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“Stunning setting, quiet and friendly!”

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The Sebel Palm Cove Coral Coast
Certificate of Excellence
Maitland, Australia
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Stunning setting, quiet and friendly!”
4 of 5 bubbles Reviewed January 13, 2012

I was really looking forward to staying at Coral Coast apartments and wasn't disappointed. Service............well, this started the day before we arrived. The manager, Pam, called us at home to see if there was anything she could do to assist us. She then followed this up by e-mailing detailed directions and said to let her know if there was anything we needed assistance with to make our stay enjoyable.

On arrival in the area, you could tell what a nice setting it really is..............so quiet and safe, no speeding traffic or any other noise apart from birds. So nice to wake up to.
Pam was at the reception desk to greet us, nothing too much trouble and so easy to talk to.
I didn't meet the other lady (Wendy) but my wife said she was equally as friendly and helpful.

We booked a reef tour from here, no additional costs charged (some places charged booking fees and/or credit card fees).

The 1 bedroom unit was spotless though the double pull out in the main room could do with being a little better quality. The bedroom had a really comfortable large bed.
Great for 2 people or a small family. The pull out is sufficient for small children but probably not for anyone larger if comfort is an issue. I would have rated as excellent but for this one issue.

The pool attached to the side of the apartment block was very relaxing and although not heated, it was warm during our stay. We were allowed use of the nearby fitness centre and Novotel facilities but didn't use them as we were so busy but both equally as nice to the apartments.

There are stairs and lift to upper levels.

Would we stay again? You bet! We are already booked for September this year.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank simplyjewelry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Manager at The Sebel Palm Cove Coral Coast, responded to this review, February 5, 2012
Dear simplyjewelry,
Thank you for taking the time to share your positive feedback. We are so glad to hear you enjoyed your holiday and specifically recognised Pam for her excellent guest service. Looking forward to seeing you again in September!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

Traveler rating
    81
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    6
    6
See reviews for
68
105
5
5
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 24, 2011

These apartments were fantastic! We were thrilled when we arrived to find spacious one bedroom apartment with a living area and tv/DVD player, a dining table and area a kitchen with hot plates and microwave and a separate bedroom which could be open plan by sliding the French doors open. We had a bath and a large shower with separate toilet. We even had a washing machine and tumble drier which we used and was very handy! The balcony was great too with a dining table there too for outdoor eating. The pool was large and perfect for families. It was open until 9pm which was great for swimming in the evening to cool off. The apartments were a short walk to the main street where there were lots of cafes and restaurants along the beach front! I lovely resort I would highly recommend coming here. The apartments are just off the captain cook highway so it was an ideal base to explore all the region. Highly recommend visiting atherton tablelands and port Douglas! Enjoy!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lisa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 24, 2011

Just got back from a 1 week stay in Palm Cove. We had a 2 bedroom(1 bedroom plus studio) apartment which great as there was plenty of space and 2 bathrooms. The finishings are relatively new and the apartment was clean. We looked out over the pool which was pleasant but noisy when kids started playing early in the mornings. It would have been helpful to have wireless internet access to use our iPAD and digital TV so that we could have watched the AFL finals.
As noted before there was no oven but I believe that the microwave was a convection one.
Staff were very helpful and polite.
Also good to be able to do laps at the pool in the sports centre.
Overall a comfortable stay

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank caseygp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balclutha, New Zealand
Level Contributor
78 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed August 18, 2011

The apartment was simply amazing. On arrival we found the service really helpful and friendly. The peace and quiet of Palm Cove and these apartments were the highlight of our trip. There are two pools for our use and we can even use the pool at Novatel Rockford just 5 minutes walk away. The kitchen was missing an oven so a good tip is to choose food that you can either cook in the microwave or on the hot plate. The resort is surrounded by a golf course and the beach is about 10 minutes walk away. I highly recommend the place although if you are not used to hot temperatures, winter is the best time to visit. A wi-fi connection could also be a good improvement, however access to the internet is available on request

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Queensland
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed July 9, 2011

We loved the place. We arrived at 10am and only had to wait 15min to get into our ground floor 1bed apartment (checkin is supposed to be 2pm). The apartment was spotless and fitted out with everything needed to family for a week. The apartments are about a 10min easy walk to the beach so if you dislike walking hire a car. We always cut across the golfcourse and it took a couple of minutes to reach the Novotel (where we had some tour pickups). Service was friendly and there is a mobile phone number to reach them out of hours. Lovely quiet area with no cars buzzing about.
We loved Palm Cove and will definately be back to the Apartment.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank deux_fils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Manager at The Sebel Palm Cove Coral Coast, responded to this review, July 17, 2011
Thank you for your great feedback and I am happy to hear you enjoyed your stay. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed May 28, 2011

Service appalling, rooms very dusty, no facilities, don't ask for assistance with anything because u will not receive it, housekeeping actually walked in on us sleeping at 9 am on our departure date, what a way to be kicked out, the young receptionist was very rude, there are many other hotels to stay at in palm cove, I will definitely not be returning to this one!!!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Isaacjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Manager at The Sebel Palm Cove Coral Coast, responded to this review, June 29, 2011
My apologies for the problems encountered whilst at the property. This is not typical of the level of service we strive to achieve at the Coral Coast apartments. We have taken this response very seriously and have advised the General Manager of the Apartmnts. While it is difficult to reverse your experience It gives us a better understanding of the encounters you have endured.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed May 22, 2011

I thought being a new hotel and being only 37 rooms it would be a really nice experience but staff (only 1 person was on at any time which was party the problem) were not helpful, quite rude in some instances. The room was very dusty and not cleaned to a 4 star standard. The pool is the hotels only facility, everything else guests need to go to the novotel about a five minute walk down the road, this may not be a problem up some people but walking a one year old in the dark at 8 at night was a problem for me. No little extras like pen and pad. Lucky palm cove is a wonderful place!!!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isaacjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Accor Vacation Club at The Sebel Palm Cove Coral Coast, responded to this review, June 29, 2011
Thank you for your feedback. I appreciate your comments in relation to the facilities, Coral Coast apartments is a fully self contained apartment style complex and while it does not offer all the recreational facilities of a traditional resort complex it does provide guests the convenience associated with self contained accommodation including kitchen and in room laundry facilities. The key benefits of Coral Coast over other self contained apartments is the access Coral Coast guests have to the health club and associated facilities in the resort complex. The service levels experienced are not to our typically high standard, you are correct in your comments in relation to the size of the property and our vision is to provide an intimate level of service and attention to detail in term sof quality. I apologise that in this instance we did not meet our service commitments and I will ensure that your feedback is used constructively to ensure we deliver a consistent level of service and quality in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Palm Cove Coral Coast

Property: The Sebel Palm Cove Coral Coast
Address: Coral Coast Drive, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Beach Fitness Center with Gym / Workout Room Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 20 Specialty Lodging in Palm Cove
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Sebel Palm Cove Coral Coast 4*
Number of rooms: 37
Official Description (provided by the hotel):
The Sebel Palm Cove Coral Coral Coast is an apartment property located adjacent to a 9 hole golf course within easy access to the many restaurants located at popular Palm Cove. With rooms ranging from studios, to three bedroom apartements it is the perfect place to spend some time and unwind. Located nearby to the community Recreation centre which has a 9 hole golf course, Gym and tennis courts which guests have access to for a small fee. The proeprty has it's own swimming pool and barbecue area for all to enjoy. ... more   less 
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