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Grand Bahia Principe El Portillo
Ranked #2 of 34 Hotels in Las Terrenas
Certificate of Excellence
St. Catharines, Canada
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Group trip”
Reviewed January 11, 2013

We were a group of 17 for a wedding.
I am bride.

:-D

The bus ride to the resort was the part I looked forward to the least.
Yet it actually was relatively fast and fun after all.

The service was courteous and friendly.

I would call the bed a "Traditional" resort bed. The mattress was firm, but the pillows abundant and comfortable. The room was clean, and beautifully decorated on the bed with with flowers mostly each day. Everything from towel swans to towel snakes.
:-)

The beach was beautiful white sand, and tepid waters. (worked well for "trash the dress" photo shoot)
Not to mention the beautiful wedding pictures with the ocean in the background.

We enjoyed the food very much.
The buffet was abundant in variety from day to day.
There is also a snack bar at the beach. (which is also where our wedding reception was set up)

The a la cartes were outstanding. Artistic design, care and pride on the plates. Enjoyed each bite.

To commit ourselves to each other was the reason for the trip full of family and friends.
The wedding planner was very interested in helping to plan. It was simple and clear cut. (as it should be)
Stress free.
She booked the hair apt for my attendant and I at 2:00 so we could be ready to walk down the sandy aisle at 4:00 on the Monday
It was absolutely lovely.

Would i return to this resort? yes we would.

L

Room Tip: We were all in the Diamond section. It has it's own pool and bar. It is also however the furth...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank LeeTheGr8T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 14, 2013
Dear Guest,

It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours knowing you are really blissful with the product of our effort to do everything to make your wedding dream reality. We are glad that you have enjoyed your visit with us. We are delighted to share your comments with the rest of our staff.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
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English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 10, 2013

We just returned form El Portillo,so far it was our best vacation in Dominican,we have been in Punta Cana 6-7 times,it was good, but El Portillo was the best.
The staf is excelent,Carlos Rosaio the asistant meneger is just amaizig,and the animation team excelent Rosa,Charly,Daniel,Ariel,Sandra,Joel, Carlitos the are a very good team.
Buliding 5 is very good.
Food is very good,New Years Eve was excelent.
We will definetely return to El Portillo.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank eva i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 14, 2013
Dear Guest,

We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We would like to think we are not a smaller hotel, we are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of our staff , we would like to thank you for vacationing with us at the Gran Bahía Príncipe El Portillo and we hope see you very soon in our property.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com.

Regard,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 6, 2013

My boyfriend and I stayed at El Portillo from Dec 26th, 2012 to January 2nd, 2013. We were in building 15 on the ground floor. The room was nice and clean and a little odor of humidity on the first day but after that no problem. The maid kept the room clean and nicely arranged with flowers etc. We were close to the lobby and to everything else. The transport from the El Catey airport to the hotel was quick and we were given our bracelets and room number as we boarded the bus. Once we reached the hotel we were greeted with music, dancers, cold drinks, bottled water and a warm washcloth to freshen up. Check in and check out was done rapidly. The lobby along with the areas for sitting and having a drink (also coffee) were clean and welcoming. The only thing we found annoying was that they shut the lights and the bar service around 11:30PM so that everyone else would go to Pueblo Principe and disco but we stayed anyways and sometimes waled over to Pueblo Principe (5 minute walk). The beach was amazing. There was always place to sit and plenty of beach chairs available. The buffet and snack bar had an excellent variety of food and always plentiful. The New Years Eve gala was extravagant with lobster, crab etc. They had fireworks at midnight and champagne. The staff always attentive to everyone's needs. The animation team always ready to have some fun and encourage the tourists to participate in plenty of activities. We really enjoyed our trip and it was worth every penny. We will definitely return to El Portillo.

Room Tip: All rooms are the same I would imagine and the hotel is not that big so everything is easily accessi...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Locasun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 8, 2013
Dear Guests,

First of all thank you for trusting the Grand Bahia Principe El Portillo and choosing us to enjoy your holidays.

We really appreciate that you are taking the time to send us some valuable comments about your stay with us, because is the best award for all our personal to find every day the motivation and energy to keep on the good work.

Please let us know when you will be back to have ready a very nice room for you and your family!

It will be a pleasure to welcome you again,
Our regards
Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 6, 2013

We had another wonderful stay at El Portillo. We were treated like family upon our return. The staff is always so helpful and friendly. The rooms and grounds are among the cleanest of the resorts we have visited and the food was plentiful and delicious with a great variety. I would like to especially mention the staff that were so great to us and made our holiday that much more memorable-Josefina at the Lobby Bar, Augustine at the Pool Bar, Christian the Omlette chef, Carlos Rosario-one of the supervisors, the ladies at the Hotel Spa and Joel, Ariel and Rosa of the animation team.
We went with Air Canada vacations and our travel agent Guy was fantastic and recommended the Safari excursion among many others and we had an amazing day on the Safari.
We are planning to go again next year and take our children along with us.

Room Tip: If you would like to have a bit more space, the Junior suites are well worth it!
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MJ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 14, 2013
Dear Guest,

It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received your excellent comments regarding our employees.

Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com.

Yours respectfully,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spruce Grove, Canada
Level 6 Contributor
136 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed January 3, 2013

The resort is very good for our group of 13. We are in building #11 even though we asked for 3,5,7 due to mobility issues for the great grandparents and the families with babies. We are moving to building 5 for our second week after the kids leave. The staff are very kind and friendly. Minor problems just do not get fixed quickly or not at all. There has been no beer or white wine at the quiet pool by building #11 for 4 days!

Room Tip: No rush for beach loungers. Lots to choose from.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank HappycampersCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 5, 2013
Dear Guests,

First of all thank you for your comments about your stay at Grand Bahía Príncipe El Portillo

We are very concerned about the discomfort felt by yourself and your family; we thank you for letting us know your observations and we sincerely regret for haven’t met your expectations, We appreciate the time that you disposed to share your valuable feedback with us.

It will be a pleasure to have a second opportunity, so please write us a little message before your next visit and have prepare a very special welcome to compensate the issues you had during your last visit. We want to express our sincere appreciation for the valuable mail you have sent.

We hope to receive you soon.

Kind Regards,
Kisha Rodríguez Then
Jefe Calidad & Customer Service
Grand Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Liskeard, Canada
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 1, 2013

Just returned, this was our second stay at this resort. We have traveled prevously to Varadaro, Punta Cana, Mayan Riviera, and we usually never go back to the same place twice. But the staff and the location of El Portillo was was well worth a second visit. There are always staff cleaning, repairing, and upgrading. The grounds and beach, are always being cleaned; and our personal experience is that: If you treat the staff with respect, and a smile you will most likely have a better experience. And if you like...plan on offering some tips thougout your stay, it will also make your stay more personable and enjoyalbe.

The Beach
Was awsome, the corel reef is right out in front of the motel, which offers great snorkling. Even if you don't snorkle, you can walk up to the reef in some places, and see many differnent kinds of fish. The beach is clean, and sandy, and is great for swimming, or just enjoying the water too. As long as the wind is not too great, the waves won't be too rough, and the visibility through the water for snorking was pretty good most days we were there. The reef comes right into the shoreline in a couple of places. One of the reason I like this resort is that the reef breaks the big waves which also makes it safer/easier for the children to play in the ocean.
The Huts are in pretty good shape, and there are lots of chairs, to relax on.
There are a few vendors walking the beach, always ready to make a deal on what they have, if you don't want what they have either don't look in there direction or don't make eye contact, If you do decide you want to buy something, chances are these vendors will take about 40% less than thier intiall offering.

Pool
Is clean, my children, loved the Pool too,

Beach Bar
The staff are friendly and attentive, one thing I liked about this resort, is that your able to serve yourself the non-acoholic drinks, which avoids lineups which we encountered at other resorts,

Lobby Bar:
The staff at the Lobby bar are great,

Buffet Restaurant,
Eggs or Amlets, are cooked in front of you to your liking, and if you tip him, chances are he'll put your eggs on the cooker - cooking for you the next morning, as soon as he sees you coming, and to your specifications.
Overall, the staff are friendly, and really try to make your experience positive,
If you try to learn a few spanish words, or simple phases, it may make your experience that much better,
For dinner, there is a good selection, it seemed like they try to cater some meal options to which countries people came from on average. If anything I ate too much, and my fusy Children, got by ok.

Rooms:
The rooms were clean, well kept, no bugs, and everything seemed to be restocked daily. We had ajoining rooms this time, there is a king bed in one junior suite, and the next room beside it has two double beds. My daughter found the her bed a little firm, but we all got a good sleep. There is a safe in the room, which you can key in your own electronic code. We stayed in villa 7 which is a 3 story building. If you leave a tip daily for the maid (put it on your pillow), it may make a differnace on some fancy cute artistic creations on your bed. Our maid was great.
TIP/NOTE: My experience is that the fridge in the room is enclosed in a part of the TV cabinet, and the beverages seemed to stay colder if you leaved the wooden door open.



Overall, I love this place, there is just something about this Resort and location that just seems special! And even though I like to adventure to different places, this is one resort that I will definetley go back too.

Some of the following people who made our stay at this resort more enjoyable are: Carlos, (he is very busy, and a great guy and good at what he does), Anna at the buffet is a sweatheat, and a great worker. Rosanne at the lobby bar is awsome. And I forgot to remember the guys name making the eggs for breakfast, he really tries hard to remember what you had the day before. and Charlie at the beach... created "smiles"!


I have no complaints, only good memories.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank s G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, January 3, 2013
Dear Guests,

Thank you for sharing your great experience in Grand Bahía Príncipe El Portillo with all Tripadvisor users.

It is a great honour for all the Bahía Príncipe Team to hear that your expectations have been exceeded because of the high standards of service and the friendly staff. Getting the best satisfaction of our guests is always our main goal. We are happy to know that we have achieved it with you.

Hoping to welcome you in the future.

Best Regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Gran Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, NY
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 28, 2012

I'm a little late writing this review but its never too late to say something nice! Went there with my mom, just the two of us, and were treated like royalty from the moment we got there til the time we left! Everyone who works there gave great service. They truly take "service with a smile literal". Only difference is their smile is sincere! All the staff from dinner: (Eliseo, Jose, PETER!! And the rest at the buffet. All of Entertainment: (Rosa, Ariel, Charlie, & Leiny!!) and the rest. Disco: (Manuel). On the beach yes there r vendors... Jonathan has the best deals on everything!!!!!!!! I wish them all the best for next year and many more to come. I hope to one day return either with my mom or a group of friends.
Even though there were a lot of couples.... I had just as much fun being single. I stayed a week and that wasn't enough. Then again a week is not enough for any vacation. :-)
The only bad thing is the timeshare people can be a little annoying...everyone has their own way of avoiding them or getting out of doing the hour "raffle" tour whatever they call it.
Enjoy ur vacation!!!! :-)

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank truthfulBrooklyn_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review, December 29, 2012
Dear Guest,

On behalf of the entire Grand Bahia El Portillo team I would like to take this opportunity to thank you for the reviews regarding your stay at our hotel.

We are very happy to hear that you had a wonderful time, in which you enjoyed your room, food, a la carte restaurants, beach and the good service of our staff, especially for mentioning Eliseo, Jose, Peter, Rosa, Ariel, Charlie, & Leiny and Manuel; we will forward your comments to all of our team.

We thank you also for recommending our hotel and for advice to all of our future guests. It will be wonderful to welcome you again and give you the good service you already know.

Best regards,

Kisha Rodríguez Then
Jefe Calidad & Customer Service
Gran Bahía Príncipe El Portillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe El Portillo

Property: Grand Bahia Principe El Portillo
Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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