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“Lovely hotel and staff.”

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Grand Bahia Principe El Portillo
Ranked #2 of 35 Hotels in Las Terrenas
Certificate of Excellence
Reviewed January 29, 2014

Just returned from a 14 night stay in DR. We had booked a standard room which was more than adequate, being large and spacious with a massive bed. The hotel is kept spotless by the staff and the food was delicious and superbly laid out.
We did try the Al La Carte but gave up waiting and returned to the buffet restaurant to serve ourselves immediately with lovely food.
The hotel is spotless along with the beach and water around the coral reefs. We had great fun feeding all the fish with bread and meat scraps from the restaurants.
If you struggle to walk all you have to do is call up reception from your room and they send the hotel tuk-tuk truck to pick you up and bring you back to reception area.
Our one and only complaint was sadly a lack of nightlife either in hotel or outside locally. We normally enjoy dinner then like to walk or take a taxi to local town to walk about sight seeing.
The local town if you can call it one. is Las Terrenas, which you can walk around in 5 mins and not really a place for spending an evening.
We and friends with us found we were going to bed around 10-30 out of boredom ........when we go to Gambia or Thailand we are never in bed before 3 am lol.
If you like a lovely clean hotel with a great selection delicious buffet foods, good cocktails and bar staff and enjoy quite evenings then this place is simply perfect for you .

We and our 2 friends were asked by a hotel chap called Belinde if we would like to change hotels for the last 3 nights as our hotel was overbooked. We were glad for a change of scenery and were offered Rio San Juan 2 hrs back towards the airport or Bacardi Island a further hr away from airport. We chose San Juan ....big mistake!!!
We were promised gold band upgrades and Junior suites plus $300 (£200) cash . We got the cash as we refused to leave at last minute til compensated and never got the gold band upgrade or junior suite promised.
The people we met at airport coming home that had chosen Bacardi Island were really spoilt with free lobster, caviar, room upgrades plus cash as well. While Bacardi Island is a lovely exclusive hotel, Rio San Juan was like dropping from 5 stars down to 4 stars lol.

  • Stayed: January 2014, traveled with friends
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5  Thank gorstyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded February 5, 2014

Dear Guest,

Firstly, thank you for taking time to write this review of your stay in our hotel.

We appreciate the observations concerning the entertainment at night. The variety of activities we offer are to please demands and desire of our guests, both adults and children.

We truly appreciate your feedback in order to continuosly improve our service and standards. thank you for mentioning that you enjoyed our buffet, beach, room and staff.

Hoping to welcome you back to the Grand Bahia Principe El Portillo.


Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana

Dianellys Nuñez
Grand Bahia Principe El Portillo.

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1,575 - 1,581 of 6,093 reviews

Reviewed January 27, 2014

My husband, daughter and I returned for the week of Christmas in Dec 2013. We stayed previously in Dec of 2011. We loved the beautiful and clean beach with the option to snorkel anytime we wanted. The food selection was excellent in the buffet area during all meals and snacks although the servers in this area spoke poor English and often had to have other servers come to interpret. . The al a cartes were not as good as the first time we visited. We did enjoy the Gourmet restaurant though and the steak was superb. Our server Winston remembered us from our first visit and we highly recommend him. Augustin from the main lobby bar was also a favourite of ours from the first visit and provided excellent service. Most staff were helpful and friendly although being approached constantly by the time share employees was annoying. We enjoyed excursions and love the close proximity to Las Terranas feeling very safe there as well as El Limon. Rooms were clean although there seemed to be an issue getting clean towels. I had to call repeatedly for towels and waited two days during our stay. Our rooms were always clean and mini bar full of water and soft drinks. Our mattress needed to be replaced and box spring sagging under the bed. Our 14 year old had the good bed. The weather was very good yet again and if it rained it was only for a short period of time. The resort itself was well tended and very clean. We enjoyed the Christmas decor very much. Excellent resort for a relaxing beach vacation with quiet at night. Child and teen friendly. Just a few issues to clean up!

Room Tip: Resort is only about 400 rooms so not a lot of walking.
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  • Stayed: December 2013, traveled with family
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3  Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded January 29, 2014

Dear Guest,

Thank you so much for taking your time to write this nice review about our hotel!

We are really glad to see that you have enjoyed every minute with us, we work hard to succeed our guest needs and we are so happy to see that we did it with you and you have a memorable holiday with us.

We apologize for the inconvenience with the towels and the mattress. On the other hand, we have communicated to the Privilege Club about their employees to be less persistent on our guests.

Comments such as yours are what we strive for everyday to improve the quality of our service which we provide.

In the name of our staff, we would like to thank you for vacationing with us at the Gran Bahía Príncipe El Portillo.

Best wishes,


Bahia Principe Hotels & Resorts, your best hotel in Samana

Dianellys Nuñez
Grand Bahia Principe El Portillo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

It was great ! Nice beach coral ! Nice staff smilign cool and friendly, clean extra clean room and all the place.
A litle none desirable odour at the theater but.
Great breafast ,omelettes chief was alwas smilign.
Clean up the beach all day very clean.
Nice very nice view in the mountain between the airport and the hotel .
A tremendous paysage.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
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5  Thank Charles Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded January 29, 2014

Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory.

We are especially appreciating your positive comments about of our staff and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to the Gran Bahia Principe El Portillo.

Kind regards,


Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana

Dianellys Nuñez
Grand Bahia Principe El Portillo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

Grounds are beautiful and lush, beach is very nice and clean and can accommodate casual swimmers and also offers nice snorkelling. Public areas are extremelly well kept, food was exellent and best of all, the staff is outstanding? A special mention to our tour rep. Guy, the best I have had sice my first trip 8years ago. I highly recommend this hotel to every one exept maybe for partygoers.

  • Stayed: January 2014
    • Value
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    • Rooms
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5  Thank MartinBA71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded January 29, 2014

Dear Guest,

We would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. It is clear that our customers are the most important, naturally so are their comments.

At the Gran Bahia Principe El Portillo we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence.

Yours faithfully,


Family holidays with Bahia Principe Hotels & Resorts

Dianellys Nuñez
Grand Bahia Principe El Portillo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014 via mobile

It was not a cheap two week vacation for us, paying (including flights from Germany) around 3700 euro for a golden club junior suite for my wife, 2 year old and I. However we come away with a good feeling of getting what we paid for. The location is fantastic, the layout excellent, range of food/drinks broad and service friendly. When comparing to Valamar half board resorts in Croatia it only lacks in some areas - quality of food and presentation, professional waiting services, animation activities/entertainment. While it exceeds in others - beach, drink quality, a la carte restaurants.

We may try other Bahia Príncipe resorts if we continue to feel the value exceeds that on offer in Europe and therefore the long haul flight and lack of transport is justified, with the added bonus of avoiding winter for two weeks!

Stayed: January 2014
2  Thank JSGrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded January 29, 2014

Dear Guest,

First of all please receive greetings from the Grand Bahía Príncipe El Portillo.

We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. It is always a pleasure to receive comments from our guests; they will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services

The entire Grand Bahía Principe El Portillo Team is very glad to know that you enjoyed your stay with us.

We would be delighted to welcome you again.

Best regards,


Bahia Principe Hotels & Resorts for your summer holidays in Samana

Dianellys Nuñez
Grand Bahia Principe El Portillo.

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Reviewed January 26, 2014

My boyfriend and i came to the grand bahia principe el portillo on our agent recommendation. I had no expectations beside hopes that it would be ok. We were so impressed by this place. All employees were at all time smiling and always available to provide their best service. The beach is beautifull, as there are no other hotels beside, we could walk for hours. The food was very good, never disappointed. It was fresh and tasty and so many choices and variety. We are recommending this place andwe would go back any time....with so much pleasure.

  • Stayed: January 2014
    • Value
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    • Rooms
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4  Thank ngirard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded January 29, 2014

Dear Guest,

Thank you for your awesome review! We are thrilled to hear you had such a great experience at the Grand Bahia Principe El Portillo. Our principal aim is to make your stay an unforgettable experience and we are proud to know that we achieved that aim.

We appreciate your comments about the food, staff, beach and services which will be shared with our Managers. We can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests.

We hope to have the pleasure to see you back at our hotel on your next trip to Las Terrenas.

Yours sincerely,


Bahia Principe Hotels & Resorts, a 5 star experience in Samana

Dianellys Nuñez
Grand Bahia Principe El Portillo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

Great time, clean and excellent service. Do go to the a la carte restaurant, medierraeo el pescador, be sure to have the lobster (order it by 3pm at the customer service office)! Fantastic!!!! Serves two and you can still have a main course if you wish!

The youth program wasn't the best organized, but our son still had a good time, especially playing volleyball everyday!

Staff is incredible -- always meet your needs.

Go, relax and have a great time!

Room Tip: Get a suite!
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  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank j d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded January 29, 2014

Dear Guest,

Thank you so much for taking your time to write this nice review about our hotel!

We are really glad to see that you have enjoyed every minute with us, we work hard to succeed our guest needs and we are so happy to see that we did it with you and you have a memorable holiday with us.

We hope to have you back in the near future at the Grand Bahia Principe El Portillo

Kind regards,


Family holidays with Bahia Principe Hotels & Resorts

Dianellys Nuñez
Grand Bahia Principe El Portillo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
Price Range: $128 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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