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“Good all round”

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Quality Hotel Wangaratta Gateway
Ranked #1 of 10 Hotels in Wangaratta
Certificate of Excellence
Melbourne, Australia
Level 5 Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good all round”
Reviewed March 8, 2014 via mobile

Good facilities - nice size pool, spa and restaurant. Lots of parking. Good size room and nice bathroom. Fantastic to have free wifi (very unusual in Australia) and loads of tv channels. Good location, quite central to town facilities and while on a main road, was very quiet.

Stayed March 2014, traveled with family
Helpful?
Thank Redrosehorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy L, General Manager at Quality Hotel Wangaratta Gateway, responded to this review, March 12, 2014
We are glad you choose to stay with us and you liked the amenities about the hotel and I am very pleased that you enjoyed the free wifi. We look forward to welcoming you again when you are in North East Victoria.
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295 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Any
English first
Melbourne, Australia
Level 5 Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 22, 2014

Great service at the gateway, the staff are very accommodating and attentive. Good Position. Surprisingly nice bathroom. Located very close to the centre of Wangaratta. Close to restaurants. The bed was a little firm however the room was quiet and comfortable so I had a good nights sleep.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy L, General Manager at Quality Hotel Wangaratta Gateway, responded to this review, March 12, 2014
Adrian, Thank you for the kind words. We do try to accommodate everyone which is why we are currently in the process of upgrading our bathrooms which I am glad to say we have nearly completed. Our staff are our biggest asset and we take great pride when we get great feedback about their service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Australia
Level 6 Contributor
89 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 30, 2014

we love coming back to the Quality Hotel Wangaratta Gateway, even if it is just for the one night on our way home to Melbourne. Our check in was super quick and friendly, as always. Our suite so cool and very welcoming on such a hot day. Everything spic & span, not a thread out of place. You're guaranteed a great night sleep in their beds!

Room Tip: A room on the 3rd floor at the rear, away from the swimming pool.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy L, General Manager at Quality Hotel Wangaratta Gateway, responded to this review, March 12, 2014
Thank you Denise for all of your great comments. We are very glad that you are a regular guest and I have passed your review on to the housekeeping department regarding how clean you room was.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 5 Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 14, 2014

We've stayed a couple of times at the Gateway, the first in a standard room and the second we were upgraded to a superior room in the new wing.

The Hotel offers a more city 4 star experience than a cosy country hotel, with underground secure parking and standards conforming to the Quality chain. The advantage is you know what to expect, the disadvantage is you won't find anything truly out of the ordinary. The big advantage of secure underground parking (which few of the older hotels/motels in town offer) is the reduced disturbance experienced when people leave in the mornings or arrive late a night.

The older sections of the hotel tend to look out onto the open pool and bar areas. This means the doors are only covered by the balconies and roof above, and this probably dates the experience somewhat. The newer and more expensive part of the hotel is far more private offering larger and more contemporary rooms at, of course, a higher price.

The real value of the hotel is in its staff who still manage to offer a country smile and genuine helpfulness. All staff we encountered were pleasant, inclining the cleaning staff, and they were all willing to offer help and assistance without hesitation.

The swimming pool is well maintained, as is the small sauna, and are well worth taking advantage of. The proximity of the bar and outdoor dining to the rooms, however, is a possible concern. On our first visit there was an event being held in the area which did result is some small noise intrusion. This was not a significant concern as the event wound up within a reasonable hour, we assume as a result of Hotel policy.

The location of the hotel could be more central, but it is close to a shopping precinct and a few hundred meter walk from civic gardens and reserves such as Kaluna Park in which you get a sense of Wangarrata's civic pride.

There is little doubt we will continue to stay at the Gateway. Wangarratta is a staging point for us on our to Melbourne and the hotel offers a reliable, comfortable, clean and courteous service at the end of day's travel.

Room Tip: Ask for a room away from the outside bar and eating area if an event is on.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zalton101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy L, General Manager at Quality Hotel Wangaratta Gateway, responded to this review, March 12, 2014
Thank you for such a extensive positive review. We were especially pleased with the excellent comments in regards to our staff being friendly and willing to help without hesitation.
We look forward to you staying at our hotel in the future.
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New Zealand
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 7, 2014

Lovely customer service, clean comfortable room. I love that we had a couch and table to sit at rather than having to sit on the bed. Aircon worked really fast which was needed! Would highly recommend this place plus the meals in the restaurant were fabulous!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7travelbug7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy L, General Manager at Quality Hotel Wangaratta Gateway, responded to this review, March 12, 2014
Dear 7travelbug7

Thanks for choosing Quality Hotel Wangaratta Gateway and giving us great feedback from your stay, we do appreciate you staying with us and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 3, 2014

We were there on new year's day. The check in service was really excellent and the receptionist was very helpful. We went to our room and were very impressed with how clean the room was including an immaculate bathroom. The food at the restaurant was very good with excellent and attentive service from all the staff. On checking out we were amazed that staff had gone to the trouble of cleaning our very dirty car windscreen - we thought that was a very special touch and we certainly be back again!

Room Tip: Not too close to swimming pool
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weejimmy1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy L, General Manager at Quality Hotel Wangaratta Gateway, responded to this review, January 18, 2014
Thank you for your excellent review and we are glad that you found us. I agree, cleanliness at a hotel is very important which is something we pride ourselves with. Also thanks for the wonderful compliments to our staff which have been passed on to all departments involved.
We look forward to you staying with us next time you are in North East Victoria.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 10, 2013 via mobile

From the moment of arrival when I was offered a complimentary drink, nothing is too much trouble for the staff there. The rooms are clean and comfortable while the food is of a high standard.
I travel a fair bit for work and stay at numerous hotels around Victoria and this would be my favourite.

Stayed December 2013, traveled on business
Helpful?
Thank Cheryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy L, General Manager at Quality Hotel Wangaratta Gateway, responded to this review, January 18, 2014
Hi Cheryl

Thank you for the fantastic review! I hope that you can stay with us longer next time you visit Wangaratta, we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Wangaratta Gateway

Property: Quality Hotel Wangaratta Gateway
Address: 29-37 Ryley St, Wangaratta, Victoria 3677, Australia
Phone Number:
Location: Australia > Victoria > Wangaratta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Wangaratta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quality Hotel Wangaratta Gateway 4.5*
Number of rooms: 76
Official Description (provided by the hotel):
Quality Hotel Wangaratta Gateway is a place our guests describe as 'their home away from home, where the experience is exceptional, the staff deliver above and beyond and the stay memorable'. Located in Victoria's High Country our AAA rated 4.5 star hotel offers 77 suites and apartments, Atrium restaurant - crowned the 2014 TAA Regional Hotel Restaurant of the Year, state of the art conference and event facilities, heated pool, spa, sauna and gym. Stay, dine, meet, celebrate and explore this very special part of Victoria. We look forward to welcoming you to our award winning hotel... ... more   less 
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Also Known As:
Quality Inn Wangaratta

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