The parking space is ridiculously small, so cars have to park on the street and sidewalks.
Check in is a mess, long lines, it is hot, smelly. The staff is ok.
Internet is not really free. Mobile coverage is inconsistent.
Food is OK. For breakfast there is a good variety of food, one nice thing is the juice station, fresh juices are made everyday. There is also fresh fruit, breads, eggs, pancakes... Lunch at the poolside is fast food, the place is infested with flies. Dinner is ok, but I feel food is greasy, desserts are the same everywhere, not really good. Well I guess that is what you get for an all inclusive resort.
The pool is so crowded... One afternoon they decided to have a bear drinking contests at the poolside where all the kids were (not appropriate), another afternoon they decided to do a kayak race and it got a somewhat dangerous with the families that were in the pool.
There are also a lot of bees which makes it dangerous.
Our room had a weird layout. One king size bed, one full bed. It was a family room. The water is not drinkable so you get bottled water in your room. There is "free" alcohol in every room (a bottle of vodka, rum, wiskey). There are no local TV channels.
Customer service not good, although the cleaning lady was very pleasant.
- Official Description (provided by the hotel):
- Opening winter 2009/10. Situated in northern Costa Rica, in Guanacaste. Located on Playa de Matapalo beach. Complimentary sun loungers on the beach. 6-storey main building. Surrounded by 35,000 m2 / 41,86 sq. yards of lush gardens. Closest village: Nuevo Colon. 13 km / 8.1 miles from various shops. 33 km / 20.5 miles from Liberia airport. Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Hotel Riu Guanacaste Costa Rica