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Coolum Beach Resort
Ranked #4 of 4 Hotels in Coolum Beach
Reviewed April 15, 2013

Booked for 4 nights - would have checked out upon entry but the trip was for the kids to go to the beach and other attractions so it was not worth our while to go early due to costs of cancelling. The fridge did not work and had to be replaced. The room was so dirty we spent 4 hours cleaning it on the first day. All the dishes in the apartment had to be washed in the dishwasher before using them. The unit was old and outdated. Gives you an uncomfortable feeling due to the rug and cushions being stained and dusty. Very uncomfortable for that length of time, and with the amount of money you had to pay - definitely not worth it. The electric BBQ does not heat up enough to cook and had to take the half cooked food to the unit and try and cook it in batches in the fry pan and electric fry pan. Very bad, will not go back...ever.

Room Tip: There are no lifts so don't think about staying there if you have a family as you have to walk u...
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  • Stayed: April 2013, traveled with family
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1  Thank Brett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoolumBeach, Manager at Coolum Beach Resort, responded to this reviewResponded April 18, 2013

Thank you for your feedback on your recent stay at Coolum Beach Resort.

It’s certainly disappointing to note your unsatisfactory experience, and we regret not being able to rescue the situation by offering you i.e. another apartment.

Coolum Beach Resort is situated only 50 metres to the beach so we are glad that we could help with the close proximity for the family to enjoy this part of your stay.

The stainless steel fridge was only 3 weeks old and when informed it was not working properly and on inspection, a technician was phoned immediately. On request by yourselves we moved a fridge from another apartment for your stay.

We have noted your constructive feedback on the cleaning and we will monitor this aspect more closely however we would have attended to any issues immediately if brought to our attention.

We have noted your comments on the Electric BBQ which we have recently tested and appear to be working fine now however we apologise if it did not meet your expectations. We do also have two Gas BBQ’s on site which may have resolved the issue or we could have helped with the use of the Electric BBQ if notified of problems.

Our Resort is a walk-up which is clearly stated on our website. We do have ground floor apartments, in fact four 2 Bedroom Townhouses . If there was a problem with stairs and luggage, we are always happy to assist and give a helping hand when needed.

We are always looking for feedback to improve our guest experience. We have taken your comments on board.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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43 - 49 of 55 reviews

Reviewed October 25, 2012

Every year, I spend at least a few days here - and I keep coming back over and over.

The location is brilliant, and it's a "home away from home".

My favorite part of the whole trip is waking up and looking out over the ocean each day.

The staff here are friendly and courteous - although we only see them at the start and end of our trip.

Undercover parking means the car is always cool to get into.

There are plenty of great cafes and restaurants nearby. And Noosa or Mooloolabah are only a short (and scenic) drive away.

  • Stayed: January 2012, traveled as a couple
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2  Thank Brent H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012

My parents booked this for a holiday with me in a 2 bedroom suite. What a bad decision, the room was dark and smelt and hadn't been aired for months. We tried to change our booking once we saw the room. Even though we hadn't even used the toilet or touched the bed they charged us $245 for the cancellation (1 night according to them). The new Palmer report down the road only charges $195 so they are thieves in my opinion.

Room Tip: Go to the Coolum Beach Retreat to get a decent stay with great rooms.
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  • Stayed: July 2012, traveled with family
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Thank wathend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoolumBeach, Manager at Coolum Beach Resort, responded to this reviewResponded August 13, 2012

Thank you for taking the time to provide your feedback regarding our Resort. We were disappointed that you did not wish to stay with us.

As the first apartment which was a 2 Bedroom Townhouse was not acceptable due to the kitchen/living area being upstairs we immediately transferred you to another apartment where you appeared to be happy. After some time however you then changed your mind and decided that one bathroom was not convenient for three guests to share and wanted to leave offering us one night payment to do so.

Your offer of paying for one night stay was accepted by us because you wished to cancel the rest of your stay. For cancellations with less than 14 days notice, we are not obligated to refund the deposit paid and any early departures we are not obligated to refund any moneys paid.

We had asked was there any problem with the room and was told it was only the fact of the one bathroom issue.

This apartment had not been aired that morning ready for guests as we normally do, as we were not expecting guests to use this apartment that day.

Again, thank you for your input as all feedback is important to us, be it good or bad.

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Reviewed July 9, 2012

We got a special deal for a three night stay of about $100 per night for a one bedroom apartment. In this area that is a very good deal. The location is excellent, the staff are friendly and helpful and the facilities are fine. We did not try the pool or spa but others were in it nearly every time I went past. The pizza restaurant downstairs served excellent fare for reasonable prices (10% discount for resort guests, too). So for the price, this was pretty good.
On the downside, the bed was very firm (for me) and the buildings and facilities are showing their age, especially the bathroom. Also the carpark was underneath and we were on the first floor and the stairs are steep and narrow. Parking outside reception is almost impossible, so it is downstairs to reception, then back up to the car (it is built on the side of a steep hill) and up again to the room.
For the price, and proximity to restaurants, surf and the rest of the Sunshine Coast, it is very good. I would stay there again.

  • Stayed: June 2012, traveled as a couple
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1  Thank samedlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2012

I have just had 4 days at this hotel and had a wonderful time. The owners were very friendly and the location of the hotel is excellent for the beach, shops and restaurants. The coffee at the art gallery next to the hotel is also excellent.

Highly recommend this hotel for an affordable and enjoyable holiday.

Room Tip: Ask for a room with a view of the beach... It's worth the extra.
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  • Stayed: February 2012, traveled with friends
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2  Thank Karina1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2012

Hi,

We took a few days away from work to go to the best beach retreat ever. COOLUM.

What a great spot. The beach, sheltered and interesting not only for swimming and relaxing but great beach walks. The mountain lush and green, the lookout, the private cove all with in walking distance of each other. Restaurants were great even though we prepared a few meals in the unit. The accomodation was so close to everything too.We had a 2 bedroom unit. Clean,spacious, fresh and comfortable and with great views off each room.. Another couple of days stay and we would have been converted to a beach lifestyle. We will be back.
Thanks Kathy for for your assistance.

Fiamma

  • Stayed: January 2012, traveled with family
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Thank ASTURIAS051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2011

I stayed here for a week. Very good location from the beach, 50 mtrs away, same with the shops, cafes supermarkets a 10 walk. The apartment rooms were very spacious, bathroom had a great shower in and plenty space. I enjoyed this place and would recommend.

  • Stayed: November 2011
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1  Thank thygraff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coolum Beach Resort

Address: 7-13 Beach Rd, Coolum Beach, Queensland 4573, Australia
Location: Australia > Queensland > Sunshine Coast > Coolum Beach
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 4 Hotels in Coolum Beach
Price Range: $80 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Coolum Beach Resort 3.5*
Number of rooms: 16
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