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“Lost reservation”

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Allgau-Hotel-Elbsee
Ranked #1 of 1 Hotels in Aitrang
Alexandria, Minnesota
Level 6 Contributor
151 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Lost reservation”
Reviewed September 25, 2013

Two couples scheduled two rooms for two nights at this hotel. We were very delighted with the room after arriving late. So enjoying our morning when we were interrupted to ask us when we were leaving. We have verification email saying we had two days reservations.
The reception persons simply said. No another guest is coming in you have reservations of only one night you will have to leave. We showed the printed email we had carried no weight. She said reservation for 24'25 meant arrive 24' leave 25'. But had not an answer for two nights listed As added evidence, a local relative had called to check and was informed we would be staying two nights. We had no choice but to leave. We had paid for breakfast so then went to Breakfast room where no hot foods remained. We asked for refill, and we're met with rolling eyes and hands up in exasperation. Our treatment then can only be called contemptuous. If you are from US I would not recommend staying here. Your reservation may not be honored and you will be insulted. We talked to two different managers to no avail. We had a German speaking member of our group so misunderstanding not an issue.

Room Tip: Do not make reservation by internet, it won,t be honored, this hotel is very nice. The service sta...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelerMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 reviews from our community

Traveler rating
    14
    12
    0
    1
    0
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8
5
Solo
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8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Germany
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 4, 2013

The hotel part of the establishment must have been built recently as it is of quite high standards (for the price). Most rooms are spacious (almost on the verge of being too large) with simple cooking facilities in room. Wifi was available as part of the package.

There is a very small lake with rowing boats not 5 minutes away and various facilities from the camping ground. The restaurant on the lake's side is fine for the area and is satisfying for a few meals (don't expect gourmet food).

Location can be very interesting when wanting to put many people together, some of which want to camp.

At the price of the rooms, the overall value for money is extremely good!

We are considering going back next year...

Room Tip: If you like a good view of the lake, you must get the rooms on the second floor. The first floor lak...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AniSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano, Switzerland
Level 5 Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 12, 2012

Great place, greate people.
Peaceful in the middle of the nature.
It is absolutely worth it if you travel in the area.
Restaurant is facing the lake with good tipical food.
Owners are always available to help in all sorts of way.

Room Tip: No special tip, all hotel rooms are nice.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lugano_Joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Allgau-Hotel-Elbsee

Property: Allgau-Hotel-Elbsee
Address: Am Elbsee 3, 87648 Aitrang, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Swabia > Aitrang
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Aitrang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Allgau-Hotel-Elbsee 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
The Allgau-Hotel Elbsee in Aitrang warmly welcomes its guests to a friendly atmosphere. It offers comfortable and cosy furnished rooms equipped with all desirable amenities, such as complimentary Wi-Fi. In the restaurant, guests may indulge themselves to delicious culinary highlights. Moreover, the wellness area of the Allgau-Hotel Elbsee with sauna, fitness room and massage and beauty area provides perfect relaxation and well-being. ... more   less 
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