I stayed here with a large group for a wedding a couple of weeks ago. We all really enjoyed ourselves. There were a few mix ups with the rooms when we first arrived but this is to be expected with such a large group and they were quick to fix everything.
The service was great. The front desk staff were really friendly and you never had to wait very long to speak to someone. They never seemed to be short staffed. There was constantly someone serving you when you were at one of the bars or by the pool. When I checked in someone approached me with fresh juice, a really nice touch, especially when you have been travelling for that long.
The only complaint that I have is that whenever we called to have something delivered to our room it would take about 45 minutes or not come at all. This was especially frustrating since our room was not very close to the front desk.
This was my first time at an all inclusive resort so I didn't really have any expectations but I was happy with everything. For being such a new property they are doing a good job so far. When I checked out they gave me a card and ask me to write a review so that shows that they do value guest feedback
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- Also Known As:
- Hotel Riu Palace Costa Rica Guanacaste