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“Everything but the food... and some other things.”

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The Buenaventura Golf & Beach Resort Panama, Autograph Collection
Ranked #1 of 5 Hotels in Rio Hato
Certificate of Excellence
Reviewed December 24, 2013

Pros:
Rooms are beautiful
Hotel is beautiful
Spa was accommodating and nice
Staff is helpful
Cons:
Middle of nowhere
At $600/night not including wifi is ridiculous (I'm writing this from the lobby)
The food service was not good. Our first night we were seated, orders taken, theeeeen nothing. 30 min before we had to ask for bread, an additional 15 min before our appetizers arrived (3 being salads, and 1 being cold scallops from sitting out), our entrees came with overcooked shrimp, sea bass that had been left out so it was cool when it arrived, and overall no dish out of the 9 that were ordered had any qualities worth writing about. We will try other restaurants if we can.

  • Stayed: December 2013
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8  Thank Csjcbson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded October 7, 2015

Dear Sir or Madam,

Thank you for staying at JW Marriott Panama Golf & Beach Resort during your last trip to Panama.

I am very thankful for having brought to our attention the areas of opportunities you kindly detailed in your tripadvisor comments. It is only through the valuable feedback from loyal customers like you that we realize we are failing in satisfying our guest’s expectations.

We want to thank you on behalf of our Staff for your excellent and positive comments.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you better in the future.

Best Regards,


The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 - 371 of 815 reviews

Reviewed December 2, 2013

I've stayed here off and on and they really have made an effort on service. Unlucky that we were there on holiday weekend as the hotel at night was really noisy but what to do. Food has been very good and continues to be so. Golf next door is top rate, although the tennis court begins to look a bit sad.

  • Stayed: December 2013, traveled with family
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1  Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded October 7, 2015
Google Translation

Estimada Señora Susana:

Gracias por su reciente estadía en nuestro JW Marriott Panama Golf & Beach Resort.

Deseamos agradecerle el haber puesto de nuestro conocimiento las áreas de oportunidades que amablemente detalla en los comentarios de Tripadvisor. Es sólo a través de la valiosa información de clientes fieles como Usted que nos damos cuenta en dónde estamos fallando en satisfacer las expectivativas de nuestros huéspedes.

Realmente apreciamos el tiempo que usted dedicó para comentarnos sus preocupaciones y esperamos nos brinde la oportunidad de ser nuevamente sus anfitriones.

Un placer servirle,

Germinal Garcia
Gerente General

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Reviewed November 15, 2013

Just returned from a trip to Panama. Stayed at this resort which is in Ria Hato, about 115 kms from the Panama city airport. Drive was a bit of a hike (took almost 3 hours to get there) but the resort was beautiful and very enjoyable. The ocean beach is absolutely beautiful. The staff at the hotel were very courteous but less knowledgeable of things to do in the vicinity of the resort. All in all it was a great resort and very well maintained.

Room Tip: If you want to stay far from the buzzle of Panama city, this is the resort to stay at.
See more room tips
  • Stayed: November 2013, traveled with family
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3  Thank S K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded October 7, 2015

Dear Sir or Madam,

On behalf of the entire JW Marriott Panama Golf & Beach Resort family we would like to thank you for your recent visit.

I sincerely appreciate your valuable positive feedback which will assist us in our commitment to continuously improve our products and services.

Thanking you for your preference and looking forward to welcoming you back in the near future.

Cordially,

The Management

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Reviewed October 26, 2013

This is a great spot when you are ready to relax. We visited in August and many days we had the pools to ourselves. The resort is quite large and they offer bikes to get around..we arranged our own transfers so it was a bit less then 160.. We were only there two nights but I think if you stayed longer you may get tired of the food. There is a little store on the property which is great for lunch or if you want to get things for a light breakfast in your room.

  • Stayed: August 2013, traveled with friends
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1  Thank ttravelerbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded October 7, 2015

Dear Sir or Madam,

On behalf of the entire JW Marriott Panama Golf & Beach Resort family we would like to thank you for your recent visit.

I sincerely appreciate your valuable feedback which will assist us in our commitment to continuously improve our products and services.

Thanking you for your preference and looking forward to welcoming you back in the near future.

Cordially,

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

We stayed at this resort for three nights with two small children and loved it. The property is absolutely gorgeous. The pools are incredible, the beach is nice (though the black lava sand burns) and empty and the food is incredible. I had a vegetable sandwich that was superb and a tuna sandwich that was excellent as well. My husband's steak was great and all the breakfast breads were homemade and delicious. Even the sushi and miso soup were excellent.
We stayed in a one bedroom suite facing the lagoon and it was spacious and beautifully decorated with a great balcony and view. There was a coffee maker in the room and water was provided everyday. Housekeeping puts a chocolate on your pillow at night.
The staff was lovely. They opened the restaurants early for the kids at night and tried to accommodate us in every way. They even put cold water bottles in our drink holders in the car when we were leaving the property en route to Panama City.
The hotel was empty during the week- which we loved. I think it probably fills up on the weekends.
I can't recommend this hotel enough-- from the server who tried to teach my son to play the drums to the chef who visited us regularly each night while we dined ... everything was personalized and exceptional.

  • Stayed: October 2013, traveled with family
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4  Thank NJCV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded May 23, 2017

Dear Guest,

Thanks for the review. It is always a pleasure to see positive reviews on Tripadvisor; so we greatly appreciate it.

I look forward to welcoming you back in the near future!

Cordially,

JW Marriott Team

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Reviewed October 23, 2013

We live in Panama and decided to go here for the weekend. It is only a 1.5 hour drive from Panama City -- longer if coming from the airport. It is an easy drive, so rent a car and drive yourself. The resort is just what you would expect from a 5 star JW Marriott by the beach. The property is immaculate and the tropical flowers and garden are gorgeous. There must be at least 10 pools. There are many families and many couples, but never did it feel like kids were a bother nor did it ever feel like it was a couples only place. It was nice to see all the families and all the love birds doing there own thing.

The rooms are stunningly beautiful in an understated elegance kind a way. Huge sunken tub with a view to the outside. Very comfortable bed and crisp linens. Didn't have the troubles others mention with the tv. In fact, there were so many channels and a mix of English and Spanish, that i wondered what the complaint was about. We had the lagoon view room with a view of the ocean.

Food: The beef at this resort is all imported USDA prime cuts. I had a veal chop that was so fabulous that my wife asked for the recipe. The breakfast buffet is very nice and vey high quality, with lots of fresh fruits, eggs to order, waffles and crepes to order, etc. There is a swim-up bar with fabulous drinks -- request the local Abuelo rum instead of Bacardi. The burgers and buffalo chicken sandwich were wonderful.

My only complaint about the food is the so-called Japanese restaurant. It is fake Japanese. Everything is doused in cream cheese. I had the nigiri sushi plate and the sushi was OK, but certainly not fresh.

Service -- everyone is very well trained in true Marriott fashion. The best was Javier by the pool. He treated out little dog as good as a paying guest. Everyone was very sweet and helpful without ever being intrusive. Some people complained that service was slow. That was never our experience. We never waited more than 3 mins for a towel or a menu. Everything was spot on!
Well done! We will be back many times!

  • Stayed: October 2013, traveled as a couple
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3  Thank KhunChai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded May 23, 2017

Dear Guest,

Thank you for your glowing review. It is so motivating to know when we touch the hearts in our guest’s experience and I am thrilled to see your stay was just that. Hope to welcome you back soon.

Warmest regards,

JW Marriott Team

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Reviewed October 22, 2013

This is a gorgeous property, but I don't think it's worth a two hour (and $160) trip from the airport. Someone suggested that you could rent a car for far less money, but that may be a bit of a hassle in Panama (just check the Panama forum regarding renting a car at Tocumen). The service was very attentive. If you prefer white sand and calm waters, though, stick with the Caribbean.

  • Stayed: September 2013, traveled as a couple
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Thank MYu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia02, General Manager at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, responded to this reviewResponded May 23, 2017

Dear Guest,

On behalf of the entire JW Marriott Panama Family - thank you for your kind words- very much appreciated. We look forward to welcoming you back again.

Cordially,

JW Marriott Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Buenaventura Golf & Beach Resort Panama, Autograph Collection

Address: 340 Calle 3ra | Buenaventura, Rio Hato 0213, Panama (Formerly JW Marriott Panama Golf & Beach Resort)
Phone Number:
Location: Panama > Cocle Province > Rio Hato
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in Rio Hato
Price Range: $184 - $789 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Buenaventura Golf & Beach Resort Panama, Autograph Collection 5*
Number of rooms: 118
Official Description (provided by the hotel):
Set on the Pacific coast of Panama, The BuenaventuraHotel is a luxury destination resort member of Autograph Collection. The resort sits on 1,000 acres of natural splendor, nestled between rivers, lakes, lush vegetation, and pristine beaches. Blending old world glamour and tropical elegance, the resort is reminiscent of a Spanish hacienda. ... more   less 
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Also Known As:
Bristol Buenaventura Hotel Farallon
Bristol Bueneventura Santa Clara
The Buenaventura Golf & Beach Resort Panama, Autograph Collection Rio Hato

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