The Arcadia Motel in Nelson were very accommodating to our needs. We were a school sports team staying in Nelson for a South Island Tournament - there were 17 in our group, and the hosts were fantastic, providing extra freezer space for frozen meals which were delivered a couple of days prior to our stay. The rooms were clean, comfortable and serviced daily to a high standard. They certainly met all our needs to a very high standard.More
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From the warm welcome at the front desk, perfect knowledge of the whole of the Nelson area to the clean and comfortable room with all the facilities you need from multi channel sky tv to the very comfortable superking bed. AAA+
Hi Sean & Ning,
Many thanks for your time place a review here on Tripadvisor. We are very happy you guys enjoyed your stay with us and found our apartments accommodating and comfortable. We look forward to seeing you guys again in the near future!
What started as a very helpful and agreeable booking phone call ended with feeling ripped off. We were a party of 5 and big family suite was unavailable so manager agreed to provide us 2 rooms for the same price. We were about to go on a tramp and when I asked if we could leave surplus gear there that was not a problem.
Reality is that we were overcharged $20 and manager bleated about being so generous allowing us to leave bags there. We did return there for a night after the tramp and this was actually the problem night but whatever, am sure there will be another motel nearby and would suggest save yourselves some stress and go there.
I have to admit I am not surprised to receive this review, although we have already addressed this issue directly with you and sent you two Loyalty Discount Vouchers because of the said miscommunication. However, the quote sent to you was the price you paid. Initially to assist you with your reservations we did supply you with a large discount for the 2 x Studio apartments for 5 guests due to the issue of not having our large 2 bedroom apartment available for your requested dates. To suggest we discount the apartments more on your second visit was not possible as they were heavily discounted from the outset. It is unfortunate that you misunderstood the information, though for that reason I did send the vouchers to avoid any animosity. We happily stored all your luggage for 5 guests for 4 days and do this on regular occasions for other guests. We did also find your credit card for you which was dropped on your departure and is awaiting your collection. This all seems a bit much for $20 but there is a principle involved and the error was not from our side.
Stayed for 3 nights. Comfortable and we'll equipped. Really friendly staff and room serviced each day. Really close to beach and lots of playgrounds. Kids loved the pool. Good parking. Was good to have access to washing machine.
Hi Cindy,
Many thanks for your review. Very happy to see you guys had a comfortable stay. We would look forward to welcoming you guys again on any further visits into Nelson.
We were welcomed by Gina and Andy who are both friendly and helpful. We were pleasantly surprised by the spaciousness of the studio unit we asked for and delighted with free full WiFi and multi channel Sky TV. The Superking bed was as good as home, the kitchen, which had microwave plus a full functioning stove was everything one needs in a motel. It was perfectly cleaned each morning of our three night stay; even the bed was made for us, as well as the towels etc being replaced.
We have stayed in various accommodations in our three week tour of the South Island and honestly say this was one of the top two places. The price was very fair.
Being close to the airport, we expected noise from aircraft, but this was not the case and we had completely quiet nights with no disturbance.
Arcadia Motels are close to the lovely Tahunanui beach. The town is handy and easy to find and there are lots of things to do and see in Nelson. We will recommend this one to friends.
Andy recommended a restaurant (Styx) and offered to book it for us, which we agreed to. A nice surprise awaited us at Styx, when we were offered our first drink on the house. These little things help a lot to make a pleasant stay even better!
Hi Roger,
Really good to know you guys had a great time here at the Arcadia and that we ranked top of your South Island accommodation experiences! We like to make sure all our guests have a super time here in Nelson and so we are very pleased our recommendations were found to be to your liking. We would enjoy your company on your next visit into Nelson so please use your loyalty discount voucher anytime you fancy.
Stayed in a two bedroom apartment with the kids right near the pool. Excellent for them to play in the pool while we were nearby, and the two rooms allowed us all to get a good nights sleep. Kitchen was well equipped with everything you could need.
Hi James,
Many thanks for taking the time to place a review. Its great you found our apartments fully equipped and comfortable and that you guys made use of the solar heated pool. Do keep us in mind for your next visit and give us a call direct for best prices.
