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Pestana Grand Premium Ocean Resort
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Reviews (2,101)
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1,320 - 1,325 of 2,101 reviews
Reviewed December 4, 2012

I have been visiting this hotel since new and the quality of furnishings is still as good as when built. The cleaners change towels and bedding more frequently than any other hotel I have ever stayed in. There is always a quiet corner where you can find peace to read a book. Very few children stay in this hotel which means the peace is never interrupted. The views are spectacular both towards the mountains and to the sea. The frequency of both the hotel bus and the public bus is reliable. The only drawback is the price of the restaurants in the hotel but there are plenty of other restaurants nearby which offer cheaper meals.

Room Tip: Rooms on the South West side offer good views of the sea and also the mountains. They get the evening sun but must be at the end of the hotel near the sea. The rooms facing the sea direct and near the cafe can be noisy.
  • Stayed: November 2012, traveled as a couple
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1  Thank Margaret838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded December 9, 2012

Dear Guest,
Thank you very much for visiting us.
We were glad to hear from you that, the Grand still have the facilities and environment to provide you a relaxed holiday. Even with all the efforts we made, regarding the F&B services we found it really hard to compete with the services provided outside of the Hotel, which are many.
We hope to see you many more times at the Grand, until there we send our sincere regards and wishes of a saint Christmas and a Happy New Year to you and all your family.
Maria da Paz Garcia
Diretora de Zona/Complex Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

We had a fantastic week staying at the Pestana Grand despite the bad weather, the week turned out to be half term, and the swimming pool in the spa was used by children playing games, but the spa was great, the hotel immaculate, the room was so clean and cleaned often with clean towels. I would love to go back - the outside pool was great, but unfortunately due to the weather we could only swim in it once. We enjoyed the "happy hour" and then a walk to a local restaurant for a lovely meal, We cant comment on the food as we didnt take advantage of the hotel food at all. We brought our breakfasts from the local supermarket and enjoyed eating this on the balcony. THe free bus into Funchal each day made it such a pleasure to go into Funcal, although you should walk at least once. THank you Pestana, a great holiday.

Room Tip: Sea Facing Rooms are great.
  • Stayed: October 2012, traveled as a couple
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1  Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded December 4, 2012

Dear Guest,
Thank you very much for joining us.
We were glad to know that the facilities and service provided in general at lti Pestana Grand Hotel were up to your standard and satisfaction. Madeira itself is known by its microclimate, which it is possible to experience rain and sun at the same day.
We hope you had a safe flight back home and wish to see you soon in Madeira.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012 via mobile

Great hotel. Good value as we were there in low season. Upgrading to a seaview room is definitely worth it. Rooms are quite big and clean. Staff were friendly. Breakfast was excellent. Drinks etc in hotel were expensive but there are lots of bars and restaurants around. There is a free shuttle bus into Funchal which takes about 10 mins and a taxi is 7 euro.
Was disappointed in the massage I had in the hotel but otherwise j would recommend the hotel to all ages.

  • Stayed: November 2012
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1  Thank Julie1081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded December 4, 2012

Dear guest,
Thank you very much for your feedback regarding your recent stay with us.
The Grand is located in a priviledge area and nice views to the sea can be achieved, specially from our front sea rooms.
I regret to hear that you were not satisfied with the service provided at our Health Club, next time we would appreciate if you could inform us what happened.
With Wishes of Merry Christmas and a Happy New Year
Maria da Paz Garcia
Diretora de Zona/Complex Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

Just returned from a weeks stay at The Pestana Grand.
A wonderful hotel. Very clean, organised and staffed by wonderfully friendly and helpful staff.
Our suite, room 2021 was immaculate, very spacious and had 2 balconies both with excellent sea views.
Bed very comfy and bedlined changed frequently during our stay.Our chambermaid was wonderful. looked after us so well and became 'a friend'..........
Breakfast was sensational... so much variety . and even had sparkling wine to offer.Greatly appreciated as we were on honeymoon.
Flowers, bowl of fruuit and a bottle of bubbly on ice on our arrival, then flowers from our wonderful Classic Collection rep.
We stayed half board and the evening meal was fine, but alas not as much seafood offered as we thought there might be.Not a problem though as there were plenty of options to choose from.
There is an excellent seafood restaurant on the 'prommenade' to the right of the hotel nr to the supermarket.
Supermarkets are cheap and wonderfully stocked for wine, beer etc.We used 2 .. the one beforementioned and the one in the shopping centre up the hill.Aprox 5 mins walk away.
Lots of pools to choose from, and no sunbed 'hugging' at all.Pool areas also immaculate.
Reception staff very helpful, and always polite and smiling.
A good tip is to book a taxi to take you on a tour.We did this twice... One a full day.. She picked us up at 10am and we returned at 5.30pm. Cost 120e... which we enjoyed greatly.Our driver Theresa spoke excellent English, and was a fountain of local knowledge.And a great personality.Ask for her she is fantastic.Took us to a great place for lunch.... we liked her so much we asked her to join us.
Worth a visit is the market in Funchal, bit overpriced but worth it for the experience.Fruits I have never heard of !!!!!!!!!!!!!!!!
We walked into Camara da Lobos... took about an hour, but worth it.
A lovely fishing village. BEWARE though.. the cafes on the side of the harbour are VERY expensive. 2 orange juices cost us over 10euros.Better to go behind into the back streets. Look at the litle fishermans chapel, and grab a drink at BAR FILHOS D'MAR... inexpensive and they cant do enough for you.. even posted our postcards for us.
All in all we loved Madeira, the people, the food.
BUT The Pestana Grand made our holiday and I would certainly reccommend it.We hope to return in the spring.
By the way.. the weather .... 5-12th Nov was wonderful.. we came home tanned. and very happy.
Thanks to all the Pestana Grand team.....

Room Tip: 2012, a suite.HUGE large longe, large bathroom and lovely bedroom.
  • Stayed: November 2012, traveled as a couple
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1  Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded November 17, 2012

Dear Guest,
Thank you very much for joining us. It was with pleasure that we received you in a such special occasion as honeymoon is. The best you can take from your holidays, is when all environment combined result in your total satisfaction, i'm glad we accomplish that. It is a plus for us to hear such nice comments regarding our staff in general, and attention to detail. We all hoped that you have taken with you good memories to last and to remind in your future.
Wishing you all the best.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

we chose this hotel because of the salt water pools, it was an excellent choice , as Funchal seemed to be constantly shrouded in dark clouds, we were bathed in brilliant sunshine in Ponta da Cruz . Good restaurants within walking distance and very helpful staff made this hotel a very good choice. it was also very peaceful and spacious,breakfast was excellent and Carmina in reception was really very friendly and helpful.

  • Stayed: October 2012, traveled as a couple
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Thank U3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded October 31, 2012

Dear Guest,
Thank you for joining us!
We truly believe that the Grand is located in a privilege area with the most amazing views to sunset, among with a peaceful atmosphere near to the promenade.
We will share you good recomendations with our staff, specially with Carmina.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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