When we arrived, there was no one at reception. We called the number on our booking and also the number at the reception and there was no answer. We had to wait for about an hour before we could check-in.
While the owner seemed quite friendly, he seemed more interested in hanging out with some of the other guests that were there (probably regulars).
I guess the most disappointing thing was the room, for the price that we paid. It was a 3 bedroom apartment, but the living area was very small and not very comfortable. There was only one 2-seater couch and two 1-seaters, and they weren't exactly comfortable/relaxing.
The bathrooms/kitchen were actually not very clean when we got there. With dust/dirt in the corners and the tiled floor was sticky so I had to mop the floor. The toilet seats were broken and one of the major problems I had, was that the smoke/fire alarm had actually been disconnected. When we mentioned this to the owner, he said that the systems were currently being upgraded and did not really apologise. I think it was actually illegal for them to let us stay in a room without a smoke alarm.
The washing machine did not work very well as it got stuck all of the time in the middle of the cycle.
Another major issue we had was with the dvd rentals they offered. We went to borrow dvds and they were actually pirated/bootleg dvd copies. Ummm... I think that is illegal, not to mention terrible quality.
Also, although the booking said free broadband, it was only a 300MB limit.
As it was raining almost the whole time, there really wasn't a lot to do, so not really being able to relax in our room was kind of annoying. The spa is an outdoor spa and has been modified so that it is actually quite unpleasant when you turned the bubbles on. Although the pool said heated, it was actually quite cold, especially considering the weather. There was also only 1 bbq area, so if that was taken, you were confined to your room or a very long walk or drive to a park with those facilities. The balcony was very tiny and did not have any shelter. The other problem with the bbq/pool area was that the owner was often there smoking. This was very unpleasant for those of us trying to enjoy the pool.
It's actually quite a distance to get to the swimming area on the beach, and just to get to the beach, you do have to walk across a busy road and then through the bush.
Anyway, I guess our holiday was affected by the rain, but it was made even worse by disappointing accommodation. We didn't really feel disappointed when we had to leave a day early. It was kind of nice to go home.
- Official Description (provided by the hotel):
- Coolum Beach Getaway Resort on the Sunshine Coast says it all the perfect holiday destination. Affordable rates for that planned "getaway" or that last minute Sunshine Coast visit; a destination for families, couples or groups. Spacious fully self contained, self catering, 1, 2 and 3 bedroom air conditioned holiday accommodation apartments. A quiet setting, yet only a short stroll and you will be at the beautiful patrolled beach or at one of the many cafes to enjoy a meal or a coffee!!! ... more less
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