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“We will be returning - Wow”

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Grand Bahia Principe El Portillo
Ranked #2 of 35 Hotels in Las Terrenas
Certificate of Excellence
Reviewed March 1, 2013

We just returned from two weeks at the Grand Bahie, "WOW". The food is just fantastic, no salt, well seasoned and the flavours that the chef comes up with wow.
Do not miss the duck, with the fig reduction. The staff is so freindly they could not do enought for us. Valentine and Pedro on the front desk, Henry in the buffet and Charlie (wow) on the beach, you don't stop laughting with him and his side kick Daniel. The room we had was a junior suite and it was so comfortable and clean the maids are wonderful and always leave you a little treat.
The beach was the best, snorkelling was amazing right there at the beach the fish where every color and size imaginable. Lots of chairs on the beach and the snack bar was great, it looks out over the water which is just the bluest blue.
Don't miss the spa Marlin will make you feel like a queen. The place just feels special, very quiet when you want it to be but if you feel like some fun go for it.
Air Canada vacations took us down and Guy I would have to say is the best travel rep we have ever ran into, he took good care of everyone and always had some freindly advice and a little joke.
There was few children at the resort which was just great, we where looking to really relax from our busy lives and this place did the trick, we will be going back.

Just a note, don't acept a gift from the guys trying to sell the time share packages, they are not part of the hotel staff and they stand out, you will notice them because they are not the ones smiling, it really didn't sound like a good deal.

Room Tip: We stayed in building 12 on the second floor, it was so quite and we had our own pool outside if we...
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  • Stayed: February 2013, traveled as a couple
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13  Thank mamalowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded March 5, 2013

Dear Guest,

Thank you for taking the time to give us such a good review of your recent stay at Grand Bahía Príncipe El Portillo in our Tripadvisor web page and share with our fans your experience with us, we are totally agree with you, we are blessed with one of the most beautiful beach. We would love to welcome you back soon in the near future whenever you are planning to come back to visit us.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,092 - 2,098 of 6,219 reviews

Reviewed March 1, 2013

Just returning home from 2 weeks, of sand, sun, and rum. Everything about this resort was great, the buffet, restaurants, beach, pool and spa. The beach vendors were not aggressive, just say no thank you and they would keep walking. Tony are nightly bar tender remember us each evening, getting our drinks and not making a mistake, sometimes surprising us with "a special" drink. A big thank you to Tony, Charlie, Marleny, Leandro, Valintino and of course Guy, our air canada rep, a truly amazing person. thank you Grand Bahia Principe El Portillo for a great 2 weeks.

  • Stayed: February 2013, traveled with friends
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5  Thank SueAnneL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded March 5, 2013

Dear Guest,

We would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. It is clear that our customers are the most important, naturally so are their comments.

At the Grand Bahia Principe El Portillo we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

We visited El Portillo the first week of February and were very impressed with this resort. Just like most of the reviews we had read, the place is excellent in just about every way. The food, rooms, staff and service are as good as it gets for the money. The beach is amazing. Little or no seaweed
and fairly shallow crystal clear water for swimming or snorkeling around the small reefs. You can walk a mile or so each way off the resort where it is very private and lined with palm trees - a real tropical experience. I am very susceptible to sand fleas and am happy to report that I never received a single bite all week. Just a note to say that the Diamond area of the resort is actually the farthest point from the main buffet and beach which was a bit of a disappointment so be prepared for the extra walk if you are booking Diamond. The good news is you can request a shuttle if you are feeling lazy. We took a day trip into Las Terrenas by cab and really enjoyed it. The town people are very nice and there are plenty of shops to browse in. The beach there is worth a look, especially the fish market , a real eye opener. Overall I would highly recommend this resort, not a big party place just a great place to unwind and enjoy the Carribean experience. Also a big thanks to our friends M&J for making our trip extra special and one to remember.

  • Stayed: February 2013, traveled as a couple
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10  Thank jcm664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded March 5, 2013

Dear guest,

We would like to thank you in the name of our General Manager and all our staff Members for taking your time to share your comments and experience through Trip Advisor. Certainly it is very important for us to know your opinion regarding our service and our facilities and we hope to can host you once again very soon, please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com

Yours faithfully,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

I chose this resort mainly based on these reviews. I was not disappointed!! This was the best beach vacation I have taken yet. The resort was super clean, the beach was absolutely amazing, the snorkeling was a huge bonus. The food and the staff were fantastic. Everything was in pretty close proximity...so you didn't have to walk to far to get anywhere. This was nice because you could be on the beach...or in the pool...or at the snack bar or buffet...playing beach volleyball or pingpong in the blink of an eye. Which was nice because our children could wander a bit and yet still be close by.
As some complain about the beach vendors...a simple no thank you works...we must remember that these locals need to make a living too...they are super friendly and if your not interested just don't make eye contact.
Super safe to swim and even when it was windy and rough out, it was still good to swim as the reefs seem to protect the swimming area....the beautiful tripical fish around the reefs were amazing and can be seen even without a snorkel.
We travelled with family in a group of twelve and the servers always did there best to accomodate us (Ana is a sweetheart)
Try to sit in the same area and get to you know your servers.
Our Air Canada rep Guy was great, we chose to do the zip lining excursion and it was worth every penny.
I now understand why so many people return to this resort year after year, as I am already dreaming of the day I can go back!!

  • Stayed: February 2013, traveled with family
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10  Thank LizaFLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded March 5, 2013

Dear Guest,

Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them.

We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El Portillo.

We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

The resort is very beautiful and the beach is gorgeous. You are able to walk for miles if you so chose to. It is a smaller scale resort and therefore makes everything very accessible with just a little bit of walking.

Staff try very hard to accommodate their guests to the best of their ability. I was very impressed with the front desk staff, especially Delvis Valentin and Kisha great customer service. Also the Golden Club rep Georgina, provided super service for us.
We travelled with Westjet and the bus ride was about 40 minutes on the new highway, which is very scenic.

We have been to several Gran Bahia Principe Resorts and the rooms are all the same, so we knew what to expect and were pleased with our accommodations. Would have liked a larger flat screen TV with a few more English channels.
The bathroom was very functionable, with a private toilet area, separate shower area and also spa tub.
The buffet provided a large variety of food, even for a picky eater. I especially enjoyed the soups, salads, fruits, breads and desserts...guess I liked everything.
The gourmet restaurant was excellent, the seafood was very good and the italien was good.

The staff at the resort are friendly and nice ambassadors for Gran Bahia Principe.
Special mention for Agustin, pool bartender,remembered what you liked to drink and always took the time to say kind words, Anna (buffet) so cheerful, Angela (maid), nice lady, gave me a hug when we left and Marleny, the young lady who always smiled and greeted you when opening the door to the outdoor eating patio from the buffet.
Thank you Gran Bahia Principe El Portillo for making our vacation so enjoyable.

  • Stayed: February 2013, traveled as a couple
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8  Thank Christa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded February 27, 2013

Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

I just returned home from Dominican with my family. We had a great time. The food was great and the beach was amazing (excellent snorkeling right in front of the hotel). The animation team was super fun and nice. They made our time there very enjoyable.

  • Stayed: February 2013, traveled with family
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6  Thank Kiara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded February 27, 2013

Dear Guest,

Thank you so much for taking your time to write this nice review about our hotel!

We are really glad to see that you have enjoyed every minute with us, we work hard to succeed our guest needs and we are so happy to see that we did it with you and you have a memorable holiday with us.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

My husband and I vacationed here last October for two weeks. It was our first time with the Grand Bahia chain and our first time in the Dominican - it was fabulous! If you're looking for a special place to unwind with the warm winds, sand and sun while enjoying some pretty fantastic hosts, then this is it!
We were so taken by the attention to detail that the staff provides - there wasn't a day when we didn't see lawns mowed, trees trimmed, curbs painted, floors polished and stairs swept and the sand on the beach raked ... everything was perfect! The room was beautiful and the staff surprised us with a decorated room on our birthday - thanks so much again!
The staff were like long lost friends, Carlos at the front desk (ask for him personally, he really does go above & beyond), Joselitto and Migul in the dinning room (what a pleasure!), Juan Carlos and friends in the kitchen (fantastic every night)! Everyone was so pleasant and so eager to please, customer service was simply superb all the way around. No matter what you needed, they were there to help out. The entertainment was lovely and Juan & Ariel and everyone was fun to be around -- just good times, all the time!
We were fortunate enough to have met some other wonderful couples during our stay, which made for an even better time and truly a marvelous holiday.
We enjoyed excursions by Razor Tours around Samana & surrounding area. Loved the ATV's and the horses along with the waterfalls. Just a beautiful island with beautiful people!
We would certainly do another vacation with the Grand Bahia chain and feel confident that it make for another fabulous trip, no matter the location :)

Room Tip: We decided to upgrade and took the Junior suite ... well worth it! The extra space in the room feel...
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  • Stayed: October 2012, traveled as a couple
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2  Thank 2icebirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded February 27, 2013

Dear Guest,

Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them.

We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El Portillo.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
Price Range: $141 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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