My new husband and I came to Tulum for our Honeymoon. We wanted to split our visit between 2 hotels for the 6 night stay so as to see different sides of Tulum. I'm so glad we were only limited to 3 nights at Jashita. We would have left a day earlier but unfortunately our room was paid for in full.
Jashita is like staying at someones house who you don't know and it was very awkward all of the time. Upon arrival there was a half naked photoshoot for a German magazine happening in the lobby. We literally had to shimmy by and step over equipment to see the rest of the hotel. I have to say that this started that "awkward" vibe. It felt like we were crashing someones party. The entire time we were there they had the "good" tables at night and took over th small beach for their grilling party. It was obnoxious and invasive. At the hotel I work at there is a no professional photography policy because we don't want guests to feel like they're invading a space and we want them to feel comfortable to have a good time. For as luxurious and secluded Jashita makes itself sound it was not that experience at all.
There was also a property being built next door so every morning began with hammering and drills. This all would have been alright if the hotel had been more accomodating about it but alas we were the last priorities on their list. There was hammering at 7am, 2pm and all till it was too dark to work outside.
Jashita's website gives a very "luxury" feel on the website but the amenities are not very luxurious. For instance the mini bar in the room consists of 2 cokes, 2 beers and water. and no room service. When we asked to order something from the restaurant and if we could take it to our room they looked at us like we were talking gibberish. Now, I work front desk at a very popular hotel and while I don't expect everyone to have amenities like ours I at least expect a fridge that keeps things cold! The fridge was barely cold.
The "famous" restaurant was very disappointing. Tasty food came at a serious price and it wasn't available after 10pm. Jashita is about a 15min cab ride from Tulum and any proper beaches. We were literally stuck there with nothing to do. No room service. No bar. No beach to swim in. We didn't even want to hang out in the lounge it felt so awkward. The kitchen staff was friendly enough but they don't have very good proceedure down. I ordered coffee one morning and the waiter told me he would put a splash of bailey's in it complimentary. I only agreed when he said it was on Jashita. It turns out he misspoke and managment got upset with him. But INSTEAD of taking responsibilty for their staff they came up to our room after breakfast to retrieve payment for the Bailey's. It was very offensive.
We finally had to take a $10 taxi ride to town to get snacks at a grocery store since the minibar was horrible and there was no room service. We hoped that we could at least just hang out on the beach our 2nd day and relax. The beach was the biggest disappointment. The beach is covered with seaweed.
Do not stay here if you have any interest in wadding out into the water for a swim. Unless you would like to step on rocks and get cut up with coral reef. There is a reason there aren't any good pictures of the beach on their website. We had to kayake out into the ocean in order to find any decent swimming.
I love boutique hotel and I work at one and this one was more like a weird guest house. They made no apologies for the constant construction, the being bombarded with a photoshoot, and we were left high and dry. And there was only someone at the front desk when they were expecting an arrival or departure. If you have any questions before then-goodluck.
It's a small property and while it might have a few rooms the property is really only big enough for 1 group of people.
Jashita is pretty, private and very new. They have a lot of work to do and a lot of kinks to iron out before they call themselves luxury.
- Official Description (provided by the hotel):
- This small eco friendly luxury Hotel is bathed by the colors of the Caribbean nature, the gentle aromas of bougainvilleas and the turquoise Soliman bay. The beauty of this bay is not only its heartbreaking color but also being probably the most protected bay of the Riviera Maya. This allows you to swim and snorkel safely all year long. Let yourselves feel free and enjoy this miracle of nature that lies in front of your eyes. ... more less
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- Also Known As:
- Hotel Jashita Mexico/Soliman Bay