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“Nice hotel with large rooms”

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The Kimberley Grande
Ranked #6 of 10 Hotels in Kununurra
Reviewed December 27, 2012 via mobile

Very well designed hotel with large rooms and a great pool. On site restaurant and bar, with great room service. The rooms are just starting to look a little worn, however they are spacious and clean.

  • Stayed: December 2012
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1  Thank Daletnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdellasanta, General Manager at The Kimberley Grande, responded to this reviewResponded January 22, 2013

Dear Daletnurse,

Thank you for taking the time to comment on your recent experience at Pinctada Kimberley Grande.

We have intently focussed on our Food & Beverage operation in the last year and your positive experience highlights the great work the team have done.

Your comment regarding our guest rooms has been taken on board and will be adressed. We trust that you will visit us again when next coming through Kununurra and the East Kimberley.

With regards,

Simon Della Santa

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168 - 174 of 232 reviews

Reviewed December 21, 2012

This is a good quality motel with large comfortable rooms, decent restaurant, good swimming pool good location in pleasant surroundings and ideally suited as a jumping off point for the vast Kimberley outback.

  • Stayed: October 2012, traveled as a couple
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1  Thank Divers0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdellasanta, Manager at The Kimberley Grande, responded to this reviewResponded January 22, 2013

Dear Divers0,

Thank you for choosing to stay at Pinctada Kimberley Grande, and thank you for taking the time to comment on your experience.

We trust your Australian adventure was memorable, especially your Kimberley experience and we look forward to welcoming you back when you next visit the East Kimberley.

Regards,

Simon Della Santa

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Reviewed December 14, 2012

I have stayed here on several occasions and never have any issues. The checking in is always fast and staff helpful and friendly. The hotel is a bit of a rabbit warren but when you find your room you will find it very spacious and comfortable with a large ed, lounge, tv, mini fridge and even a Nespresso coffee machine in some rooms. The polished concrete floors help with keeping it cool and the cow skin is a different touch.

The rooms are clean with the bathrooms a good size and everything you need.

The pool area at the hotel is large however quite desolate with limited shade which is definitely needed in the Kimberley.

The location is a a 10 minute walk into town (Coles, pubs and other restaurants) but you can easily go without walking anywhere as the restaurant at the hotel is good.

Overall I would recommend the hotel as one of the better ones in Kununurra and will be staying again sometime soon.

Stayed: December 2012, traveled on business
1  Thank Road-2-somewhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdellasanta, General Manager at The Kimberley Grande, responded to this reviewResponded January 24, 2013

Dear Road-2-somewhere,

Thank you for choosing to stay at Pinctada Kimberley Grande. We really do value your repeat business and are delighted to recieve your positve feedback. Next time you are in Kununurra I trust you will again choose to stay with us and I ask that you ask for me directly upon arrival.

Best regads,

Simon Della Santa

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Reviewed November 24, 2012

I'd driven past this place a couple of times as I'd passed through Kununurra and said to myself - next time I need to stay in Kununurra, I'll give this place a go.
The staff was very pleasant and efficient - the drunk guy (customer) in the bar was pathetic, but he shut up when he realised he couldn't take what he was dishing out. The rooms & amenities were very clean & comfortable.
Dinner was outstanding, as was the service.
If I had any niggly complaints - they were only one of timing... The restaurant did not open until 6pm - ordinarily this is fine, but was my stay was brief and I'd just arrived from the Northern Territory, my stomach was at 7.30pm when the restaurant opened at 6pm.
Likewise, the restaurant was due to open at 5am for breakfast (this in itself is a bonus from the usual 6am most places open), but unfortunately I had to leave at 4am.
Oh, and the dead cow in my room made it feel like home. :-)
Would I stay here again - absolutely
Would I recommend the Kimberley Grande - absolutely.

Room Tip: Poolside rooms are more scenic.
See more room tips
  • Stayed: November 2012, traveled on business
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Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdellasanta, General Manager at The Kimberley Grande, responded to this reviewResponded January 24, 2013

Dear DarwinDavid8888,

The team at Pincytada Kimberley Grande would like to thank you for your kind words regarding your recent stay with us. I trust that we will now be your preferred resort when travelling through the East Kimberley and we look forward to welcoming you back in season 2013.

The cow is a nice touch!

Best regards,

Simon Della Santa

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Reviewed November 2, 2012

A lot of hospitality venues should come and stay here to learn how things can be done. Delightful and helpful staff on check in. Lovely rooms - elegant and understated. Very well maintained. Lovely pool. Whole place was spotless.

The bar was brilliant. Food - fabulous value and great quality. Friendly staff.

We loved it. Would happily have stayed longer had we been able to.

  • Stayed: October 2012, traveled with family
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Thank 245lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdellasanta, General Manager at The Kimberley Grande, responded to this reviewResponded January 24, 2013

Dear 245LOU,

On behalf of the team I would like to thank you for your kind words regarding your experience at Pinctada Kimberley Grande.

Your comments have been well received by all staff and we are proud of having exceeded your expectations.

Thank you & regards,

Simon Della Santa

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Reviewed October 21, 2012

I stayed at the Pinctada Kimberley Grande in September 2012 and was very impressed with the level of service and the quality of the rooms. For $185 per night, it was very good value for regional Australia, and the decor was very good. The food at the restaurant was also very good. Bear in mind that in WA prices in general are steeper than in other states in Australia. See this as a very good quality motel, with superior towels and furnishings. The Nespresso is a plus.

  • Stayed: September 2012, traveled as a couple
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Thank FromSydneyVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdellasanta, General Manager at The Kimberley Grande, responded to this reviewResponded January 24, 2013

Dear FromSydneyVM,

Thank you for taking time to comment on your recent experience at Pinctada Kimberley Grande. It is at times difficult to meet service delivery expectations operating in such a remote area of Australia and your comments reinforce what a fantastic, passionate and sincere team we have had through season 2012.

When next travelling through the East Kimberley please be sure to pay us a return visit.

Best regards,

Simon Della Santa

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Reviewed October 11, 2012

I stayed at the Kimberley Grande for an anniversary, I paid 275 per night for the deluxe spa suite, don't waste your money, room was big and clean but when your paying 275 per night your expecting something amazing, I have paid less then that to stay at the lake argyle caravan park and the room was MUCH nicer, food ok but very overpriced, breakfast was rediclous, when I'm paying 275 per night I don't want to be paying an additional $20 to have continental breakfast. Will not stay again, complete waste of money, even for a special accasion!

  • Stayed: April 2012
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3  Thank KNXgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdellasanta, General Manager at The Kimberley Grande, responded to this reviewResponded October 11, 2012

Dear KNX Girl,

We thank you for taking the time to provide feedback regarding you stay back in April of this year.

I am sorry that you feel the room was overpriced and not up to your expectations. We actually feel that our room rates are extremely competitive with similar products in Kununurra and our internal monthly comparisons indicate such. It also must be noted that April is the beginning of our shoulder season in Kununurra and rates do increase slightly from April 1.

I am also sorry that you did not bring this to our attention at the time as we could have offered you alternatives. With regards to breakfast, our continental buffet starts at $15.00 and our guests have the ability to upgrade to a full hot a la carte option for just $7.50. I feel this is completely reasonable and in line or more competitive than other products in Kununurra.

Lastly, I apologise if you feel our menu is overpriced. All of our produce is sourced from Perth as there are no other alternatives. Produce is not able to be brought across from the NT due to WA laws hence our hands are tied with regards to suppliers. These excessive freight costs must be taken into consideration when costing our menu's.

We value our local clientele which is clearly evident in the progress we have made in the last 12 months. We have a local rewards membership club where we encourage and reward local patronage and we also encourage an open line of communication with our valued clientele.

Thank you.

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Additional Information about The Kimberley Grande

Address: 20 Victoria Hwy, Kununurra, Western Australia 6743, Australia
Location: Australia > Western Australia > Kimberley Region > Kununurra
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 10 Hotels in Kununurra
Price Range: $118 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Kimberley Grande 4*
Number of rooms: 72
Official Description (provided by the hotel):
The Kimberley Grande is the premier resort destination in Kununurra, the perfect place to use as a base whilst exploring the Kimberley's ancient landscape. Tranquillity and relaxing atmosphere awaits our guests to rejuvenate before embarking on the next adventure within the untouched beauty of the Kimberley’s. Our 72 rooms are very spacious, stylish and modern, all fully equipped with air-conditioning, 55 inch plasma TV’s, tea and coffee facilities and extra-large showers. All rooms have a 3.5m sliding door / window that lets in an abundance of natural light. Outdoor seating is provided to enjoy the full beauty of the Kimberley outback and our resort in which our beautiful gardens and palms surround our 25m swimming pool. The Kimberley Grande also has 5 luxurious spa suites. The Kimberley Grande is famous for its typical pleasant outback hospitality. Our aim is to ensure your stay with us is a highlight of your Kimberley experience. Free WIFI is available for all guests. Our guests can indulge in the exquisite dishes at our onsite restaurant indoor or in our courtyard. Alternatively, guest may choose to eat by the pool, our outside front deck or in the Sports Bar with its multiple large screens and range of international sports. Just 2 minutes from our town centre by car and 4 minutes from the airport - The Kimberley Grande sits across from the picturesque Celebrity Tree Park along with the sparking Lily Creek Lagoon. The legendary Boab trees line the front of the property. Onsite parking available for guests extends from just cars to those with camper trailers or motorhomes. Airport transfers are available. Tour desk on site. The Kimberley Grande is under new management and is no longer operated by Pinctada Hotels & Resorts Pty Ltd. ... more   less 
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Also Known As:
Kimberley Grande Kununurra
The Kimberley Grande Kununurra, Australia - Western Australia

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