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“Cute resort and friendly staff”

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Grand Mercure Nelson Monaco Apartments
Ranked #9 of 41 Hotels in Nelson
Certificate of Excellence
Reviewed January 8, 2014

We had the studios for the first 3 nights and a 2 bedroom cottage for the last night. Cute accommodation. Comfortable beds and very clean bathrooms. The staffs are super lovely (especially Sharon and Michelle). Very close to the airport (we had to pick up people from the airport and could easily walk there and back).

I had a massage at 'About Beauty' - I think the therapist's name was Mel - she was amazing, the best massage I had in 2013. Lisa who was the director at the salon was wonderful too and did a lovely job trying to organise a massage for me with short notice.

Room Tip: Upstairs units are much brighter and the bathrooms are more modern.
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  • Stayed: December 2013, traveled as a couple
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Thank Ashley_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded January 30, 2014

Dear Ashley_Sydney
Thank you for taking the time to share your experience on our tripadvisor page. I am so pleased that you had an enjoyable stay. I will pass your wonderful comments onto the rest of the team, especially Michelle and Sharyn, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am thrilled to hear that you had such a fantastic massage and we really do hope to be able to welcome you back to the hotel one day in the near future.
Kindest Regards
Clare Davies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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462 - 468 of 943 reviews

Reviewed January 2, 2014

Beautiful accommodations with excellant staffing. Praised this resort as a 4 as there is very little space for storing clothing having to leave clothing in suitcase. Everything else about this resort is a 5+.

  • Stayed: December 2013, traveled as a couple
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1  Thank JAM1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded January 5, 2014

Dear JAM1109,
We very much appreciate your comments regarding your recent stay at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback and we appreciate your comments in regards to storage which we will be sure to look into.
Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel on your next visit to Nelson.


Kindest Regards
Clare Davies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

We stayed at this establishment over New Year for 2 nights. We found the location pleasing near the airport with good parking and excellent sized beds.The food at the restaurant was excellent with a good selection of wines . Unfortunately the service at the restaurant was not good after making a reservation and being seated we had to wait 20 minutes to get a menu and even then we had to ask for it. We also had dirty wine glasses on the table and there were no wine buckets for the bottle we ordered.

  • Stayed: December 2013
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1  Thank Kiwibird72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded January 5, 2014

Dear Kiwibird72,

Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts and The Orangerie Restaurant. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have looked into and taken care of the issues that you experienced to ensure that there are no future occurrences.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kindest Regards
Clare Davies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

They lost one of the two reservations (we were lucky to still get the second room in a fully booked season). Breakfast limited in selection and the fruit did not look or taste very fresh. Also the place seems to be too small to accommodate they demand. The buildings look unique and nice, the decoration in the house also. Probably we just had bad luck with being there during the peak season.

Stayed: January 2014, traveled with family
Thank SunriseSki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded January 5, 2014

Dear SunriseSki,
Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts and The Orangerie Restaurant. I am sorry that your experience did not meet your expectations and there was errors with your reservation; please allow me to express my sincerest apologies.
We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kindest Regards
Clare Davies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

Good location to visit area around Nelson.
Great restaurant on site with good wine list, but do make sure you book in time as restaurant attracts a lot of visitors from outside the hotel !
Hotel itself has nice look on outside but feels a bit dated on inside. Nevertheless large rooms.

  • Stayed: May 2013, traveled on business
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1  Thank B-Belgian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded January 5, 2014

Dear B-Belgian,
Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback and we appreciate your constructive feedback about the standard of the room.

Thank you again for sharing your experience, and we hope your next visit will exceed your expectations and we look forward to welcoming you back to sunny Nelson soon.

Kindest Regards
Clare Davies

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

If you are undecided, don't go past this place. We stayed 3 nights and enjoyed it all, from the spa, to walks around the grounds and in the surrounding area along the water front, to our dinners at the award winning Orangerie Restaurant on site, to sleeping in comfort. We chose a room, not a studio, so it was a bit small. However, on each floor of the wing with the rooms only they have a very comfortable area for making tea where we breakfasted as well. Nearby is the 'hard to find' The Honest Lawyer (pub). If you like cycling, Nelson city is an easy enough cycle from here and cycles are available for hire.

Room Tip: You might go for the studio if you are wanting a little more room.
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  • Stayed: December 2013, traveled as a couple
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1  Thank Stephanie52Hamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded January 5, 2014

Dear Stephanie,
We very much appreciate your comments regarding your stay at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kindest Regards
Clare Davies

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

We stated here for 2 nights before Christmas, so they were reasonably busy, but it didn't feel over run. We were in room 17 in the main hotel. This was a smallish room, but the bathroom as great with a large corner spa bath as well as a shower. We ate at the restaurant on one night. The food was very good, if a little slow to arrive. We also had room service breakfast one morning. This was well presented and there was lots of food. We used the hotel's outdoor pool and had this to ourselves in the afternoon. The staff were very nice and helpful. There wasn't a lot to do near the hotel, but it is a very nice setting if you don't want to do much! There is a pub across the road with a good food menu.

Stayed: December 2013, traveled as a couple
Thank Louise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this reviewResponded January 5, 2014

Dear Louise,
We very much appreciate your comments regarding your stay at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback, Thank you again and we look forward to welcoming you back to Nelson and Monaco soon.


Kindest Regards
Clare Davies

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Nelson Monaco Apartments

Address: 6 Point Road | Monaco, Nelson 7011, New Zealand
Location: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Nelson
#6 Business Hotel in Nelson
#6 Romantic Hotel in Nelson
#8 Luxury Hotel in Nelson
Price Range: $60 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Nelson Monaco Apartments 4.5*
Number of rooms: 83
Official Description (provided by the hotel):
Grand Mercure Nelson Monaco offers luxury boutique accommodation by the water in Nelson, New Zealand. Located only about five minutes' drive from Nelson Airport and 15 minutes drive to the city centre. Grand Mercure Nelson Monaco offers well-appointed accommodation for up to 215 guests in boutique hotel rooms, along with a range of self-contained apartment accommodation including one-bedroom studios, one-bedroom spa cottages and two-bedroom cottages. ... more   less 
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Also Known As:
Grand Mercure Nelson Monaco Apartments Hotel Richmond
Grand Accor Nelson Monaco

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