Arrived and stayed for one night due to unforeseen circumstances. First it was very confusing to find because it is actually situated in Bail St.. So had to ring to find the Motel. Then arrived to a lovely room but very stuffy, and you could not leave the fan going when going out because your key is the electricity to the suite, so remained stuffy. The bedside lights were not plugged into the walls and only half the main lights worked, also dust and hairs in the bathroom. The spa bath was great! and the bed was extremely comfortable.
However the contract needs to be changed when unexpected death happens in the family! when vacating the Motel to go home found out we had to pay for the entire weekend we had booked for, my partner and I found this very disturbing.. Although we understood that how many nights you book for, is how many you pay for. No sympathy from the owners or understanding was very rude, infact the woman seemed to be accusing us of making up my grandfathers death and asked why we were on holiday if this family member was infact so sick.. which i found to be very disrespectful! We think the owners need to learn compassion for other human beings in times of need, rather than being rude and disrespectful. We also believe that any good Motel or any place where reservations are required would have understood the circumstance and only required the payment for when the room was actually used.
I would certainly not recommend this motel to anyone expecting an unexpected death in your family, which is anyone at anytime..
- Official Description (provided by the hotel):
- Set in a very popular and convenient location, the Boutique Motel offers its guests personal friendly service, peaceful surroundings, modern amenities, comfortable bedding and great showers.The important things in life when you are away from home. We are within walking distance to restaurants, supermarkets, takeaways,the local shopping centre, Saxton Sporting fields and the WOW museum. Just 9kms to the centre of Nelson City. For the very best deals & prices available contact the Boutique Motel directly. ... more less
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