Stayed at the millbrook in the quiet season - still expensive and I have to say the service was the worst that I have ever experienced.
Rooms were ok, but definately due for an upgrade, facilities you would expexct in a 5 star resort did not exist.
Upon arrival the receptionist let out that my partner had booked a massage for me, which he had specifically asked to be kept a secret. This alone was not major but add all the other things, such as the terrible service in the restaurant:- the waitress had no product knowledge, gave us no 'service' ie topping up wine or checking back on meals which you would expect from most places let alone a 5 star hotel.
At breakfast we were not even acknowledged!
You can have the facilities but if there is no service you have nothing!
I would not reccomend this hotel at all, its overrated and therefore expensive. Its only saving grace is the leisure facilities.
- Official Description (provided by the hotel):
- The five star resort encompasses 160 rooms, offering a variety of luxurious studios and suites, two bedroom villas, two, three and four bedroom cottages, and Fairway Homes, all designed to capture the history of the resort, the surrounding views of the golf course and mountains, and with complete privacy in mind. Millbrook Resort sets the standard for romantic getaways, golfing holidays and relaxing retreats – with a round of golf, lunch at the Hole In One cafe, a signature massage, and an evening at the award winning Millhouse Restaurant or Japanese inspired Kobe Cuisine, just one of the many ways to spend a day at Millbrook Resort. ... more less
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- Also Known As:
- Millbrook Hotel Arrowtown
- Millbrook Resort Arrowtown