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“Outstanding place for an event, or just to stay”

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Grand Mercure Nelson Monaco Apartments
Ranked #7 of 41 Hotels in Nelson
Certificate of Excellence
Auckland Region, New Zealand
Level 5 Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Outstanding place for an event, or just to stay”
Reviewed September 10, 2013

I recently co-ran an event at the Grand Mercure Nelson Monaco Apartments and it was fantastic. While there were some teething difficulties in staff change over for us organisers prior to the event happening (make sure you have things in writing!!!!), when we were actually there running the event, it couldn't have been better! The staff couldn't have been more helpful. The rooms were wonderful and the setting amazing (you feel like you've walked out of 'normality' and into a whole new little world, it's stunning!).

The staff, particularly Kat were incredible and bent over backwards to make our experience a wonderful one. When things went wrong (as inevitably they do), the staff really pulled all stops to ensure that we could remedy the problem and get back to 'normality'.

The kitchen/restaurant staff were who we went to when we had any issues and all of them were helpful, smiling and eager to make our experience a good one. I really couldn't fault a single one of them.

Our attendees raved about the setting, rooms and event as a whole and for the event we were running, it wouldn't have been the same for us if we'd had it somewhere else.

We had people stay on after our event and the feedback was just as good for them as 'individuals' as it was for us as an event.

Our only criticism was that on the Sunday the paperbag lunch we ordered was feeling a little 'stale', I wonder when it was made?

But really, that was just a little blip on the radar.

The setting is right across from the sea and makes for a wonderful place to take a walk and the view across the mountains is so peaceful and relaxing. The airport is close which is both a bonus and a hindrance as you are close so after a flight it's quick to get to your hotel, but you do have occassional noise from planes (not that anyone really noticed this).

  • Stayed August 2013, traveled with friends
    • Value
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Helpful?
Thank nzTrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, September 16, 2013
Thank you for your comments about The Grand Mercure Nelson and The Orangerie Restaurant , it is really appreciated. I will be sure to pass these on to our team as they enjoy receiving feedback. We truly aprecited your understanding regarding our change of staff due to maternity leave.
It was fnatastic to have your group stay with us and great that you were able to hold such a fantastic event here in the sunny Nelson region .

Thank you again for your wonderful comments and we hope to be able to welcome you back to the Grand Mercure Monaco in the near future.

Kindest Regards
Clare Davies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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907 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Singapore, Singapore
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 4, 2013

We stayed one night at the apartment. We had a double storey terrace house all by ourself. The environment of the place is very serene. The apartment is well-furnished. We had two rooms on the first floor. We had a lounge and well-equiptment kitchen on the ground floor. A beautiful resort for a family of four.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank lipsengtan_frps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, September 16, 2013
Thank you for taking the time to tell us about your recent stay with us at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards
Clare Davies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tairua, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

Lovely place to stay, super helpful staff and accommodation was spotless. We really enjoyed the peaceful setting and the whole atmosphere of the place. It was handy to local amenities and also the walking and cycling tracks.

Room Tip: The Chalets are gorgeous
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Julie-Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, September 16, 2013
Thank you for taking the time to tell your fellow travellers about your recent stay with us at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we look forward to welcoming you back to sunny Nelson in the near future.


Kind Regards
Clare Davies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 29, 2013

I travel a lot with business so will just list pros and cons from a buisness traveller perspective

Pros are clean comfortable rooms, good staff, food

Cons are really bad WiFi reception that you actually have to pay for! Bad for free u put up with but bad and have to pay for is a real put down for the venue. The location at the end of the airport runway I can live with given small planes but the venue is certainly not central!

Room Tip: If u value WiFi choose somewhere else. If you Leontief use Wifi and want a quiet clean room or apart...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Testing123Testing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, September 16, 2013
Thank you for taking the time to tell your fellow travellers about your recent stay with us at the Grand Mercure Nelson Monaco. It is always a pleasure to receive feedback i am sorry to hear that you had an issue with the wifi as we strive to continuously improve the quality of our services,we are looking into this with our IT contractor. We have just installed a new wifi system throughout the property and we are looking to offer this service free for the coming summer once all costs have been covered, however we are now offering some online packages with free wifi. Thank you again for sharing your experience, and we look forward to welcoming you back to Monaco and sunny Nelson in the near future

Kind Regards
Clare Davies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North west
Level 5 Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 23, 2013

After accidently booking this for the wrong date, I was in a big panic to try and fix it (although my booking was non refundable) the staff were very friendly and helpful and changed it for us once we had got there (they easily could have said no, but you get better service out of hotels like this one)
We were given our room key and went to our room- it was beautiful. We had booked a basic room and got given one with a giant bathroom, lounge with tv and music player, kitchen with a washing machine and a big bedroom. We had temperature dials in our room and heaters too, so if you like your heat, that is a big bonus.. or if you get too hot you can cool the room down on the temperature dial!
It was very clean. Also a great location for the airport (a 15-20 minute stroll away so you save on getting the shuttle)
Thank you very much, wish we had stayed here longer!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bekaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, September 16, 2013
Thank you for taking the time to tell your fellow travellers about your recent stay with us at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards
Clare Davies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 20, 2013

We were upgraded from a hotel room to a lovely mini apartment/suite. The reception staff was superb, friendly and fast. They promptly and happily responded to a couple of requests we had (e.g. I couldnt find the hairdryer). The best part of our booking and stay happened the day before our arrival when I received a call from Sharyn at the hotel. I had booked our three night stay in two parts and made a mistake with the dates on the on the second stay and inavertently booked it for the wrong day. Sharyn called me to query whether this was intentional or if I would like her to correct the booking. This was much appreciated as I had not realised my mistake and would have been very sad to have cut my stay short due to the wrong dates booked! This was good thingking and great customer service. Well done Sharyn and the Mercure Hotel.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com

Helpful?
Thank CnC72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, September 16, 2013
Thank you for taking the time to tell your fellow travellers about your recent stay with us at the Grand Mercure Nelson Monaco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards
Clare Davies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amberley, New Zealand
Level 6 Contributor
188 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed August 19, 2013

We had been looking forward to a stay here for several years but with family living in Nelson the opportunity hadn't arisen. At last ! We upgraded to an apartment in the 'village'; spacious, warm, accomodation with separate bedroom, lounge area, kitchen facilites and bathroom overlooking a pleasant, grassed 'village green'.
The whole complex exudes a peaceful and welcoming atmosphere, enhanced by the helpfulness and general attitude of the staff. It is also quiet, being below the general level of the nearby highway. I have only marked the room down slightly because of stains on the carpet !
Dinner in the Orangerie restaurant is of a high standard with a good selection of choices and wines for all courses.
It was an event worth waiting for, and to be repeated !

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldWideKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, September 16, 2013
Thank you for taking the time to tell us about your recent stay with us at the Grand Mercure Nelson Monaco. Thank you also for notifying us about the stains which we will have serviced.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards
Clare Davies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Nelson Monaco Apartments

Property: Grand Mercure Nelson Monaco Apartments
Address: 6 Point Road | Monaco, Nelson 7011, New Zealand
Location: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Nelson
#3 Family Hotel in Nelson
#6 Luxury Hotel in Nelson
#6 Romantic Hotel in Nelson
#6 Business Hotel in Nelson
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Mercure Nelson Monaco Apartments 4.5*
Number of rooms: 83
Official Description (provided by the hotel):
Grand Mercure Nelson Monaco offers luxury boutique accommodation by the water in Nelson, New Zealand. Located only about five minutes' drive from Nelson Airport and 15 minutes drive to the city centre. Grand Mercure Nelson Monaco offers well-appointed accommodation for up to 215 guests in boutique hotel rooms, along with a range of self-contained apartment accommodation including one-bedroom studios, one-bedroom spa cottages and two-bedroom cottages. ... more   less 
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Also Known As:
Grand Mercure Nelson Monaco Apartments Hotel Richmond
Grand Accor Nelson Monaco

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