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“Disappointing and run down accommodation. Not worth it.”

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Coolum Beach Getaway Resort
Reviewed March 15, 2011

When we arrived, there was no one at reception. We called the number on our booking and also the number at the reception and there was no answer. We had to wait for about an hour before we could check-in.
While the owner seemed quite friendly, he seemed more interested in hanging out with some of the other guests that were there (probably regulars).
I guess the most disappointing thing was the room, for the price that we paid. It was a 3 bedroom apartment, but the living area was very small and not very comfortable. There was only one 2-seater couch and two 1-seaters, and they weren't exactly comfortable/relaxing.
The bathrooms/kitchen were actually not very clean when we got there. With dust/dirt in the corners and the tiled floor was sticky so I had to mop the floor. The toilet seats were broken and one of the major problems I had, was that the smoke/fire alarm had actually been disconnected. When we mentioned this to the owner, he said that the systems were currently being upgraded and did not really apologise. I think it was actually illegal for them to let us stay in a room without a smoke alarm.
The washing machine did not work very well as it got stuck all of the time in the middle of the cycle.
Another major issue we had was with the dvd rentals they offered. We went to borrow dvds and they were actually pirated/bootleg dvd copies. Ummm... I think that is illegal, not to mention terrible quality.
Also, although the booking said free broadband, it was only a 300MB limit.
As it was raining almost the whole time, there really wasn't a lot to do, so not really being able to relax in our room was kind of annoying. The spa is an outdoor spa and has been modified so that it is actually quite unpleasant when you turned the bubbles on. Although the pool said heated, it was actually quite cold, especially considering the weather. There was also only 1 bbq area, so if that was taken, you were confined to your room or a very long walk or drive to a park with those facilities. The balcony was very tiny and did not have any shelter. The other problem with the bbq/pool area was that the owner was often there smoking. This was very unpleasant for those of us trying to enjoy the pool.
It's actually quite a distance to get to the swimming area on the beach, and just to get to the beach, you do have to walk across a busy road and then through the bush.

Anyway, I guess our holiday was affected by the rain, but it was made even worse by disappointing accommodation. We didn't really feel disappointed when we had to leave a day early. It was kind of nice to go home.

  • Stayed: January 2011, traveled with family
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3  Thank kdsauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
getawayresort, Manager at Coolum Beach Getaway Resort, responded to this reviewResponded April 8, 2011

We were disappointed to read your comments, as this is our first negative review in 2½ years of being the Management Rights Managers at Coolum Beach Getaway Resort. We pride ourselves in providing clean units and friendly service to our guests. We have a high percentage of return guests, who we do make a point of spending time with, and the feedback we have received to date has been overwhelmingly positive.

Check in time is from 2:00pm unless prior arrangement for an early check in has been requested and confirmed.

As there is not any record of the complaints you have made being mentioned during your stay or when checking out, it is impossible to address this review satisfactorily. It is unfortunate that the weather this summer has seen excessive rain, making it difficult for guests to enjoy the beautiful areas Coolum Beach and the Sunshine Coast offer. However, we would be happy for you to contact us to discuss your review more personally.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (57)
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51 - 57 of 57 reviews

Reviewed November 27, 2010

We loved our stay at the getaway report apartments, and this is despite the fact that the toilet and washing mashine were leaking and that they only managed to get the spa fixed at the end of our 5 day stay here. Murray was so helpful in getting our problems fixed that I can't bring myself to not recommending this place because of him. Sure they may need to replace a few things that are starting to show its age but we just loved the location, within walking distance to the beach and shops. Plus, as there weren't many guests staying over during that time we had the bbq are basketball courts to ourselves during the day. Loved it

  • Stayed: July 2010, traveled as a couple
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Thank girl_jedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2010

We booked several rooms here as my daughter got married at Coolum so had extended family staying as well. Carmel and Murray are wonderful managers. Nothing was too much for them to do and their friendliness was just a breath of fresh air. We hired 11 out of 14 units and did not have one complaint only compliments from all who stayed. Rooms are beautiful and clean, wonderful communal area to mix, swim, bbq. Just a lovely place to holiday. We WILL be back.

  • Stayed: September 2010
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Thank moretimeforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2010

Coolum Getaway Resort is a lovely set of quiet units that are great for the family. It has a good kids pool and half tennis court and only 5 mins walk to the Beach and most amenities. They are also within easy driving distance to attractions and major shopping centres. The rooms are comfortable and with 3 young children they have enough space and all the amenities we needed.. One of the best assets of Coolum Getaway Resort are the managers, Carmel and Murray. They are lovely to deal with, helpful and accomodating, and maintain the units and facilities very well. It is always clean and well maintained. I would recommend Coolum Getaway Resort to anyone. Especially those with a family. It is great value for money and we always have a great time!

  • Stayed: September 2010, traveled with family
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Thank DonnaL13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2010

This resort is run as a real family friendly holiday complex. The units themeselves are very comfortable and are all built around the central pool, a short stroll from beautiful Coolum beach. Our 3 children had a ball, and we had a chance to relax and unwind.

It was that good, we booked in for next year again before we left!!

  • Stayed: September 2010, traveled with family
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Thank gkl7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2009

My wife and I enjoyed our stay here thanks to the good value, modern clean apartment and grounds plus the friendly service. The apartment was very clean with all modern conveniences like a fully equipped kitchen and laundry. Even a lock up garage for the car. We had the unit upper left of the driveway and the garage was suitable for a small car - a larger one might have to do a few turns to and fro to get into the space. We used Wotif to search for places in this town before we left Rainbow Beach - one of our requirements was free or at least very cheap wireless internet - that site is handy and narrowed down our price range very well. They gave us a room near the office so the 'net connection was no problem and free. We don't abuse the privilege - it's ideal for keeping up with email and looking for the next pace to stay. The pool and spa are very clean - the whole complex had a well cared for appearance. Bed was very comfortable. The unit was a 2 or 3 bedroom with the unused rooms locked of course - there was plenty of room for us two. Even a road facing balcony. No sea views though but it does not matter. A 5 minute walk to the beach and maybe 10 to 15 or so into the town centre. I forget the nightly rate so it must have been good - we paid the Wotif rate in cash. I wish finding a similar good value, clean, modern place in Brisbane was this easy! We'll be on the Sunshine Coast again this year and if needing a place to stay anywhere near Coolum will definitely call here first. Thanks - Tony and Anita.

  • Stayed: November 2008, traveled as a couple
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Thank Kiwitonita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2009

A perfect place to relax and recharge - Carmel and Murray have a lovely place and are delightful hosts. Our room spacious, clean, and well-appointed (with free internet and our own parking!), the pool was great for that evening swim, and the atmosphere was relaxed, friendly, and helpful. Right in town, with an easy walk to everything. We have stayed there twice and will definitely return.

  • Stayed: April 2009, traveled as a couple
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1  Thank MauiTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coolum Beach Getaway Resort

Address: 3-7 First Ave, Coolum Beach, Queensland 4573, Australia
Location: Australia > Queensland > Sunshine Coast > Coolum Beach
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 18 Specialty Lodging in Coolum Beach
Price Range: $99 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Coolum Beach Getaway Resort 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
Coolum Beach Getaway Resort on the Sunshine Coast says it all the perfect holiday destination. Affordable rates for that planned "getaway" or that last minute Sunshine Coast visit; a destination for families, couples or groups. Spacious fully self contained, self catering, 1, 2 and 3 bedroom air conditioned holiday accommodation apartments. A quiet setting, yet only a short stroll and you will be at the beautiful patrolled beach or at one of the many cafes to enjoy a meal or a coffee!!! ... more   less 
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