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“Very Disappointed :(”

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McCracken Country Club
Ranked #1 of 1 Hotels in McCracken
Certificate of Excellence
Belair, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Disappointed :(”
2 of 5 bubbles Reviewed March 19, 2014

My wife and I have stayed at McCracken country club 4 times previously and we have had no complaints until now. For our 5th time we decided to book 3 rooms and bring 4 of our friends with us, and we are absolutely embarrassed we recommended McCracken to them. Eating at the bistro our food took a long time to come out and when it did it was disappointing, it was on the cold side, our schnitzel was burnt and our steak was tough. Our room was very grimy,the walls were heavily marked, there was dust on the skirting boards, the fan and the tops of the powerpoints and light switches. The spa in the bathroom was sticky like it was covered in hairspray, the bottom of the shower screen had a good 20cm of soap scum and the bottoms of the shower tiles were brown. We were hoping it was just our room that was like this but unfortunately all 3 were as bad as each other. However the cleaners were absolutely lovely and did a thorough service when we complained to them.

Not sure if we will be returning which is sad when we've had 4 previously lovely stays. It doesn't seem like a 4 1/2 star standard resort anymore.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, General Manager at McCracken Country Club, responded to this review, April 3, 2014
Dear Reviewer, Thank you your feedback, it's disappointing to read your comments and as a result of them we have certainly had a call to action. Please except our apologies for the standard of the rooms and we hope that you will stay with us again so you can see the improvements first hand.
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909 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Mount Barker, Australia
1 review
5 of 5 bubbles Reviewed March 15, 2014

Arrival greeting very good, all 5 rooms booked as per booking. All staff pleasant, polite and helpfull. We booked the Terrace with BBQ for private function and this was all setup to our satisfaction with resort supplying plates, cutlery, tools & condiments. Pool clean, but heavily clorinated at 32 deg. The spa bubbles did not work. Golf arranged through Pro Shop was organised well thanks to Ben and Ann-Marie.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jocular2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, General Manager at McCracken Country Club, responded to this review, April 3, 2014
Dear Reviewer, Thank you for your comments relating to your recent stay. I'm glad you enjoyed your stay and took full advantage of the facilities that we have available within the resort facility. We look forward to welcoming you back some day soon.
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Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed March 14, 2014

Stayed here for business. Had several colleagues staying and the rooms were quite variable. I think I had one of the least expensive ones (to my colleagues' great amusement). It was small, but it was functional, had a good little kitchenette, quite new fittings and a lovely little bathroom with a spa bath. It sounds very picky, but the reason I've only rated it three stars was because the room never felt cosy or welcoming - everything was a bit firm or hard, and the lighting at night had an eerie white or greenish tinge. Definitely worth moving to warm white globes! In-room breakfast and the lunch catering were very good. We had a business dinner buffet one night and the food was not great. Sorry, but it was a bit dry and tasteless. The staff and service were lovely, however, and the public areas had great warmth and charm. McCracken would just be great if they extended that ambience to all rooms (my colleagues described their rooms and they sounded pretty spacious and fantastic and I am sure they weren't just having me on!) and ensured a bit more consistency with the food. My advice? Be very selective about your room type and don't pick the bbq buffet for your large group.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karasch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, General Manager at McCracken Country Club, responded to this review, April 3, 2014
Dear Reviewer, Thank you for your comments in relation to your stay. Your feed back is very constructive and we will certainly take your comments on board, it's always good to gauge your product from a consumers perspective and you certainly raise some interesting points.
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Adelaide
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed March 2, 2014

Rooms pleasant and clean but appallingly slow service in the restaurant with a poor response from staff when we complained. Then a refusal to give a refund for an overcooked meal that was twice returned to the kitchen. Stay here but eat elsewhere.

  • Stayed March 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanMAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, General Manager at McCracken Country Club, responded to this review, April 3, 2014
Dear Reviewer, Thank you for your comments, were all pleased you enjoyed your accommodation and found it comfortable and clean. Sincere apologies for your dining experience, I think were better than this. I'm disappointed we didn't deliver on this occasion and rest assure your comments will be taken on board.
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Adelaide, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed February 18, 2014

My wife and stayed here for the weekend and it was just perfect. The room was nice and clean, modern and nice and roomy.
The staff were all great and friendly and very accomadating and it was just a pleasure to stay.
Cant say anything about the restuarants or food as we didnt eat there.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r_giles666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, General Manager at McCracken Country Club, responded to this review, April 3, 2014
Dear Reviewer, Thank you for your comments regarding your recent stay with us, we try very hard to provide clean and comfortable accommodation and were all glad you appreciate the effort. The next time you stay with us please try the new menu we are introducing I'm sure it will be well worth trying.
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Adelaide, Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 16, 2014

Thank you for our accommodation over the weekend. We enjoyed our Balcony Spa Suite and the great views over the links golf course and hills beyond. The weekend package was great value as was our dinner in the Bistro area which we enjoyed. The reception staff were very friendly and offered there help if needed during our stay. Recommended for an affordable stay in accommodation offering resort facilities.
Thanks again Clayton.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clayton H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, General Manager at McCracken Country Club, responded to this review, April 3, 2014
Dear Clayton,

Thank you for your kind comments, were all really pleased you enjoyed your stay and hope to see you again sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
240 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed January 25, 2014

Victor Harbour booked out for Tour Down Under, lovely ladies at Info Centre booked us into this gem, Initially thought it would be much too dear, but no!
Great room, vista and services. Tried the pool, spa and sauna all very nice.
If you are looking for quiet and a bit of luxury at normal hotel prices you can't go past this venue!!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank caseyj1937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, General Manager at McCracken Country Club, responded to this review, February 5, 2014
Dear Reviewer. Thank you for your wonderful assessment of our product, facilities and service associated with your recent stay. We try and position ourselves as a affordable family friendly resort than can provide a relaxed atmosphere with a good range of facilities and food & beverage options for our guests to enjoy.All the very best for 2014 and we hope to see you again sometime soon.
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Additional Information about McCracken Country Club

Property: McCracken Country Club
Address: McCracken Drive, McCracken, Victor Harbor, South Australia 5211, Australia
Location: Australia > South Australia > Victor Harbor > McCracken
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in McCracken
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — McCracken Country Club 3.5*
Number of rooms: 63
Official Description (provided by the hotel):
McCracken Country Club is a 4 star resort overlooking the championship golf course at Victor Harbor, on South Australia's Fleurieu Peninsula. ... more   less 
Reservation Options:
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Also Known As:
Victor Harbor Quality Inn

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