Hotel Jashita really is a unique experience, unlike any other hotel. My wife and I stayed here for four nights in July 2012 for part of our honeymoon. We booked the Nefertiti room and it was amazing. The two decks were stunning. The view was better than we had even hoped for. The staff had a bottle of champagne waiting for us with chocolates when we arrived in our room. They also stood there watching us while we drank the champagne and ate the chocolates which was a little awkward.
The beach was as described below. We had water shoes which made all the difference in the world for ability to get around. The snorkeling was wonderful. We did not take advantage of as many of the water sports as some have.
The restaurant was very high quality. I'll note some service issues below, but taste and quantity of food was excellent. The restaurant was fairly pricey, but that is expected from a hotel of this caliber. The breakfast service was stellar every morning. Delicious and well staffed.
Now for the parts that were a bit disappointing:
1) Service - we found that the restaurant service varied from usually excellent to very disappointing. Unfortunately, our first night, we went down for dinner and sat away from the only other table there at the time, which I believe was one of the owners' families. My wife and I waited 20 minutes before even flagging someone down to place our drink orders. It was the first night there, so we didn't want to make an incident of it. On another night, they brought us the wrong change and it took several explanations and persons talking to to explain we had been shorted by approximately 80 pesos. They corrected it, but still, it was disappointing to have to be in business mode while on my honeymoon. Lastly, and this is quite subjective, but ordering drinks was a consistently awkward process. The bar was rarely staffed, and they almost seemed surprised that we wanted drinks directly from the bar to take up to the room or outside. On our honeymoon, I would expect not to be looked at strangely for having a beer in the afternoon.
2) Room - As mentioned, the room was gorgeous. However, it was very hot. We ran the A/C as low as it would go all the time, and it never got below the mid-80s. The sheets are some type of material that are very hot. I understand from previous postings and responses from the hotel that they are a very high quality and I'd agree, but they are very hot nonetheless. And we had similar incidents with lizards coming in through the unsealed roof as mentioned by one reviewer. Lastly, the mosquitoes were terrible. I understand the hotel cannot do much about this, but with the open air nature of the roof and the gaps between the walls and the roof, mosquitoes were everywhere. Our only solution was for me to "hunt" them every night before we went to sleep, by carefully searching our room and routinely killing 8-12 per night.
I understand it is eco-friendly, but uncomfortable is uncomfortable and when paying as much as we did, I'd expect to have a room without heat, lizards, and mosquitoes. But my wife and I wanted a boutique hotel away from the touristy areas of Tulum and Cancun, and we did get that.
- Official Description (provided by the hotel):
- This small eco friendly luxury Hotel is bathed by the colors of the Caribbean nature, the gentle aromas of bougainvilleas and the turquoise Soliman bay. The beauty of this bay is not only its heartbreaking color but also being probably the most protected bay of the Riviera Maya. This allows you to swim and snorkel safely all year long. Let yourselves feel free and enjoy this miracle of nature that lies in front of your eyes. ... more less
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- Also Known As:
- Hotel Jashita Mexico/Soliman Bay