We booked a great house (River Cottage) in Blenheim at Christmas time 2011 , but this year we had a terrible experience, with Settlers Cottage, in Arrowtown.
We booked 4 nights, but after inspection of the interior (bad bathrooms, small living area and garden fronting onto busy road) we were not satisfied.
We tried to negotiate a 2 night stay as a compromise , but this came to naught, and after a very unpleasant conversation with the owner, we moved onto better accommodation.
After not so much as enjoying a cup of tea at the cottage, the full account was deducted off my credit card = $880 Gratis!
We have subsequently been refunded for the one 1 bedroom rate of $150 (as a night was sold at this rate), but that is all.
I realise there are cancellation policies in place, but we were not satisfied with the accommodation, surely the money cannot just be 'taken?'
We are now taking the matter up with the Disputes Tribunal.
- Official Description (provided by the hotel):
- Set amongst a 1/2 acre of beautiful cottage gardens, the cottages all have an "Old World Charm" but with all the modern amenities you would expect. ... more less
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