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“Excellent” 5 of 5 bubbles
Review of Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
Ranked #3 of 35 Hotels in Las Terrenas
Certificate of Excellence
Newmarket, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent”
5 of 5 bubbles Reviewed March 21, 2013

An excellent location with exceptional service, value and friendliness. Quiet, beautiful area. Very scenic and laid back. A true hideaway for rest and relaxation. Looking forward to a future opportunity to visit again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Berton W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, March 22, 2013
Dear Guest,

We are greatly appreciating your comments. Our goal it is achieve maximum satisfaction of our guests. We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Greetings from El Portillo.

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,660 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (918)
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English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

The first thing we noticed was how clean our room was and the resort overall and that is very important to us. There were plenty of chairs at the beach. We were able to snorkel off the beach. There was only one pool which was little small for the size of the resort but we prefer to sit at the beach. The buffet was as expected, we never went hungry. The a la carte restaurants were fantastic, the service was great and very fast. We would definitely recommend and would definitely return.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Colton-Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, March 22, 2013
Dear Guest,

Grand Bahía Príncipe El Portillo would like to thank you for sharing your experience with us in our TripAdvisor community. It makes us happy to know that you have enjoyed our resort and its various activities, as our aim is to satisfy each and every one of our guests.

We hope that your return journey went safely, and would be delighted to welcome your family back for an even greater vacation. Please contact us at info.elportillo@bahia-principe.com for any enquiry on your next visit.

Sincerely,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deux-Montagnes, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

We spent 2 weeks starting Feb 20th. The new autoroute to go to the hotel took only 45 minutes instead of the usual 2 hours. The scenery was exceptional. Check in was quick. Hotel room was OK and clean. Beach is beautiful and if you like walking on the beach you will love this place. We walked on the beach to the village Las Terrenas. It takes approx 90 minutes and if you take a cab it takes 15 minutes and it costs 10.00
The only down side is the service at the buffet and heating always the same food for 2 weeks. Service was bad also at the snack bar on the beach. We had to wait 15 minutes or more to get someone to serve us or even remove the dirty plates. Thank god we got good service at the A la Carte restaurants and at least we could eat something different.
We met people that have been at this hotel many times and they were also surprised by the changes since the last time they were there.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank bernie651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, March 22, 2013
Dear Guest,

Thank you for taking the time to give us such a good review of your recent stay at Grand Bahía Príncipe El Portillo in our Tripadvisor web page and share with our fans your experience with us, we are totally agree with you, we are blessed with one of the most beautiful beach. We would love to welcome you back soon in the near future whenever you are planning to come back to visit us.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond Hill, Canada
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 19, 2013

We were a party of 4 (two couples) We stayed February 19th to 26th 2013. I found the grounds very clean, food great and the staff so nice. I could have done without the tours and stayed at the Grand Bahia Principe El Portillo. The beach was a golden sand which was well kept. The venders were not pushy but there is alot of them. The beach bartenders were great! Carlos, great job!. Watching all the activities were entertaining, snorking was great just off the beach. Both beach and main buffet was wonderful. Clean, fully stocked and tasted great. There was plenty to choose from. Walking around the resort was so peaceful, clean and inviting. We satyed in villa 3. The room was large, cleaned daily, always friendly staff. It was nice to see everyone have a smile on there faces. We were so close to everything and it was so quite. The bed was comfy, the ac was at the perfect temp. We always had hot water! The shows need some work but they gave it their all. Everything was great but the spa was more then perfect! You must try the spa! I will come back just for that spa!!! After dinner we sat at the bar located near the lobby. Watch out for Tony. He can get irritated (rude) with you. It must be the long hours. He wasn't with me but he was with my husband and his brother. I know I am jumping all over the place but back to the tours...Karen was so helpful and nice. She would be the best person to help you on many levels. The horseback riding to the falls was not that nice. We should have walked in. I love horses but one of the guides smacked one of the horses in the face for walking infront of us when we were getting our pictures taken. My husband and I just laughted but then he hit this poor house as hard as he could in the face. (Not cool) That was all I could think about on our tour to the falls. The path to the falls is very muddy and rocky. It is hard to beleive that the houses haven't broke something as they are rushed through. I still think about that slap and feel helpless. We will not do that again. Not the resorts fault.The jeep tour was great! The resort would not take traveler cheques. Big downfall! It worked out that Karen did, so we ended up happy again. We meet many nice travelers from canada that were also having a great time. We will be coming back, just not horseback riding.

Room Tip: All the rooms are great! Great place to be!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Valh101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, March 22, 2013
Dear Guest,

Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them.

We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Gran Bahia Principe El Portillo.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

We stayed at this Resort for 2 weeks. this resort is like a diamond in the ruff. A Pretty tropical setting with a great beach. Food very good. rooms were clean. Everyone was really friendly.The only thing I would like to see is another resturant.We have used the Bahia Resorts many times and have never had a bad stay.This resort is smaller then most Bahias we have stayed in and I hope they keep it the size it is as it was a very nice change from the bigger Resorts.Thank you Carlos Rosario.for always asking if everything was ok. This Resort sits by itself with the view of the mountains around it. I would definately come back to this Resort..

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, March 22, 2013
Dear Guest,

We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We would like to think we are not a smaller hotel, we are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of our staff, we would like to thank you for vacationing with us at the Grand Bahía Príncipe El Portillo and we hope see you very soon in our property.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampere, Finland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

Food was excellent, and servants worked with high efficency. Receptionists were polite and they
could their work. Beaches were magnificent, only the local salesmen disturbed a bit, but you get
rid of them by saying "no tengo monedas". The daily cleaning of the rooms might have been some faster. Normally room was cleaned up between 3-4 pm. Of cource I understand the cleaner
she had many rooms to do and we lived in third floor. Lobby bar was very pleasant place with
splendid servants. Especially Josefina was one them. Last 4 days she already knew what we drink after super, it was cafe con leche y ron. She only asked poco o grande.
Anyway this is place worth experience, Go and feel !

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Martti B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, March 22, 2013
Dear Guest,

Thank you for taking your time and write this comment about our hotel!

We really appreciate your nice comments regarding our hotel, rooms and services and even more the ones regarding our staff! Josefina will be so happy to hear the nice words that you have for her!

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 19, 2013

Set a part from everything else this resort is the place to go if you want rest and relaxation. Beautiful beach that you can walk for miles. Can't say enough about the the friendly staff. Great for families with young children and older couples

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, March 28, 2013
Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciate your positive comments about of our facilities and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Property: Grand Bahia Principe El Portillo
Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#3 On the Beach Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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