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“Excellent hotel in Nelson”

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Trailways Hotel Nelson
Ranked #9 of 41 Hotels in Nelson
Certificate of Excellence
Wellington, New Zealand
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Excellent hotel in Nelson”
Reviewed August 24, 2014

I only stayed one night but it was really lovely. It was well equipped with everything I needed. The room was very clean and modern. The bed was lovely and comfortable. I had a room service sandwich which was nice and arrived very promptly. It is situated right in the city but is very quiet and by the river. Recommended.

Room Tip: Ask to be on the River side of the hotel rather than the car park side.
See more room tips
  • Stayed August 2014, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Miranda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, Front Office Manager at Trailways Hotel Nelson, responded to this review, August 26, 2014
Thank you for your lovely comments, it is always nice to hear guests have enjoyed
our location, and also that they have been well looked after by our staff.
We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Wellington, New Zealand
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 18, 2014

I have stayed at this hotel on many occasions over the last 5 years. Service is exceptional from the front desk through to all staff. I think it must be a good working environment as staff always seem so happy. I stayed just last weekend with my brother who has been in the motel business and is quite critical; he has joined me twice at Trailways and made the comment that he has never experienced such happy cleaning staff- saying that they can often be difficult. Hotel is such a great location being a 5 min walk to center of town and sits on the beautiful Maitai river. Rooms are great, clean and well equipped. Bar and restaurant are excellent with a high quality dining offering. It really is hard to beat and represents excellent value.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank Dazza63_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, Front Office Manager at Trailways Hotel Nelson, responded to this review, August 26, 2014
It is greatly appreciated, when our regular guests have such positive feedback. We are
fortunate in the team we have, as they all seem happy to go the extra mile for guests, we are indeed blessed. Thank you for taking time to offer your experience of Trailways Hotel on line,
and we look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
256 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed August 18, 2014

Good river views when the tides in. Rooms tidy and clean. A little bit of house keeping noise in the morning, no street noise, reception girls nice and friendly. Car parking a bit tight if there is a conference on

Air con in the rooms, no complaints at all really, would stay again.

  • Stayed August 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Cameron4611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, Front Office Manager at Trailways Hotel Nelson, responded to this review, August 26, 2014
Thank you for taking the time to place your comments and feedback online. Great to
hear you enjoyed your stay, and our apologies if housekeeping staff disturbed you at
all, I have passed this on to the person in charge of housekeeping. In regards
to carparking, when Conferences are on this can sometimes be tight, however if
you check with reception, they are generally able to find a solution. Hope to see you
again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed August 16, 2014

On just walking in with no reservation was warmly welcomed by reception staff the room was lovely and clean king bed very comfortable. Good service fantastic customer service staff was very knowledgable about the area and things to do. We enjoyed the quality of the breakfast food served on a hot plate to keep your bacon and eggs warm fantastic extremely enjoyable. We stayed three days and for the staff friendly and welcoming nothing was any trouble and nelson is a beautiful area to relax many walking or bike riding trails. Lots of things to do or just kick back and relax.
Thank you for the lovely stay.
K Thompson

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Malcolm T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, Front Office Manager at Trailways Hotel Nelson, responded to this review, August 22, 2014
Thank you so much for your lovely comments. We love to hear our efforts to provide
great service are enjoyed, and look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
278 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed August 13, 2014 via mobile

The room was clean but the bathroom air vent was so dusty was in major need of a dusting and clean!

Our bed was large and comfortable. Upon checking in we received a warm welcome for the receptionist, also vouchers for 500mb free of wifi, when that expired you can ask for more.

The hotel is a short walk away from the town centre.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shigamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, Front Office Manager at Trailways Hotel Nelson, responded to this review, August 22, 2014
Thank you so much for taking time to review Trailways Hotel. It's nice to hear you enjoyed
our spa shower, they are proving to be a winner. Thank you for also bringing the vent
to our attention, and we look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Level Contributor
500 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed August 1, 2014 via mobile

On arrival we got checked into a room on the first floor plus a 500mb wifi voucher. Free hotel wifi is a must in my book! Having checked in we are in the hotel restaurant and had pork schnitzel for evening meal. We also ate the next morning and enjoyed a continental buffet breakfast which was very good!
The hotel has nice rooms with excellent showers. Our room had a spa bath and river view. The only thing we found was that the walls are not really soundproof and next doors TV could be heard more than usual but not enough to disturb our sleep.
Staff were excellent and Debra on reception was very helpful.

Stayed June 2014
Helpful?
Thank ShaneMcDonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, Front Office Manager at Trailways Hotel Nelson, responded to this review, August 15, 2014
Thank you for taking the time to share your feedback on line. We always enjoy to hear our
guests have been well taken care of both in The Tides Restaurant and at Reception.
Our apologies for the neighbouring television being louder than usual, and hope this
did not interrupt your sleep. We look forward to hosting you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
171 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed July 12, 2014

but there were still a few problems. I checked in at 7pm, the temperature was 4 degrees and the window in my room was open! I closed it and didn't think further. But coming back to the room after dinner it was still 4 degrees. I had to get the lovely receptionist to help me turn on the heat pump, but it never really warmed up.
Next day I returned to my room at 5pm and the window was again open. But because I was there early, I could get warm that night.
Shower was great, spa bath didn't work, and meals were pretty good.

  • Stayed July 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Finona68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trailways, Front Office Manager at Trailways Hotel Nelson, responded to this review, August 15, 2014
Many thanks for taking the time to review Trailways Hotel. Firstly our apologies for the room
being cold. We do try to air rooms through the days winter and summer, so apologies for
open windows. Pleased to hear you enjoyed the shower, and meals and our staff looked
after you well, and we hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trailways Hotel Nelson

Property: Trailways Hotel Nelson
Address: 66 Trafalgar Street, Nelson 7010, New Zealand
Phone Number:
Location: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 41 Hotels in Nelson
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Trailways Hotel Nelson 4.5*
Number of rooms: 47
Official Description (provided by the hotel):
Welcome to Trailways Hotel, one of Nelson's most stylish and contemporary venues. We are centrally located within a few minutes walk of Nelson's central shopping precinct, theatres, cultural and sporting attractions, restaurants and cafes, the information centre, and close to the scenic waterfront. Stay in the heart of Nelson city and explore the region, famous for its sunshine, wine, seafood, art and craft, Saturday morning open-air market, its five national parks and abundance of outdoor recreation. Trailways Hotel is right on the river and many of its rooms open onto the river side. There are 47 rooms consisting of studios, studio spas, spacious suites and interconnecting rooms. Also overlooking the river is award-winning The Tides Restaurant and Bar. There are three serviced conference rooms for your next business event, wedding or function. For the business traveller, we have up-to-the-minute facilities to make your stay most productive. Our staff are on hand 24 hours to respond to your requirements. ... more   less 
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