Two couples scheduled two rooms for two nights at this hotel. We were very delighted with the room after arriving late. So enjoying our morning when we were interrupted to ask us when we were leaving. We have verification email saying we had two days reservations.
The reception persons simply said. No another guest is coming in you have reservations of only one night you will have to leave. We showed the printed email we had carried no weight. She said reservation for 24'25 meant arrive 24' leave 25'. But had not an answer for two nights listed As added evidence, a local relative had called to check and was informed we would be staying two nights. We had no choice but to leave. We had paid for breakfast so then went to Breakfast room where no hot foods remained. We asked for refill, and we're met with rolling eyes and hands up in exasperation. Our treatment then can only be called contemptuous. If you are from US I would not recommend staying here. Your reservation may not be honored and you will be insulted. We talked to two different managers to no avail. We had a German speaking member of our group so misunderstanding not an issue.
- Official Description (provided by the hotel):
- The Allgau-Hotel Elbsee in Aitrang warmly welcomes its guests to a friendly atmosphere. It offers comfortable and cosy furnished rooms equipped with all desirable amenities, such as complimentary Wi-Fi. In the restaurant, guests may indulge themselves to delicious culinary highlights. Moreover, the wellness area of the Allgau-Hotel Elbsee with sauna, fitness room and massage and beauty area provides perfect relaxation and well-being. ... more less
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