port douglas before heading to cairns airport. We thought this resort was really good even though our stay was brief. We had breakfast included which was really good. If we were to give feedback regarding this resort it would be to get a few more sun lounges around the pools and one spa was not working. Otherwise we thought it was fine and would stay again.

  • Stayed: August 2013, traveled as a couple
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Thank Roney1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded September 1, 2013

Dear Roney1974,

We very much appreciate your comments regarding your stay at the Reef House Resort Palm Cove. It is always a pleasure to receive positive feedback.

Thank you for taking time to write a review about the Reef House Resort & Spa. I am happy to hear that you enjoyed your stay and we exceeded your expectations. I have passed on the message to the maintenance team regarding the spa, and you would be happy to know that it has been fixed. We will also look into purchasing some more sun lounges keeping in mind we do not overcrowd the pool area.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Brett Skinner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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692 - 698 of 772 reviews

Reviewed August 31, 2013

It seems Palm Cove properties and restaurants churn through management and owners regularly. Im sure its hard to attract Australians when the dollar is high and much competition is easy to get to in Asia. A friend wanted a quick getaway from the final winter moments, so we thought (as always) 'Palm Cove'. A quick internet check got us a great deal on a 1 bedroom spa apartment at the Reef House. Everything just worked. Our room had an extra large terrace allowing privacy yet quick access to one of two fantastic pools. Little nooks can be found everywhere, dining options beachfront or poolside, or even in room as we asked for on our first night (food was great). Nothing was too much trouble; staff were excellent.. we booked spa treatments and enjoyed easy access to all our local favourite restaurants.

The best part of the Reef House is it doesnt feel like a resort/hotel.. more like boutique little apartments with the charm and character of Far North Queensland, fast disappearing from the boxy modern new buildings popping up everywhere in the area. Having been to Palm Cove a number of times, the Reef House is right at the point where everything is considered and just right. Nothing too fancy, nothing too pretentious. Just an appropriately unique bungalow-style getaway.

  • Stayed: August 2013, traveled with friends
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Thank OzCondeNast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded September 1, 2013

Dear OzCondeNast,

We very much appreciate your comments regarding your stay at the Reef House Resort Palm Cove. It is always a pleasure to receive positive feedback.

Thank you for writing such an informative review about the Reef House. Being a Boutique Hotel, we take pride in the fact that each room has a bit of history and a story to it. As rightly noted, we want the guests to enjoy the wonderful weather Palm Cove has to offer while relaxing by the pool or in their rooms with minimal disturbance. I am glad that you found our hotel exceed your expectations as this is what we are aiming for.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Brett Skinner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Accor traveler
CASTLE HILL
136
Reviewed August 28, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Brett S, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded September 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 26, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank brypop
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Brett S, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded September 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 24, 2013

The position, in perhaps the best beach community in the region, makes the Reef House very special. The first thing to understand is that you can hear the gentle sound of the Coral Sea from every room. That sets the tone. Almost everyone at breakfast is in shorts and the mood is relaxed. The staff are professional and responsive, and in keeping with the needs of the award-winning restaurant and other departments. Housekeeping is overseen by Jean, who has returned after a break and is running her happy team with vigour and precision. With the improving financial environment maintenance and renovation is discreetly progressing and the property is close to its halcyon days pre the GFC. Certainly the comfort of our large verandah room more than met our needs.
We've been taking a winter break at the Reef House on and off for about 8 years and after our recent three week stay we have booked in again for next year.

  • Stayed: August 2013, traveled with family
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3  Thank Waicroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded September 1, 2013

Dear Waicroft,

We very much appreciate your comments regarding your stay at the Reef House Resort Palm Cove. It is always a pleasure to receive positive feedback.

Thank you for writing such an informative review about the Reef House. It is always good to hear from our regular clients. With such prominent history and return clientele, we at the Reef House value and appreciate it. As rightly noted, with the new management change we have been renovating most of our rooms and have been getting positive feedback from all our guests.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we look forward to having you with us next year.

Sincerely,

Brett Skinner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2013

The reef house is such a beautiful place and resort! The staff are so friendly and accommodating! The balcony rooms are awesome, as are the smaller rooms with the swing chairs by the front door!
We also held our wedding at The Reef House and I couldn't have been happier with our coordinator Holly & the team!
I can't wait to come back to the Reef House & Palm Cove!

Stayed: August 2013
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded September 1, 2013

Hello Jennifer,

Thank you so much for your wonderful comments. We are glad that you enjoyed every bit of your stay at the Reef House Resort & Spa and you had your dream wedding.

I will pass on your message to Holly and the rest of the team, who I am sure will be delighted to hear from you.

Thank you once again and we look forward to having you here once again.

Sincerely,

Brett Skinner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

We ate here one evening during our stay in Palm Cove and the food was exceptional! Our gourmet eldest child, never one to eat from the "children's menu" was particularly impressed by his seafood platter entrée and all of us enjoyed dessert. The presentation of the food was something to behold and the flavours were matched. Staff were attentive and helpful, even providing colouring material for the children whilst we waited for our meals. Overall a highlight of our holiday and will definitely recommend to friends!

  • Stayed: July 2013, traveled with family
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Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this reviewResponded September 1, 2013

Dear Louise M,

We very much appreciate your comments regarding the Reef House Resort Palm Cove. It is always a pleasure to receive positive feedback.

Thank you for sharing your wonderful restaurant experience with us. I am really glad we could impress every family member especially your "gourmet child". I am very proud that my team was able to live up to your expectations and made your holiday.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Brett Skinner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palm Cove
#4 Romantic Hotel in Palm Cove
#4 On the Beach Hotel in Palm Cove
#4 Spa Hotel in Palm Cove
#5 Family Hotel in Palm Cove
Price Range: $182 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Official Description (provided by the hotel):
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel

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