Poor communication with the staff. We specifically asked for (and were promised) the loft and were put in the 'inn', which is an old seniors residence. Doesn't seem like any reno's or redecorating have been done since. Bathroom fan was missing, mold growing by the shower and giant spiders everywhere.
To deal with the mildew smell we had some essential oils going in a diffuser. While we were gone the staff came in our room, put the oils into a garbage bag and left our room with the door and all windows wide open. When we returned they slipped a note under our door telling us that the smell was inhabitable for their staff. Natural and organic peppermint oil?! The smell was better than the musty smell of the old building. They are lucky that nothing went missing from our room or there would be much bigger issues than a bad review.
Dinner was very late, and the chef did like to complain about the other staff members. No one told him that we were vegetarian, and he had to run back to the store to find us some food to eat. They also didn't make any extra accomodations even though it was my birthday and they had said over email correspondence that they would.
Came in as part of a social shopper deal, they gave us a $50 credit, which was not even a quarter of what we spent including ferry rides over to the island. We made complaints to the Inn but never received a response.
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